July Launches: Product Updates Across the CourtReserve Club Management Solution

(0:00) Happy summer everyone. It’s Ashley with
(0:03) Court Reserve. Wow, I can’t believe that
(0:05) we are new doing another uh new features
(0:08) release webinar. I’m here with Kim and
(0:12) Scott and Josh from our product team. Hi
(0:15) everyone.
(0:16) >> Hi Ashley. Hi everybody.
(0:19) >> Uh we are so excited. It feels like just
(0:21) yesterday we had one of these webinars
(0:23) and um you guys uh let’s give it up for
(0:26) the product team because uh thanks for
(0:29) working on all the features that all of
(0:30) our clubs. Uh we’re almost at 2,000
(0:33) clubs. Um which is incredible. And it’s
(0:35) because you guys out there in the court
(0:37) reserve world have told us, hey, we need
(0:38) these features and then these guys on
(0:40) the product team go and build them. And
(0:42) uh I’m just super thankful and grateful
(0:44) uh that we get to do this together. So
(0:46) we are going to go ahead and get
(0:48) started. Now, remember this is being
(0:50) recorded. So, if all your teammates are
(0:52) busy working on the court today, uh you
(0:54) can send them to the Court Reserve
(0:55) YouTube channel, uh probably later this
(0:57) afternoon or tomorrow, and it’s going to
(0:59) be on there. Um and continue to let us
(1:01) know what features you guys need for
(1:03) your club. So, let’s go ahead and get
(1:05) started. The first thing I want to
(1:08) mention is Catalyst. So, if you have
(1:13) been a court reserve, you know, client
(1:16) for a while, a friend, a partner, uh you
(1:18) know that we are always trying to
(1:20) educate you, which is why we’re doing
(1:21) the webinar today. And so, uh Catalyst
(1:24) is our one day. That’s right. We only
(1:27) ask you to come off core or come out of
(1:29) the office for one day. Uh we are going
(1:31) west to east coast uh in the fall. So,
(1:34) we’re going to start out uh in Seattle,
(1:36) Washington. It’s going to be September
(1:38) 17th. And then we are also going to
(1:40) travel to the east coast a couple weeks
(1:42) later um in Cherry Valley uh New Jersey.
(1:45) And uh really just want to spend a day
(1:47) with you guys. If you have been to a
(1:49) catalyst, I would encourage you maybe to
(1:50) come back again because the reason that
(1:52) we do catalyst is because we can take
(1:54) one day really supercharge your court
(1:57) reserve platform. Teach you all the
(1:59) little things that now we’ve made
(2:00) additions to or improvements to or new
(2:03) features to. We bring along some of our
(2:06) current integration partners. So that’s
(2:08) going to be Patch will be there, Safe
(2:10) Save is going to be there. Uh we got
(2:12) some other partners that are going to be
(2:13) there. Um and so it’s just a really
(2:15) great time. You can go out. I know uh
(2:17) Josh Willie has put the link um for you
(2:19) to learn more in the chat window. So you
(2:22) can click that later um and join us for
(2:24) one day. We feed you lunch. We have a
(2:27) great time. You get some one-on-one time
(2:28) with us. And it’s just a really valuable
(2:31) day to our partners for sure. Uh if you
(2:33) don’t have time to come, send your front
(2:35) desk person. send the person that’s, you
(2:37) know, in charge of your scheduling. Um,
(2:39) we’ll take care of them as well. Then,
(2:42) uh, I am doing some traveling as well.
(2:44) Um, also kind of east to west. Uh, I
(2:47) want to shout out the Rackadexc series.
(2:50) Uh, I’m going to actually be, uh,
(2:52) leading a panel, um, at the Griffin Club
(2:54) in Los Angeles, August 18th. If you’re
(2:57) interested in going, uh, I think we have
(3:00) a coupon code, so you can reach out to
(3:02) our support team and say, “Hey, Ashley
(3:04) said that I could get, uh, some sort of
(3:07) discount to go.” It’s just one day and
(3:09) we just happen to be a sponsor and get
(3:11) to uh, share some time and we’re going
(3:13) to talk about technology that day. And
(3:15) then, uh, there’s actually two events
(3:17) for the International Association of
(3:19) Pickle Ball and Padell facilities. Uh, I
(3:22) just attended one in Boston and Chicago.
(3:24) If you’re in that space, it’s really an
(3:27) incredible one day. As well as there’s
(3:29) going to be a two-day trade conference
(3:30) in Austin. And if you’re interested in
(3:33) that, we also have a code for the APF in
(3:36) Austin where you get $150 off of the
(3:39) two-day trade show. Uh if you use the
(3:42) code uh CR2025,
(3:44) uh it gets you $150 off. They’re a great
(3:46) partner of ours as well and you can
(3:49) always reach out to us um in support and
(3:51) we can send you the link, the code,
(3:53) whatever we’re missing. The last thing I
(3:55) get to talk about before our product
(3:57) team is mastermind. Again, if you’re a
(3:59) pickle ball facility, um this is an
(4:01) absolute must. Uh we learn so much every
(4:04) time our team goes and spends two full
(4:06) days with you guys there. um if you have
(4:08) questions about uh Club Pickle Ball
(4:11) Mastermind, it it’s it’s a it’s an
(4:13) empowering thing uh to not know what you
(4:15) don’t know. And plus, I think the best
(4:17) thing about Club Pickle Ball Mastermind
(4:19) is every month Devon and his team, they
(4:22) have Zoom calls and it just makes uh
(4:24) you’re part of a community. You’re part
(4:25) of friendships. Hey, what kind of
(4:27) cleaner do you use for your floor? What
(4:29) kind of lights do you use? What kind of
(4:30) balls do you use? It it’s all about
(4:32) that. So for that, I think it’s time to
(4:35) talk about the new features in Core
(4:37) Reserve.
(4:38) Awesome. All right, everybody. Thank you
(4:40) so much again for joining us today. Um
(4:43) Kim here from the product team. I’m
(4:44) going to start off today with some of
(4:46) the items that we released July 8th,
(4:49) 2025. If you are interested in following
(4:52) along, there is a release notes section
(4:55) in Court Reserve. If you’re currently
(4:56) logged into court reserve, there is a
(4:58) top header next to your name and there’s
(5:00) a little megaphone. If you go to the
(5:02) megaphone in that header bar and just
(5:03) click that button, it’s going to take
(5:05) you to a full list of release notes.
(5:06) Anytime we put out features, um, we’re
(5:09) going to be adding to our release notes
(5:11) here. So, you can kind of follow along.
(5:12) Some of the larger items are we’re what
(5:14) we’re going to be reviewing today. So,
(5:16) we’re not going to hit every single
(5:17) bullet point on there, but we’re really
(5:19) excited to share some information with
(5:21) you today. If you have questions, this
(5:23) is very important. If you have questions
(5:26) while we are going along here, please um
(5:28) go into your Zoom window and look for
(5:30) the Q&A button. Um the Q&A is how we are
(5:33) going to be answering questions. We’re
(5:35) not going to be looking in the chat. So
(5:37) if you have any questions at all, please
(5:40) feel free to add those to the Q&A
(5:42) section. And then as Ashley mentioned,
(5:44) within about 24 hours, this webinar will
(5:47) be uploaded to our YouTube channel. So
(5:49) if you want to send this to anybody on
(5:51) your team or rewatch it later, it will
(5:53) be available for you. All right, so
(5:55) let’s get started. We are very excited
(5:58) for this first item that we uh released
(6:00) with this with this um release. So we
(6:03) released team event registrations in
(6:06) this goound. Team event registrations
(6:09) adds to the ability that our current
(6:11) event registrations offers. So, we’ve
(6:15) given you the ability, there’s a new
(6:17) setting within when you’re creating a
(6:18) new team or a new event that allows
(6:21) players to register for this event as a
(6:23) twoperson team. Right now, this is only
(6:26) um supporting the twoperson team format.
(6:29) So, when players go register for events,
(6:31) this is a member portal view on a mobile
(6:33) app. When players go register for
(6:35) events, they’re going to add their
(6:37) partner when they’re registering. They
(6:39) can also add guests as well. I’m not
(6:42) going to go super in-depth on Teams
(6:44) today. We’re going to hit some of the
(6:45) highlights. Um, some of the highlights
(6:47) we’ve also listed on our social and
(6:49) things like that, but I am going to be
(6:51) running a full webinar on Teams
(6:52) registration on Thursday, August 14th at
(6:56) 1:00 p.m. Eastern. You can go to
(6:58) courtreserve.com/webinars
(7:00) to register for this. Um, I do highly
(7:03) recommend you attending that webinar if
(7:04) you’re interested in teams and maybe
(7:06) some of the the other things that we’re
(7:08) going to be doing with teams. which I’ll
(7:10) probably go over here as well. Um, but
(7:12) let’s dive into some of the to some of
(7:14) the cool things that you can do with
(7:15) Teams. Again, this I also wanted to make
(7:17) a call out. This feature is currently in
(7:19) beta. This is really the MVP version or
(7:21) the most valuable product uh version.
(7:24) Um, so we released this feature early in
(7:27) beta and so we’re going to be adding to
(7:29) this. We’re taking all of those bug
(7:31) feedbacks that you’re giving us and
(7:33) we’re going to be really making
(7:35) improvements along the way here. But
(7:37) again, this is in beta. So, if you find
(7:39) a bug, um, please tell our support team
(7:41) so we can get those addressed. Or if you
(7:43) have questions, you know, again, it’s in
(7:44) beta. If there’s anything else we can
(7:46) explain better, we’ll do that as well in
(7:47) our articles.
(7:49) So, with events, with team events, you
(7:51) can create events with players that are
(7:53) partnered together. So, as you can see
(7:55) in this admin window right here, um, all
(7:58) of my partners or all of my players that
(8:00) are registered on the admin side are um,
(8:03) paired up and listed in teams of two.
(8:06) players are once they register they’re
(8:08) going to be responsible for their own
(8:10) registration fee. So your members when
(8:12) they add so if I go back to this slide
(8:14) here Tim adds his registration he adds
(8:17) Caleb as his partner. Tim is only going
(8:19) to be responsible for Tim’s registration
(8:21) fee. Caleb would then get a notification
(8:24) that he’s been registered to this event
(8:26) witha with Tim and then he has the
(8:28) opportunity to go in and pay for his
(8:30) registration accordingly. Now, if they
(8:33) have guests, the player or the member
(8:35) that is registering is still going to be
(8:37) responsible for that guest fee. So, we
(8:40) are still taking care of that. The guest
(8:42) is not going to be um expected to pay
(8:44) for that on their own. The member would
(8:45) cover that guest fee when the
(8:46) registration happens. Team events can
(8:49) only be drop in registrations. So, I did
(8:51) actually see this in support yesterday.
(8:53) Um somebody was inquiring about if team
(8:56) events could be full event
(8:57) registrations. Right now, these are just
(8:59) drop-in registrations. Um the use case
(9:01) that we used was a lot of roundroin play
(9:03) and things like that. Um and so again,
(9:06) team events can only be drop in
(9:07) registrations right now, but it’s
(9:09) possible that we would expand this in
(9:11) the future. I’m seeing some questions
(9:13) come in on the chat. Again, please be
(9:15) using the Q&A button for any questions
(9:17) that are coming in just because then we
(9:19) can mark those as addressed and then I
(9:21) also get a full list of all those
(9:22) questions at the end and we can go back
(9:24) and actually answer some that maybe we
(9:26) missed as well.
(9:28) Um, and then also we’re at we have some
(9:30) restrictions here. So within the team
(9:33) events, you can still utilize the
(9:35) restrictions that you have in your event
(9:37) setup. You can do male female only
(9:40) events. You can do um things that are
(9:42) restricted by age. You can also use
(9:45) those duper ratings. Um we’ve actually
(9:48) added a setting here for or I’m sorry,
(9:50) we’ve added a restriction to the duper
(9:52) where you can also do duper combo
(9:54) ratings. So, a combo rating is actually
(9:56) going to take the duper of two players
(9:59) that have dupers and it’s going to add
(10:00) them together. So, you can limit players
(10:03) at the individual duper rating and you
(10:05) can also limit a team to a combined
(10:08) rating as well. So, it really keeps that
(10:11) play dynamic in check. And so, you’re
(10:13) not going to have really, you know,
(10:15) teams weighted one way heavy or another
(10:17) and things like that. So, there’s a lot
(10:18) of cool features to check out here as
(10:20) you’re adding players or as you’re
(10:22) creating these events.
(10:25) And then on admin mobile, you can also
(10:27) manage your teams. So when you go into
(10:29) teams, you can register or I’m sorry,
(10:31) you go into an event, you can register
(10:33) teams to an event on your mobile device.
(10:36) You can um view your teams and how
(10:38) they’re teamed up on the mobile device
(10:39) as well. And also, we’re really excited
(10:41) that with this um new feature, we also
(10:44) did the work up front to make this
(10:45) compatible with the Swish integration.
(10:48) So if you are using the Swiss
(10:49) integration, um we did do the sync
(10:52) option there. So, if you’re using an
(10:54) event um that is maybe a roundroin or
(10:56) something like that within Swish, that
(10:58) button, you hit switch to sync and it’s
(11:00) going to take those partners paired up
(11:02) and put them into your event as well.
(11:05) Again, as I mentioned in the member
(11:06) portal, players will add a partner
(11:08) during the registration process. And
(11:10) then also, this is new with team events.
(11:12) Um we did an update here. So if your
(11:15) players are registering and they’re
(11:17) registering with true guests, there’s
(11:19) also a verification process for those
(11:22) guests. So you can really hold those
(11:24) players that are registering um you can
(11:27) hold them to that those duper ratings if
(11:30) that is a restriction that you’ve
(11:31) entered in the event. So any member
(11:33) registering is going to have a duper
(11:35) that is going to have to be obviously
(11:36) verified on their profile. and then any
(11:39) guests um that the member might be
(11:41) adding, there is an input to add that
(11:43) guest duper ID and then the system will
(11:45) verify and see if that player is
(11:46) eligible. So definitely some really cool
(11:49) things that we’re adding here. Here’s a
(11:51) photo on my screen here of the duper ID
(11:54) um verification for guests. So we’re
(11:56) really excited. That was something that
(11:57) um you know we had gotten a lot of
(11:59) feedback on on guest registration and so
(12:01) we decided to go ahead and put that in
(12:03) with this iteration right now.
(12:06) All right. So, um, before I proceed,
(12:09) Josh, I see we have some questions in
(12:11) the chat. Let’s, uh, take a few of
(12:13) those. I I do want to make sure that we
(12:14) keep moving, though, because we still
(12:15) have a lot to go through,
(12:17) >> right? Yes. So, one of those questions
(12:18) is, is this going to work with the NTP
(12:21) ratings or is it just for duper right
(12:23) now?
(12:24) >> So, it’s going to work with any custom
(12:26) rating that you have in the system. Um,
(12:28) the duper one that that’s the one where
(12:30) we’re going to you can use the duper
(12:32) combo rating. Um, the only the reason
(12:34) that you can only do dup, excuse me,
(12:37) duper with the combo rating is because
(12:39) those are numeric values. The custom
(12:41) ratings are really text fields that you
(12:43) guys enter and sort yourselves. So, we
(12:45) really don’t have a way to do combined
(12:46) on those. Um, and so the NTRP ratings
(12:49) right now, those aren’t coming in
(12:50) through a sync process from the USA. Um,
(12:53) we’re hoping, we’re working towards
(12:55) that. Um, but um, right now you can use
(12:58) it with any custom rating. The guests
(13:01) will be held to the um will not be held
(13:04) to any custom ratings though that you
(13:06) have in the system.
(13:08) >> Great. Thank you. And then for the last
(13:10) one, I’ll save the last one for the end
(13:12) of the webinar. Um but with switch, is
(13:15) it going to be all formats that are
(13:17) available or just certain ones?
(13:20) >> Um that’s a really good question. I know
(13:23) and I am not the Swiss expert on our
(13:25) team at the moment. I do know that um
(13:28) for the formats available I think that
(13:30) we have it should work um but I would
(13:34) have to go look at specifics on the
(13:36) formats there.
(13:38) >> Awesome. All right. Thank you.
(13:40) >> And then I do see a question will team
(13:42) will team feature be expanded to four
(13:44) players eventually? Um yes that is
(13:46) actually something that uh we are
(13:48) working on. I I haven’t started it yet,
(13:51) but it’s one of the first things that uh
(13:53) we want to do as an improvement to teams
(13:55) is allow four players per team because
(13:57) we know that’s a very popular format
(14:00) within the pickle ball space. And so
(14:01) we’ll be getting to that one um
(14:03) hopefully this fall.
(14:06) All right, let’s keep moving here. Oh,
(14:09) and I do see another question about the
(14:10) NTRP. Um NTRP is numerical. Those can’t
(14:14) be combo right now just because of the
(14:16) way that the system currently works with
(14:18) duper and things like that. It is
(14:20) numerical, but right now those are
(14:22) created, the way those are created,
(14:24) they’re custom ratings and so um we’re
(14:27) reading them as text fields right now.
(14:29) So there’s not really a way that we can
(14:31) differentiate that at the moment. Um but
(14:33) we are looking at other integrations
(14:35) that we can do to possibly bring in
(14:37) those integration or to bring in those
(14:39) NTRP ratings. Um, so we’re we’ll look at
(14:42) improving that in the team’s feature and
(14:44) in events overall and within the system.
(14:49) All right, so keep keep it moving here.
(14:51) We’re going to switch gears real quick.
(14:53) So we’re going to talk about a awesome
(14:55) update that we made on the desktop for
(14:58) when users are creating their account.
(15:00) So last I think it was last fall um we
(15:03) actually released an update to the
(15:05) mobile app where we started validating
(15:07) players email addresses when they came
(15:09) in to create an account. So the first
(15:11) step they were doing was entering their
(15:13) email address and we could tell if they
(15:15) belonged to a court reserve anywhere in
(15:18) the court reserve sphere basically in
(15:19) the court reserve universe or if they
(15:21) were truly a new user. We hadn’t
(15:23) implemented this on the signup form on
(15:25) desktop yet. Um, but with this release,
(15:28) we have taken that step. So, you’ll
(15:30) notice that your sign up form process
(15:32) has been updated. So, you’re no longer
(15:34) going to see that old antiquated signup
(15:36) form where the email address is embedded
(15:38) in the middle of that form somewhere.
(15:40) And then when the user clicks create
(15:42) account at the bottom of the signup
(15:43) form, they’re prevented from doing it.
(15:45) And it’s kind of jarring because they
(15:47) don’t really know what they’re supposed
(15:48) to do if they already have a court
(15:50) reserve account. So now when a player or
(15:52) a new member goes to create an account
(15:54) at your location on the desktop, they’re
(15:57) going to navigate through our new sign
(15:59) up flow with this let’s get started. So
(16:01) the first thing they’ll do is they’ll
(16:03) enter their email address to validate at
(16:06) the beginning of the sign up process if
(16:08) they exist anywhere in the court reserve
(16:10) universe basically or if they’re already
(16:11) in your club. If they don’t exist
(16:14) anywhere, um, new signups will, um, or
(16:17) I’m sorry, if they don’t exist anywhere,
(16:19) we’re going to, um, have them create
(16:22) their new account, enter their password
(16:24) and things like that. Then they’ll
(16:25) complete your signup form. We’ve also
(16:27) updated the look and feel to our signup
(16:29) form, so it’s a lot of a newer um,
(16:32) visual there for them. And then they’ll
(16:34) confirm the payment and this they’ll
(16:36) sign any membership agreements. I’m
(16:38) going to flip back to this slide real
(16:39) quick because I have that bullet point
(16:40) here. This was a huge improvement that
(16:42) we were super excited to make to the
(16:44) sign up process is that membership
(16:46) agreements are going to be signed before
(16:49) they finalize creating that account. And
(16:51) so then once they sign that membership
(16:53) agreement that that membership agreement
(16:55) will be put into their profile when it
(16:58) is created. But that way they have the
(17:00) opportunity to review that membership
(17:01) agreement waiver before they actually
(17:03) create the account. And then they are
(17:05) signing something that they have
(17:06) verified that they had read. So, that’s
(17:09) a really exciting piece that we were
(17:11) really happy to put into this iteration
(17:13) of the sign up process on desktop. And
(17:16) then I also want to cover if their email
(17:18) exists outside of your club. They’re a
(17:20) new member to your club, but they belong
(17:23) to another club in the court reserve
(17:24) universe. That is one that we get a lot
(17:26) now. So, again, we’re validating that
(17:28) player’s email address. And then through
(17:31) your portal, through your login space,
(17:33) we’re prompting them for their password
(17:36) in that signup flow so they can log into
(17:38) their account. And there’s actually a
(17:40) new button in there to retrieve um an
(17:43) email code. So they don’t even need to
(17:44) log in with a password if they don’t
(17:46) know what we’re talking about. They can
(17:47) click email code, get a code to their
(17:49) email, and then continue seamlessly
(17:52) through the sign up process. So they’ll
(17:54) go complete that sign up, select their
(17:56) membership, and then confir confirm
(17:58) their membership with payment and any
(17:59) membership agreements that you may have.
(18:01) So some really exciting stuff that we
(18:03) were really happy to put in here for
(18:04) this signup process. Here’s an example
(18:07) of the review and finaliz step. So it
(18:09) shows them the membership that they’ve
(18:11) chosen. Any billing information that
(18:13) maybe they completed on that signup form
(18:15) is going to come is going to come into
(18:17) this billing information section. We’ll
(18:19) take their payment details or any um if
(18:21) you require a payment profile that’s
(18:23) going to display here as well in this
(18:24) final step. And then as you can see I
(18:27) have an agreements a disclosure and my
(18:29) membership agreement section down here
(18:30) as well. So the player is going to be or
(18:32) the new member is going to be required
(18:34) to review and sign both of these
(18:36) agreements prior to completing their
(18:38) profile.
(18:40) Can people still add a club through
(18:41) their profile? That is a great question.
(18:43) Yes, they can. they can still go through
(18:45) that ad organization process that has
(18:47) already been existing. Um, and so that
(18:51) that is definitely something that is
(18:52) still available to them. This was just
(18:54) to help that step of a new person
(18:57) landing on your page and having no
(18:59) instruction of what they’re supposed to
(19:00) do whatsoever. We’ll guide them through
(19:02) that process in your member portal. So,
(19:05) they don’t have to navigate elsewhere to
(19:07) do that. I also want to call out we did
(19:09) do this as well with the membership
(19:11) widget. So, if you are using a widget
(19:13) and their email exists elsewhere in the
(19:15) court reserve universe, they’re going to
(19:17) have to validate their email address via
(19:19) a code to their email. So, there’s been
(19:21) a small improvement or there’s been a
(19:23) major improvement to the membership
(19:24) widget as well because previously they
(19:26) weren’t even eligible to use a
(19:28) membership widget if they completed that
(19:29) entire form and then hit submit. So um
(19:32) overall some great steps have been made
(19:35) towards uh a more frictionless
(19:37) experience for users that are following
(19:39) the desktop or the widget process.
(19:42) All right. So Josh, any questions um in
(19:45) the chat about any of the signup process
(19:47) that I can answer?
(19:49) >> Yes. So there is one question about an
(19:51) error that would show up on the previous
(19:53) sign up form where you would go through
(19:55) the whole form and then you would get an
(19:57) error saying that you already have an
(19:59) account. So, from my understanding, that
(20:01) email verification step is to help
(20:03) communicate and make it more clear that
(20:05) the player already has an account. And
(20:07) then from there, the next step is for
(20:09) them to reset their password or get a
(20:12) code to get access to their account.
(20:14) >> So, I don’t have a screenshot of that at
(20:16) the moment, but you know, they’re the
(20:17) first screen they’re going to see when
(20:19) they click create an account is this
(20:21) email validation step. So, they’re going
(20:23) to enter their email address. And if
(20:25) they don’t even know they have a court
(20:26) reserve account, they’re still going to
(20:28) be prompted in the next screen for a
(20:30) password. And then if they don’t know
(20:32) their password, they can click email
(20:33) code and a code’s going to come directly
(20:35) to their email. So, they don’t even have
(20:37) to know what their password is and
(20:39) they’ll be able to step through the sign
(20:40) up process without even have to entering
(20:42) a password. Um, so it is secure in that
(20:44) way that, you know, they’re validating
(20:46) who they are and they own this email
(20:47) address in order to create this account
(20:49) and access the account. And then through
(20:51) that sign up process, they can also
(20:52) reset their password if they need to.
(20:56) >> Awesome. Thank you. And then we do have
(20:57) two questions about waivers and
(20:59) membership forms and things like that.
(21:01) Um, do organizations need to make any
(21:03) changes to their membership agreement
(21:06) forms or their liability waiverss in
(21:08) order for it to show properly on the
(21:10) signup form?
(21:11) >> That is a great question. So the
(21:13) membership agreement, no. So, the
(21:15) membership agreement, if you are
(21:16) requiring a membership agreement as part
(21:18) of your membership, um, if your signing
(21:20) rule dictates that this membership is
(21:23) going to need to sign this membership
(21:25) agreement, then no, this is
(21:27) automatically going to be into the
(21:28) process here. This does not cover
(21:30) liability waiverss though. So, right
(21:32) now, liability waiverss are not included
(21:34) in this section. So, we have not made
(21:36) any changes to the upon login prompt or
(21:39) anything like that for the liability
(21:41) waiver. Not saying that we can’t, but
(21:43) with this iteration, um, we included the
(21:45) membership agreement.
(21:47) >> Awesome. Thank you very much. Um, one
(21:50) more question before we can probably
(21:52) move forward. If your widget is already
(21:54) active, do you need is it going to
(21:56) update automatically or does the
(21:58) organization need to manually go in and
(22:00) update that widget in any way? Um, that
(22:03) is a really good question and I actually
(22:05) had that question the other day and I I
(22:07) meant to to uh ask a a clarifying
(22:10) question on that with our development
(22:11) team. I believe it should work um
(22:15) automatically. Um, but I will double
(22:17) check on that and we have your name
(22:19) whoever submitted that question and we
(22:21) will confirm and follow up. Okay.
(22:24) >> All right. Awesome.
(22:27) All right.
(22:28) >> Wavers added would be so helpful. I
(22:29) agree with that. Um, we’ll see what we
(22:31) can do about that. There are some
(22:33) changes that I want to make to liability
(22:34) waiverss here in the short term. So,
(22:36) we’ll see what we can get done with that
(22:37) as well.
(22:40) Yes, the membership agreement is
(22:41) separate from the liability waiver. They
(22:43) are two different types of waiverss in
(22:45) the system. Um, if we’re adding an
(22:49) existing court reserve account holder to
(22:51) our system as an admin, do we still have
(22:53) to add the plus flex to their current
(22:55) email? Yes, you will still need to do
(22:57) that if this is an admin that you are
(22:59) adding within your system users in court
(23:02) reserve. They will still, you know, you
(23:04) can they only can carry the same email
(23:06) if they are within an enterprise. So, um
(23:09) this this solution is just member portal
(23:12) facing
(23:14) and
(23:16) >> the branded app question is this email
(23:18) validation included with the branded app
(23:19) or just desktop? So this was released to
(23:22) the branded mobile app actually when we
(23:25) first released the branded mobile app.
(23:26) So this is this iteration has actually
(23:29) all always been in the branded mobile
(23:30) app. We expanded it to the court reserve
(23:33) app last fall and then um this is the
(23:36) desktop version. So if you have the
(23:37) branded mobile app, it’s already been
(23:39) working like this.
(23:42) All right. Um
(23:44) >> right. And then the last question is
(23:45) related to waiver. So we can get to that
(23:47) if we have time at the end or we can we
(23:49) can send an email.
(23:50) >> Yeah, we can ask we can look at that one
(23:52) towards the end. Perfect. All right. So
(23:53) I’m going to keep moving here. So the
(23:55) next announcement that we made with this
(23:57) release was for network for was for our
(23:59) enterprise customers. So if you’re an
(24:01) enterprise customer, you have multiple
(24:03) locations under one enterprise umbrella.
(24:05) We introduced network memberships. So
(24:08) this was a feature that we actually
(24:09) started slowly rolling out in the
(24:11) spring. And so what it is is it’s one
(24:14) membership with multiple location
(24:16) access. So your members will receive
(24:18) access to multiple locations within your
(24:21) n within your network or within your
(24:23) enterprise and they will purchase just
(24:25) one membership. Um if you are interested
(24:28) in this feature, I am doing a webinar on
(24:30) this. Um really it’s going to be
(24:32) everything about webinars. So all about
(24:34) webinars on Wednesday, September 24th. I
(24:36) know that’s like two months away. Um,
(24:38) but it is going to be a really great
(24:40) webinar where we’re really going to dive
(24:42) into all of the intricacies of
(24:44) enterprise. What does enterprise mean?
(24:47) What does it mean to have multiple
(24:48) locations? How do network memberships
(24:50) work? But this is a huge benefit if you
(24:53) have multiple locations and you want
(24:55) your members to have access. Previously,
(24:57) the workaround method is what we called
(25:00) um where they would have the purchased
(25:01) membership and then in another location
(25:04) they would have maybe a free placeholder
(25:06) membership. But those systems didn’t
(25:08) talk to each other. So now they do. So
(25:10) once you create a network membership and
(25:12) those members have access to multiple
(25:14) locations, those memberships are going
(25:17) to talk to each other. So when it
(25:18) cancels in one location, they’re going
(25:20) to be cancelled across all their
(25:21) locations. If they’re suspended in one
(25:23) location, they’re going to be suspended
(25:25) everywhere. So there’s a lot of great
(25:27) use that you can get out of network
(25:29) memberships if you have enterprises. And
(25:31) if you want to get started, please reach
(25:33) out to our customer success team. We
(25:35) have a dedicated um support team that is
(25:38) running all of our network memberships.
(25:40) If you are a brand new club and you are
(25:43) setting up network memberships. Our
(25:44) onboarding team is amazing at setting
(25:47) these up. They will get you started from
(25:48) the get-go. If you are an existing club
(25:51) with multiple locations or you’re
(25:53) thinking about opening your next
(25:54) locations and you want to get started on
(25:56) network memberships, please feel free to
(25:58) reach please reach out to our customer
(26:00) success team. Um, we’re even going to be
(26:02) helping you migrate existing memberships
(26:06) to network memberships so they can have
(26:07) that multilocation access. There’s a
(26:10) whole process that we’ve created there.
(26:12) So, definitely an exciting feature that
(26:14) we are so happy to get out to you all
(26:16) this this summer. Um, and a lot more
(26:19) that we’re going to be able to do with
(26:20) network memberships too and expand with
(26:23) enterprises. So, um, any questions,
(26:26) Josh, that we can go through here?
(26:28) >> No new questions.
(26:29) >> All right, perfect. Well, let’s just hit
(26:31) two additional features that I wanted to
(26:34) make sure that we mentioned. Um, last
(26:37) spring in April on our was it our April
(26:40) release, we um released the ability to
(26:43) start being able to mass update your
(26:45) events. The first piece we did was
(26:48) related to mass updating pricing and
(26:50) settings for memberships on those
(26:53) events. Um, and so I do want to say we
(26:56) will have more features coming out about
(26:58) mass updating events. It’s just kind of
(27:00) a one step at a time, one feature at a
(27:03) time basically related to that, one
(27:04) setting at a time almost. So the first
(27:06) one we did was related to memberships.
(27:09) So membership pricing and things like
(27:10) that. Um why did we do that? Well, we
(27:13) created mass update events because of
(27:15) network memberships. We wanted to give
(27:16) you the ability to mass update events um
(27:20) when you add those network memberships.
(27:22) So you can easily quickly add costs and
(27:24) things like that to events. But now, if
(27:26) you even don’t have network memberships,
(27:28) you can take advantage of mass updating
(27:30) events at a membership level. The
(27:33) feature we added this summer was mass
(27:35) updating events related to guest
(27:36) settings. Again, this was a piece that
(27:38) we added out of need of network
(27:40) membership updates, things that are
(27:42) related to those membership pricing. So,
(27:44) we hit those two items first just to
(27:46) make things a little bit easier for
(27:48) anybody setting up network memberships.
(27:50) But now, we have the space to add more
(27:52) of these mass updating things. I’ve seen
(27:55) lots of things on the idea board
(27:56) recently about maybe updating times,
(27:59) being able to update descriptions, you
(28:01) know, updating instructors in mass,
(28:03) things like that. So, there’s definitely
(28:05) a lot more that we can do here. And, um,
(28:07) we’ll have more cool things coming out
(28:09) in the future about mass updating
(28:11) events.
(28:12) And now um one of the things um that we
(28:15) also added was players are going to see
(28:17) or members are going to see clear
(28:19) prration details during the membership
(28:20) purchase process including a price
(28:23) breakdown of billing and schedules and
(28:24) things like that too. So that update has
(28:26) been made to the sign up process or the
(28:28) change membership process.
(28:31) All right, so that is it for my section.
(28:34) Um oh let me stop sharing my screen
(28:36) really quick. Um, and then I believe
(28:38) Josh Willie, you are going to be up
(28:41) next.
(28:42) >> Awesome.
(28:43) >> So, I will answer a question that I see
(28:44) that just came in. How is mass update
(28:46) events done? Where is this feature? This
(28:50) feature is in um Okay, so if you’re in
(28:53) court reserve, go to your events or
(28:55) programs or whatever you call um your
(28:57) events in the left navigation. Click
(29:00) your events dropdown and then there is a
(29:03) little another dropdown within that a
(29:05) sub item menu that says um I think it
(29:08) says additional items or something like
(29:10) that or um
(29:11) >> I think it might be other actions.
(29:13) >> Other actions. Thank you Josh. If you
(29:14) click other actions that’s where you’re
(29:16) going to see mass update events. I also
(29:18) reviewed this in our spring webinar as
(29:20) well in April. So there I actually I
(29:23) think I did a live demo on that in the
(29:24) spring webinar and there’s a really
(29:26) great um knowledgebased article about
(29:29) mass updating events too.
(29:32) >> Awesome.
(29:33) >> All right, Josh, take it away.
(29:35) >> All right. Yeah. So the first feature
(29:37) that I have to go over is going to be an
(29:40) additional feature that is available for
(29:42) scale and enterprise customers and that
(29:44) is going to be the ability to set up
(29:47) branded domains for your desktop member
(29:50) portal. So, this is going to take that
(29:52) app.cortreserve.com
(29:54) portion of your URLs and it’s going to
(29:56) replace it with book dot and then your
(29:59) domain. So, if you already own a domain,
(30:02) the setup here is going to be pretty
(30:03) simple for you. Again, this is an
(30:05) additional feature. So, if you go to the
(30:07) additional features page, once you
(30:10) enable this feature, all you will need
(30:12) to do is add your domain and then you
(30:14) will need to add two DNS records to the
(30:17) DNS settings. And then from there, once
(30:19) those records have been verified, it’s
(30:21) going to create the branded domain for
(30:24) your member portal for your
(30:26) organization. And if you are an
(30:28) enterprise customer, you will only need
(30:30) to set this up for one of your
(30:32) locations. After you’ve set it up for
(30:35) one location, it’s going to
(30:36) automatically be set up for all of your
(30:38) other locations. Two things that I want
(30:41) to sort of note here. Um, one, the
(30:45) app.cortreserve.com courtreserve.com
(30:46) URLs are still going to be active after
(30:49) you make this change. So, you don’t need
(30:52) to worry about replacing your URLs in
(30:55) marketing emails or on your external
(30:57) website prior to actually making this
(31:00) change. Um, the app.correserve.com
(31:03) and the book doyyour domain URLs will
(31:06) both still be active to access your
(31:09) member portal. And to emphasize this
(31:11) again, this is only available for the
(31:14) scale and the enterprise tier customers.
(31:17) We do have an article in our knowledge
(31:19) base that goes over the setup. So feel
(31:21) free to check that out or reach out to
(31:23) our customer success team if you have
(31:25) any additional questions on this new
(31:27) feature.
(31:29) All right. And then the next feature I
(31:31) have to go over is a new preset filter
(31:33) that we have added to the sales summary
(31:35) that I’m very excited about. It is the
(31:38) acrruel basis preset filter. I’ll stay
(31:41) very high level here because I know
(31:43) there’s a lot of differences between
(31:45) cash basis and acrruel basis accounting.
(31:47) Um but at a very high level this revenue
(31:50) is going to be recognizing revenue based
(31:53) on when a service takes place or when a
(31:55) service has been delivered. So on the
(31:58) reservation date on the lesson date. Um,
(32:02) and for a full registration, it’s going
(32:04) to take that total fee amount and it’s
(32:06) going to equally allocate it to each of
(32:08) the event dates in that full
(32:10) registration fee and it’s going to
(32:14) recognize the appropriate fraction of
(32:16) that revenue as each event date takes
(32:19) place. So, that was sort of the biggest
(32:21) pain point in our reporting prior to
(32:24) this new preset filter. So, I’m very
(32:26) excited about that backend change we can
(32:29) make for this new filter here. Again,
(32:32) I’m going to keep it very high level
(32:33) here because I know there’s a lot of
(32:35) nuances and a lot of details that go
(32:37) into how acrruel basis accounting works,
(32:40) but from a very high level, your revenue
(32:42) is going to be recognized on the service
(32:44) date. And for refunding, if the refund
(32:48) is processed prior to the service date,
(32:50) it will be recognized on the service
(32:52) date as well. But if the refund is
(32:55) processed after the service date, the
(32:57) refund is going to be recognized in your
(32:59) reporting the day that the refund was
(33:02) processed. Um, we go over this in a lot
(33:04) more detail in the knowledgebased
(33:07) article that we have called sales
(33:08) summary report acrruel basis preset
(33:11) filter. So, if you are not as familiar
(33:14) with acrruel basis accounting or if you
(33:16) want to see some more details on how the
(33:19) revenue is being recognized in the back
(33:21) end, feel free to check out that
(33:23) article. We go over all of the different
(33:25) fee categories that we have in court
(33:27) reserve. We also have some great
(33:29) examples in that article as well, just
(33:32) so you can start to better understand
(33:34) how this reporting is going to work if
(33:36) you are not familiar with it.
(33:40) Awesome. Any questions before I move
(33:42) forward?
(33:43) >> No, nothing open at this time.
(33:44) >> All right. Awesome. So, the next feature
(33:47) that I have is an improvement that we
(33:49) have made to the text alerts additional
(33:52) feature. And now, organizations are
(33:54) going to have the ability to assign a
(33:57) local phone number to their
(33:59) organization. If you aren’t familiar
(34:01) with how text alerts worked prior to
(34:03) this release, Court Reserve had two
(34:05) systemwide phone numbers for all
(34:08) organizations. One phone number was for
(34:10) all bulk texts and then the other phone
(34:13) number was for all system notification
(34:15) texts. But with this update, you are
(34:18) going to be able to assign a phone
(34:20) number that is local and specific to
(34:22) your organization.
(34:24) What it’s going to do is it’s going to
(34:26) take your address from your general
(34:28) organization settings. And if you also
(34:31) have an existing phone number that your
(34:33) facility is using, it will also use that
(34:36) information from the general
(34:37) organization settings. And the text
(34:40) provider is going to use that
(34:41) information to find the closest phone
(34:44) number it can get for you. Something
(34:46) that I do want to point out, there are
(34:48) only so many phone numbers that Tulio
(34:51) has available for assigning. So, it may
(34:54) not get the area code exact to your
(34:56) address, but it is going to find the
(34:59) closest area code that it can get.
(35:02) So, if you are interested in switching
(35:04) over to this local phone number, if you
(35:07) go to the additional features page and
(35:10) you find the text message alerts add-on,
(35:12) you are going to see this switch to
(35:14) local text number button. If you click
(35:17) on that, it’s just going to have you
(35:18) confirm that the address that you have
(35:20) under your general organization settings
(35:23) are correct. And then once you click
(35:25) yes, that phone number is going to get
(35:27) assigned to your organization. And right
(35:30) now, this is available for the grow
(35:32) scale and the enterprise tier customers.
(35:38) All right. Another feature that I’m very
(35:39) excited about was the first phase phase
(35:43) for email metrics. So now with email
(35:46) metrics for all sent emails moving
(35:48) forward, you’re going to be able to see
(35:50) the open rates and the click rates for
(35:53) those emails. In addition to that, when
(35:56) you go to the send email details page,
(36:00) you’re also going to be able to see the
(36:02) number of opens and the number of clicks
(36:04) from each recipient that email was sent
(36:07) to. And with that, we have also added
(36:10) some additional sent statuses that are
(36:13) coming directly from the email provider
(36:15) that we use. So that way, you’re going
(36:17) to have a better understanding of maybe
(36:20) why an email didn’t send. So if it
(36:22) bounced or if it deferred because the
(36:24) email address was invalid, you’re now
(36:26) going to be able to get all of that
(36:28) information.
(36:30) We do have a second phase for email
(36:32) metrics that is very close to being
(36:34) released. I feel comfortable talking
(36:36) about it because it is very close to
(36:38) being released. Um, in the very near
(36:40) future on the send email details page,
(36:43) we are going to be creating a new metric
(36:46) section that’s going to show you some
(36:48) pie charts so you can quickly see the
(36:50) open rates, the click rates, and the
(36:52) bounce rates for all of your emails
(36:54) moving forward.
(36:56) All right, any questions before I move
(36:58) forward?
(36:59) >> Yeah, we just had two come in. Um, can
(37:02) we see verification
(37:05) of a welcome email that was sent,
(37:07) received, and opened, or is this just
(37:09) for any of those bulk emails that were
(37:11) sending?
(37:12) >> That is a good question. Right now, this
(37:14) is only available for those bulk emails
(37:17) that are sent. But I see there’s there’s
(37:20) um a question on notifications
(37:22) and for the welcome email. Those are
(37:24) both great feedback that I can
(37:26) definitely take with me and see what we
(37:28) can do in the future with those.
(37:30) >> Awesome. Okay, great. That’s it for
(37:33) right now.
(37:34) >> Awesome. All right, so now just some
(37:36) improvements. These weren’t full
(37:38) projects, but I thought they were not uh
(37:41) worth noting. Um, so under the
(37:44) notifications for all organizations, we
(37:46) have now split out the reservation and
(37:49) the lesson notifications. Um, if you
(37:51) weren’t familiar with how this worked
(37:53) previously, previously we just had a
(37:56) reservation section and there was no way
(37:58) to manage your lesson notifications and
(38:01) have that be separate from your
(38:03) reservation notifications. Um, so we
(38:06) have created entirely new notifications
(38:08) specifically for lessons and we have
(38:11) created two different sections for them.
(38:13) So now you will be able to manage those
(38:15) separately.
(38:18) The next improvement that I have is
(38:20) related to the save my play integration.
(38:23) Um, so one of the first pieces of
(38:25) feedback that we started getting during
(38:27) the initial release was that
(38:29) organizations wanted a way to set up
(38:31) their recording cost by membership type.
(38:34) We heard that and we started working on
(38:36) that immediately. So now when you go to
(38:38) the Save My Play integration setup page,
(38:41) there’s going to be this call out and
(38:43) you can see that recording cost can be
(38:45) set up by membership type under booking
(38:48) settings on the cost tab. So where
(38:51) you’re setting up your court cost,
(38:53) there’s now going to be a section on the
(38:54) bottom of that page for you to set up
(38:56) your recording cost for each membership
(38:59) type in your organization. Um, and we
(39:02) have migrated the organizationwide
(39:04) recording cost to this page so that way
(39:07) your recording cost did not get affected
(39:09) by this update.
(39:12) Awesome. Any any questions before I move
(39:14) forward? I see there are some some
(39:16) questions regarding to emails here.
(39:19) >> Yeah, let’s let’s let’s I would like to
(39:22) clarify this is this question’s come up
(39:23) two or three times so far in the Q&A.
(39:26) Are we able to customize these lesson or
(39:30) reservation notifications in any way
(39:33) yet? I know that has been a big topic of
(39:36) discussion. It’s a huge item on our idea
(39:38) board. What can you tell us about that?
(39:40) >> Yes. So, um, we have looked at just
(39:43) giving much more customization to the
(39:46) notifications that you can send out.
(39:49) Right now, we do not have a a ability
(39:52) for you to customize all of your
(39:54) different system notifications. What you
(39:57) can do right now is if you go to
(40:00) settings and then reservation settings,
(40:03) there is the email messages button
(40:05) there. Um, and you can add additional
(40:07) messaging at the top or the bottom of
(40:10) your reservation notifications. We
(40:12) currently are working on adding the
(40:14) lesson notification options to that
(40:17) page. So, in the next week or two,
(40:20) you’re going to be able to at least add
(40:22) an additional message to the top or the
(40:24) bottom of your lesson notifications.
(40:27) Um, there’s a couple more questions
(40:29) related to um, emails here. When you
(40:32) mention date regarding bounce rates, can
(40:34) you also access which email address
(40:37) bounced?
(40:39) >> Yes. So, that’s all going to be
(40:43) on the sent email details page here. So,
(40:46) if you’re looking at the list of your
(40:48) recipients, you will be able to see the
(40:50) email that’s associated with the
(40:52) recipient that bounced. What I will say
(40:55) is in the second phase of email metrics
(40:57) that’s going to be coming out pretty
(40:58) soon, there’s going to be a way for you
(41:00) to view a grid showing all players that
(41:04) failed or bounced during that email. So,
(41:06) that way you can quickly get that list
(41:08) of players.
(41:11) >> All right. Is there any way to have the
(41:12) lesson request additional fields
(41:14) information shared with instructors when
(41:16) they receive the email notification? No,
(41:18) not at this time. That would fall under
(41:20) the bucket of those customization of
(41:22) those emails. And so, we’re not quite
(41:24) there yet. Um, and then email metrics.
(41:28) Yesterday, I only saw bulk email metrics
(41:30) back two weeks. Is that ongoing or was
(41:33) that the date that it was implemented? I
(41:34) believe it’s the date that it was
(41:36) implemented, right, Josh?
(41:37) >> Correct. Yeah. So this this is only
(41:40) going to work for sent emails moving
(41:42) forward from July 8th when we release
(41:44) that.
(41:45) >> Yeah. So July 8th was the key date here.
(41:47) So um when we release this to everybody,
(41:50) that’s when you’re going to see those
(41:51) those updates going forward.
(41:54) >> All right, that is it for open questions
(41:56) at the moment. Let’s keep plugging
(41:58) along. We’ve got about uh 20 minutes
(42:00) left.
(42:01) >> Awesome. All right. Um so for my end, I
(42:03) just have a few smaller updates that I
(42:06) thought were worth noting. Most of these
(42:08) are going to be related to financials
(42:10) and financial reporting. So one on the
(42:13) sales summary, we have introduced a new
(42:15) filter called refund destination. This
(42:18) is going to allow you to filter your
(42:20) refunds that show up on this report
(42:23) based on the refund destination that
(42:25) that refund was selected for. Um,
(42:28) previously we only had a payment types
(42:30) filter and that was going to dictate
(42:33) both the payments and the refunds that
(42:35) showed up on this report. um which
(42:37) created some friction, it created some
(42:39) some confusion. So we have created a new
(42:42) separate filter just so you are better
(42:44) you are able to better isolate those
(42:47) refunds that are going to specific
(42:49) destinations
(42:51) with that on the sales summary we have
(42:53) also separated the date and time
(42:56) columns. Um, we were getting some
(42:58) feedback from some customers talking
(43:00) about how when they export the sales
(43:02) summary since the date and time were
(43:04) combined, it made it a lot more
(43:06) challenging for them to sort the
(43:08) information. So, we have gone ahead and
(43:10) separated out those columns just so it’s
(43:13) easier for you to go ahead and sort that
(43:15) information once you get it exported.
(43:19) The third one is for the transaction
(43:21) list and this is specific to
(43:23) organizations that are using the
(43:26) packages additional feature. If you are
(43:28) filtering by payment with a punch or
(43:31) refund with a punch or punch as a
(43:34) payment type, you’re going to see a new
(43:36) checkbox called display punch value. And
(43:40) what this is going to do is it’s going
(43:41) to display the dollar equivalent of that
(43:44) punch or those punches that were used
(43:47) for each transaction. And how that’s
(43:49) going to work is it’s going to take the
(43:50) total cost of your package and it’s
(43:53) going to look at the total number of
(43:54) punches that are on that package. So
(43:56) that way we can understand the dollar
(43:58) equivalent for each punch that is on
(44:01) that package. From there, it’ll take a
(44:03) look at the transaction, see how many
(44:05) punches were used, and you will be able
(44:08) to see what the dollar equivalent is for
(44:11) those punches that were used in that
(44:13) transaction.
(44:16) We also made some improvements to
(44:18) refunds specifically for echek payments.
(44:22) Um, now when an echek payment has not
(44:25) been settled, you are only going to be
(44:27) able to refund back to echek as a refund
(44:30) destination. We have also added some
(44:33) additional tool tips to the pending
(44:35) refunds page and also to the transaction
(44:38) list. So when an echek payment has not
(44:41) been settled, you will be able to
(44:43) quickly see that through your reporting
(44:45) or on the refunds page.
(44:49) We have also added the ability for
(44:51) admins to quickly void a partially paid
(44:54) fee or just the unpaid balance of that
(44:57) partially paid fee. Previously, if you
(45:00) tried to void a partially paid fee, you
(45:02) would just get an error, and it wasn’t
(45:04) really clear what the next step needed
(45:06) to be for you. So now, when you click
(45:09) void on a partially paid fee, there’s
(45:11) going to be a call out letting you know
(45:13) how much has been unpaid on this fee,
(45:16) and you will have the ability to void
(45:19) that unpaid fraction of it.
(45:22) The last one that I have is related to
(45:24) the attendance tracker reporting and
(45:27) check-ins. Um, previously in the system,
(45:30) if you were manually checking in users
(45:33) from a scheduler or from the who’s here
(45:35) today page, that was not getting tracked
(45:37) in any attendance reporting. So, we have
(45:40) improved the intend the attendance
(45:42) reporting to include that information.
(45:45) And with that, if you are using the
(45:47) advanced check-in statuses, there’s
(45:49) going to be a new checkbox that will
(45:51) allow you to include that status in
(45:54) attendance reporting. So, for example,
(45:57) maybe you don’t want your no-show status
(45:59) to show on your attendance reporting.
(46:01) You’ll be able to pick and choose which
(46:02) statuses are appropriate to show.
(46:07) Awesome. That’s what I have on my end. I
(46:10) do see there are some questions here.
(46:12) Let me see if there are any that I can
(46:14) answer.
(46:16) When do you expect to have the grid
(46:18) updated that shows the bounced email
(46:20) list? I don’t want to give a specific
(46:22) date, but I will let you know that we
(46:25) are currently looking. It has been
(46:27) developed. Right now, we’re sort of
(46:29) going through it making sure there’s no
(46:30) bugs with it. Um, so I I don’t want to
(46:33) give a definite timeline, but it will be
(46:35) very very soon.
(46:38) >> Awesome. All right, Josh, let’s maybe we
(46:40) can type out some answers to the
(46:42) remaining questions that are in there. I
(46:43) do want to keep moving because we have
(46:45) some Canadian customers on that are um
(46:49) looking to uh get some information on
(46:52) Interact and Scott’s up next. So, I’m
(46:54) going to ask that you um stop sharing
(46:57) your screen right now and then we’ll let
(46:59) Scott go ahead and share his screen and
(47:01) then we’ll keep moving. Okay.
(47:03) >> All right. Sounds good.
(47:06) All right, everyone. Thanks, Josh. Um,
(47:08) you should be seeing it there now. So,
(47:11) unfortunately, this one does not apply
(47:13) to anyone outside of Canada. So, for uh
(47:16) all you guys sit tight, we’ll get back
(47:17) to the questions at the end. But for our
(47:19) Canadian clubs, um super excited to
(47:22) bring on Interact support um with uh
(47:27) Stripe users. So, for this one here, I’m
(47:29) just going to give you the three
(47:30) requirements to get started with
(47:32) Interact. So, you need to have uh a
(47:34) Canadian Stripe account. You need a
(47:37) stripe terminal that we support and you
(47:39) also need to enable this incore reserve
(47:42) um which is just a checkbox super simple
(47:44) to uh enable. Um
(47:48) so with regards to that stripe terminal
(47:51) we support two at court reserve. So, the
(47:53) S700 is the newest one. Uh, pretty
(47:56) fancy. And then the the Wise POS also um
(48:01) is a little cheaper. And both of them
(48:03) completely support Interact debit with
(48:05) the in-person
(48:07) um tapping and inerson refunds and stuff
(48:10) like that.
(48:13) So, for the admins, like what’s great?
(48:15) So, what’s so great about Interact?
(48:16) Well, I think pretty much all our
(48:18) Canadian clubs kind of uh are very used
(48:21) to Interact in businesses. So, for us to
(48:25) bring it on the court reserve, I think
(48:26) they’re going to be very happy with
(48:27) this. You can Interact is an in-person
(48:31) um network only. So, if a per you can
(48:34) only um use Interact network if you’re
(48:37) in person with your card present. Now,
(48:40) uh we can accept payments um via
(48:43) Interact and you can also do refunds
(48:44) back to the Interact uh cards as well.
(48:47) Um fully supported through all our
(48:49) reports. You can see in the picture here
(48:51) that the payment type shows Interact
(48:53) debit. So when they make these purchases
(48:55) uh at the terminal, you can see that
(48:57) it’s either a credit card or interact
(48:59) debit. Now on the terminal itself,
(49:02) Stripe fully supports Interact debit out
(49:04) of the box. So, um, from your terminal
(49:07) perspective, it just says the the fee
(49:09) and and to tap. And if the user taps a
(49:12) credit card, it knows to go down the
(49:13) credit card route or if he taps interact
(49:16) debit, it automatically knows to take
(49:17) that down the Interact network. Um, so
(49:20) it’s super simple for the end user just
(49:22) to tap whatever card they want. They
(49:23) don’t have to select uh Interact or
(49:25) credit or anything like that. Um, as for
(49:29) the fees, just to quickly go over that
(49:31) for Interact, um, the Interact Network
(49:34) fee is a 15 cent Canadian flat fee for
(49:37) all. Uh, it doesn’t matter the amount
(49:39) tapped. Now, just a quick thing on the
(49:43) um, co-branded versions of cards. So,
(49:46) I’ll go over here to the player side
(49:48) with that. So, you can pay in person,
(49:51) you can receive Interact refunds for
(49:52) players. But for players, if they have a
(49:54) co-branded debit card, that means that
(49:56) they have the Interact logo and one of
(49:58) the Mastercard or Visa logos on it.
(50:01) Those co-branded cards can be saved as a
(50:04) payment profile in court reserve. The
(50:06) thing with those is that they function
(50:09) very similar to a credit card when used
(50:12) online. So, the Stripe fees are credit
(50:14) card the same as a credit card and court
(50:17) Reserve treats them basically the same
(50:19) as credit cards when you’re um using
(50:22) them for online purchases, but you can
(50:23) store those. If they use a co-branded
(50:26) debit card in person and tap it on the
(50:28) terminal, it will use the Interact
(50:30) network and and
(50:32) classified as an Interact payment for
(50:35) that.
(50:37) Um, so yeah, just to basically go over
(50:39) and summarize, so you need a Stripe
(50:41) Canadian, a Stripe account in Canada.
(50:43) You need a supported stripe terminal
(50:45) because without it, uh, you won’t be
(50:47) able to use interact debit because
(50:48) that’s a card, um, present transaction.
(50:51) So, you have to be in person. And in
(50:54) court reserve there’s one setting. I
(50:56) will um paste the knowledgebased article
(50:59) once I get done here that shows all
(51:01) these details um in greater detail so
(51:05) that you can see where the one setting
(51:06) is. It’s in the integrated payments. You
(51:09) will only see it if you are a Stripe
(51:10) user. And if you are a Stripe user and
(51:13) you have Canadian currency, it’ll be a
(51:15) quick check box. And all we’re doing
(51:17) there is verifying that your Stripe
(51:18) account is Canadian and we’ll support
(51:21) this. and it just autom automatically
(51:23) happens. On the Stripe side, the
(51:26) dashboard is there’s nothing to um turn
(51:30) on to verify payments. It’s it’s
(51:32) supported by Stripe out of the box. So,
(51:35) it’s a pretty simple process. If you’re
(51:36) on Stripe already and you have a
(51:38) terminal, it’s just a click of a
(51:40) checkbox and Interactive is instantly
(51:42) supported and you’re off and running.
(51:44) So, um
(51:47) what else do I got here?
(51:48) >> I I have one question for you. It’s not
(51:50) in the Q&A, but if somebody is not a
(51:53) Stripe customer currently, but they want
(51:55) to be on use interact, um, do we have
(51:59) like a quick overview of that process?
(52:01) Is it easy for them to switch over?
(52:03) >> Yeah, that process it, my suggestion is
(52:06) to reach out to our customer success
(52:08) team to get you started on that. They
(52:11) you will have to switch providers
(52:12) because it’s only Stripe that supports
(52:14) Interact debit at this time. And the one
(52:16) key thing when you’re making a a payment
(52:18) provider switch is most clubs, I’m
(52:21) assuming, will want to transfer their
(52:23) vault, their payment profile that’s uh
(52:26) saved for all their members. And that
(52:28) process involves the clubs to kind of go
(52:31) back and forth between both payment
(52:33) providers. So, our customer success team
(52:34) can kind of guide you. We’re kind of not
(52:37) in that process directly, but we can
(52:39) guide you in how to transfer that vault.
(52:42) And when that happens, you can all your
(52:46) um payment profile data is transferred
(52:47) from one provider to the other. And then
(52:49) once you’re on Stripe and you have your
(52:51) terminal uh purchased and and put into
(52:55) court reserve, you can carry on using it
(52:57) that way.
(52:58) >> Awesome. Awesome. We’re very excited to
(53:00) have this available for our Canadian
(53:02) customers. Um all right, let’s keep
(53:04) moving because we only have about six
(53:06) minutes left and I know uh we have a
(53:08) couple questions. Um,
(53:11) and then if we could paste that article,
(53:13) Scott, into the I’ll do that right now
(53:15) in the chat as well. Or you can click
(53:16) that little book up in the top right
(53:18) corner of court reserve. Um, and you
(53:20) can, uh, search, uh, interact and that
(53:22) article will come right up for you as
(53:24) well. But we’ll get that in the chat
(53:25) here in a second. Um, so I just wanted
(53:27) to open up if there were any additional
(53:29) questions that we have unanswered. Um,
(53:32) also I wanted to point everybody to um,
(53:34) just the release notes if you’re unsure,
(53:36) if you joined late. Um, all of the
(53:38) information on everything that we
(53:39) released on July 8th is available to
(53:42) you. Um, just go to that top navigation
(53:44) to the left of your name and then click
(53:46) that little megaphone. And so, it’s
(53:48) super easy for you to uh get all of the
(53:50) details and information. There’s a lot
(53:52) in here that we didn’t cover. There’s a
(53:53) ton of bullet bullet points on just like
(53:56) smaller items that we released that we
(53:57) just didn’t have time to share with you
(53:59) today. So, definitely check that out.
(54:01) Um, and then I see one question. Is
(54:04) there a way that an instructor can see
(54:05) the reason the lesson was canceled?
(54:07) Current currently it’s not available. We
(54:09) have not updated that yet. That will
(54:11) probably be one of those items that we
(54:12) update um when you can change when you
(54:14) can customize those notifications
(54:16) yourself. Um and if will the recording
(54:19) be sent? I believe if you joined this
(54:21) recording, you will get the recording
(54:23) later. We will also update upload it
(54:25) into YouTube within the next 24 hours.
(54:27) So just keep an eye on our YouTube
(54:28) channel as well. That will be available.
(54:30) I’ll probably also post it in the admin
(54:32) Facebook community group. Um, so that’ll
(54:34) be available shortly. Um, and then
(54:39) all right, if you have a question about
(54:41) Interact, please reach out to our
(54:42) customer success team. I see we do have
(54:44) a question in there. Um, customer
(54:46) success is available um throughout the
(54:48) business day and on the weekends as
(54:50) well. So, if you have a question there,
(54:51) we can help you get that set up. And um,
(54:54) Scott might even be available to pop in
(54:55) there and help you as well. No. So,
(54:57) Scott, maybe we’ll keep an eye out for
(54:59) that one.
(55:00) >> Um, all right. I don’t see any
(55:02) additional questions at this moment. So,
(55:04) Scott, let’s just advance one more slide
(55:06) because I know Ashley wanted to jump
(55:08) back or we have some upcoming webinars.
(55:10) Sorry, I forgot about the upcoming
(55:11) webinars.
(55:12) >> Don’t forget about the upcoming
(55:14) webinars, Kim. Very important.
(55:16) >> Yeah. So, we’re going to have three
(55:17) webinars over the next couple of months.
(55:19) Um, we’re doing a Poor My Bev webinar
(55:21) with Josh Willie who is on the call with
(55:24) us today. He’s going to be doing a
(55:25) integrations webinar on August 13th. You
(55:28) can go to courtreserve.com/webinars
(55:30) to sign up for that. I’m going to be
(55:32) doing the teambased registration one on
(55:34) August 14th, the very next day. So,
(55:36) we’re going to be webinaring strong that
(55:38) week. Um, and then my all about
(55:40) enterprises webinar will be in
(55:42) September. So, if you go to
(55:43) courtresveerve.com/webinars,
(55:45) those should all be there for you. I
(55:47) don’t know if the one about enterprise
(55:49) or there was one I think that was
(55:51) missing this morning, but our marketing
(55:52) team was working on getting that on
(55:53) there this morning. So, I hope all of
(55:55) them are there for you, but if not, it
(55:57) should be up there soon.
(55:58) >> And for all of you who stayed on the
(56:00) call uh and uh lasted through, don’t
(56:04) forget about Catalyst. Go to court
(56:05) reserve, sign up, come see me and Josh.
(56:07) We’re going to be at both of them. We
(56:08) want to see you. But what I have to say
(56:10) is I have special permission to tell you
(56:12) about two things that we are going to
(56:14) release in Q3. I got permission from
(56:16) Tim. Uh, we are currently working on e
(56:19) gift cards and promo codes that will be
(56:23) delivered in Q3. So, you heard it first.
(56:27) I got a yay in the crowd already. Uh, so
(56:30) we’re super excited about that because
(56:33) we need gift cards. It’s going to be
(56:34) Christmas and everybody wants a club
(56:36) gift card. So, so exciting about that.
(56:40) >> All right, that’s it everybody. Thanks
(56:43) for joining us.
(56:44) >> All right, thanks everybody. We will see
(56:46) you in chat if you have any questions.
(56:48) Bye.
(56:49) >> Awesome. Thanks everybody.