April 2025 Release: CourtReserve Launches New Features & Product Updates

(0:00) Hello everyone. It’s Ashley with Court
(0:02) Reserve. We are so excited to tell you
(0:06) all about our new releases that we h
(0:09) well not me, these people have been
(0:11) working on uh in the last couple of
(0:13) months. Uh we have most of the product
(0:16) team here with us today. And uh Josh,
(0:20) Josh, Kim, and Scott. Um they are
(0:23) diligently working on all of the great
(0:25) ideas that you guys are putting on the
(0:27) idea board. So, thank you. Um, we are
(0:30) really excited about these integrations
(0:32) and these new releases. But first, I
(0:35) want to tell you about two events that
(0:37) we need you to be aware of. The first is
(0:40) our next Catalyst Tour stop. It’s going
(0:43) to be in Palm Desert, California at
(0:45) Rancho Mirage. Uh, we’re going to the
(0:47) beautiful Mission Hills Country Club in
(0:49) June. It’s going to be one day, June
(0:51) 10th. If you are a newer facility, if
(0:54) you have used court reserve for five
(0:56) years, if you are using court reserve
(0:58) now in the first six months, we go over
(1:01) so much information, it will blow your
(1:03) mind. And a lot of these product people
(1:05) come with me because they’re way smarter
(1:07) than me and they do such a great job of
(1:09) telling you what you can do to
(1:12) supercharge your court reserve platform
(1:14) from events to memberships to payments
(1:15) to reporting to integrations,
(1:18) everything. And so even after today, if
(1:20) you have a great director or front desk
(1:22) person, we had a uh club that we just
(1:26) did in Austin, Texas last week. They
(1:28) brought eight people. They brought their
(1:31) director, all their front desk people,
(1:32) and they said it was just one of the
(1:34) best things because now they could all
(1:35) go back, take all of this new knowledge,
(1:38) and make all these great improvements in
(1:39) their court reserve and how they’re
(1:40) using it. So anyway, uh I’m going to put
(1:42) the link in the chat. Check it out. If
(1:45) you have questions, let us know. It’s
(1:46) only one day. Get your butts to
(1:48) California. All right, second tour stop
(1:51) is Club Pickleball Mastermind. If you
(1:53) are a pickle ball facility, you have to
(1:55) consider going to mastermind. It’s
(1:57) always in Utah. Uh we’ve partnered with
(1:59) Club Pickleball USA. They basically
(2:00) share the secret sauce of what it’s like
(2:02) to go from one court or one facility to
(2:06) like they have three different
(2:07) facilities now. They run multiple
(2:09) tournaments, multiple events. They have
(2:10) a training academy. They give you, you
(2:13) know, number of people per court, how
(2:15) you should do your memberships, how you,
(2:17) it’s everything. Every time we go, it’s
(2:19) incredible. You see Old Coast Pickle
(2:21) Ball behind me. And it is because of
(2:24) what we’ve learned at Mastermind, we’re
(2:25) able to run successfully even our little
(2:28) twocourt facility. So, you can check it
(2:30) out. I’ll put the link in the uh chat as
(2:33) well. Today, this will be recorded.
(2:35) We’re going to throw it up on the Court
(2:37) Reserve YouTube channel. So, in case you
(2:38) miss anything or want to watch it over
(2:41) and over again, you can. As well as if
(2:44) you have questions, uh we would love to
(2:46) answer your questions um as we go
(2:48) through. Please put those in the Q&A and
(2:51) we will get started. Here we go. Josh
(2:55) and Josh.
(2:57) Awesome. Thank you so much for joining
(2:59) everybody. We have a lot of great
(3:01) features and integrations that we had
(3:04) released throughout quarter one of this
(3:05) year. So, let’s get right into it. The
(3:08) first integration that I want to talk
(3:10) about is our integration with Save
(3:13) MyPlay. If you aren’t familiar with Save
(3:15) My Play, they installed both indoor and
(3:18) outdoor cameras into facilities. And
(3:21) then with those cameras, players are
(3:23) going to be able to initiate a
(3:25) recording. So, if they have a
(3:27) reservation, a lesson, or an event, and
(3:30) they just want to record that play, they
(3:33) will be able to do so. So with this
(3:35) integration, we have added that
(3:37) functionality directly into the court
(3:40) reserve app. So on the modern dashboard,
(3:43) as you can see here in this screenshot,
(3:45) if you are using the integration, we’re
(3:47) going to have this save my play row. And
(3:50) when you click on record my session, the
(3:53) player is then going to be able to
(3:55) decide the court or courts that they
(3:57) want to record. They’re going to be able
(3:59) to choose the duration of that recording
(4:02) and then they can choose from two
(4:04) different recording types. So, Save My
(4:06) Play offers a condensed recording type,
(4:09) which is going to use AI to cut out all
(4:11) of the dead time within that recording,
(4:14) or they can do a full recording that
(4:16) doesn’t have any of that dead time cut
(4:19) out. But then if you look over at the
(4:21) right hand screenshot there, you can
(4:23) also take a look at what this page is
(4:26) going to look like once I have
(4:27) recordings in progress. So I’m going to
(4:29) be able to see the court that I’m
(4:31) recording. I’m going to be able to see
(4:33) the amount of time that is remaining on
(4:36) my recording. And then if I need to end
(4:38) that recording manually, you know,
(4:40) before my duration has ran out, a player
(4:43) is going to be able to do that.
(4:46) The two other bullet points that I have
(4:48) here on this page um say that you know a
(4:50) player is going to be able to manage and
(4:52) share their recordings and we are also
(4:54) going to be able to set up some
(4:56) recording restrictions. That’s going to
(4:58) be more around when a player is allowed
(5:01) to record specific courts. So I will be
(5:04) going over those two bullet points in my
(5:06) next two slides. Um, but if we go to
(5:09) this next slide here, you can see that
(5:11) on this right hand screenshot, we are
(5:14) under the my recordings tab. So once a
(5:17) player has initiated a recording, once
(5:20) it has ended, and once save my play has
(5:22) processed that recording, I’m going to
(5:24) be able to view these recordings
(5:26) directly from the court reserve app.
(5:29) From here, I’m going to be able to see a
(5:31) little thumbnail or preview of that
(5:33) recording. I can see the date and the
(5:36) time of that recording. And I can also
(5:38) click this copy link button. So I can
(5:40) quickly take the link of this recording
(5:43) and I can share it amongst the
(5:44) additional players on my reservation or
(5:47) event. And also if I click on this
(5:49) thumbnail here, it’s going to take me
(5:51) directly to the save my play URL where I
(5:55) can actually view that
(5:56) recording. So in terms of the players
(5:59) perspective here, um it’s all pretty
(6:02) simple. We just have that new row on the
(6:04) modern dashboard. I pick my chords, my
(6:06) duration, and my recording type. And
(6:09) then from there, I’m going to be able to
(6:11) view all of my recordings, grab that
(6:13) link really easily. Um, and also in
(6:15) addition to that, Save My Play will send
(6:17) them an email once that recording has
(6:20) processed. So, you know, they’ll be able
(6:22) to get that email, but they can also get
(6:24) this link directly from the Save My Play
(6:27) app. So, that kind of goes over the
(6:30) players perspective. Um, I do want to
(6:32) touch on the admin setup of this as well
(6:35) and I will be sort of focusing in on the
(6:38) recording restrictions once we get to
(6:40) the bottom of this page. But in terms of
(6:42) the admin setup, this is pretty simple
(6:44) here too. We are just grabbing the API
(6:47) key from Save My Play. So, um, if you
(6:49) want some more information on that, we
(6:51) do have an article in our knowledge base
(6:54) going over where you can find this API
(6:56) key. But once you grab that API key, um
(7:00) we’re going to start mapping our courts.
(7:02) So in Save My Play, we are creating
(7:05) courts and we of course have courts
(7:06) inside of court reserve. So the next
(7:08) thing we need to do is basically just
(7:10) tell the system um to to map the courts
(7:13) that we have inside of Save My Play and
(7:15) Court Reserve. Once we have at least one
(7:18) court mapped, we are then going to see
(7:21) the eligible to optin for recording
(7:23) setting. And this is going to be the
(7:26) setting that will show the save my play
(7:29) row on the modern dashboard. So if you
(7:31) want to map your courts but not show
(7:33) this to players yet, you will be able to
(7:36) do that. And then from there, we’re just
(7:38) going to be setting up a recording cost,
(7:41) applying the tax rate or the revenue
(7:43) category if we need to. And then the
(7:45) last setting here is going to be
(7:47) recording restrictions. So this is going
(7:50) to be where we sort of decide when
(7:52) players are able to record certain
(7:55) courts. The first option here is no
(7:58) restrictions. So with that, you know, I
(7:59) can record any court at any time. But of
(8:03) course, I can set a restriction so that
(8:05) a player can only record a booked court
(8:08) that they have. So the player must have
(8:11) a reservation, a lesson, or an event on
(8:14) that court in order for them to even see
(8:16) it as a recording option. And to take
(8:19) that an even a step further, we can also
(8:22) do booked courts only after check-in.
(8:26) So, in addition to saying that a player
(8:28) can only record a court that they have a
(8:31) reservation, lesson or event on, on top
(8:34) of that, they aren’t going to be able to
(8:36) even initiate a recording before they
(8:39) have checked in through a check-in kiosk
(8:41) or before an admin manually updates
(8:44) their check-in status. So, we have a few
(8:47) different options there in terms of when
(8:49) a player is able to record certain
(8:52) courts in the system. Um, but in terms
(8:54) of this integration, that’s really it in
(8:57) terms of the admin and the player side.
(8:59) So, super simple setup and also super
(9:02) simple for the player to use once you do
(9:04) have this integration enabled. Are there
(9:07) any questions around this integration
(9:10) before I move forward or any
(9:11) clarification that anybody needs from
(9:14) the Q&A? Yeah. Um, there’s a couple
(9:16) questions that came in. So, can you I
(9:18) believe if you scroll back to the first
(9:21) page of your presentation here with Save
(9:23) My Play. Did you can you just show
(9:25) everybody again where this exists on the
(9:27) modern dashboard? Yes. So, this is going
(9:29) to be below the my booking section on
(9:33) the modern dashboard. Um, and again, you
(9:36) will need to enable the eligible to
(9:38) optin for recording in order for this
(9:41) new save my play row to be visible. So,
(9:44) that’s going to be the setting that
(9:46) makes this visible on the player side of
(9:48) the mobile app. Awesome. And do we have
(9:52) any um information on if Save MyPlay
(9:56) integrates with all court cameras and
(9:59) products or does this question need
(10:01) specifically go through Save My Play? I
(10:04) would recommend reaching out to Save My
(10:06) Play for that specific question. Um, if
(10:08) you go to our Save MyPlay article, on
(10:11) the top of that article, there is a
(10:13) sales interest form that you can fill
(10:15) out. Um, that’s basically just going to
(10:17) send your information over to Save
(10:20) MyPlay so their sales team can reach out
(10:22) to you. So, if you have any specific
(10:24) questions like that, I’m sure they’ll be
(10:26) happy to go over what options that you
(10:28) have. Awesome. Yeah. So, um, we can
(10:32) Josh, when you’re done presenting here,
(10:33) do you mind grabbing, um, that link and
(10:36) we’ll drop it in the chat here a little
(10:37) bit later. So, if people have questions
(10:39) about that, they can actually just
(10:42) contact Save My Play that way as well,
(10:43) too. Correct. Yes. Yes, I can I can get
(10:46) that added. Okay, perfect. Um, let’s
(10:50) just go
(10:51) here. So, yeah, if you would like, you
(10:53) know, please fill out the interest form
(10:54) to connect with Save My Play about costs
(10:56) and things like that. um to get this set
(10:59) up on the admin side, where is the save
(11:01) my place setup? Ah, sorry I missed that.
(11:04) So, this is going to be an additional
(11:06) feature or an add-on. Um, so you will
(11:09) need to go to that bottom row under the
(11:12) settings page in order to enable this
(11:15) integration. Um, one thing that I will
(11:17) point out that I I do have a slide for
(11:19) after I go over my second integration is
(11:22) this is only going to be available for
(11:24) the grow scale and enterprise customers.
(11:27) So, this is not available under legacy
(11:30) pricing. You will need to upgrade to one
(11:32) of our new pricing tiers in order to use
(11:35) this integration. Um, and also on top of
(11:38) that, you would need to be using the
(11:40) modern dashboard for this integration as
(11:42) well since that road that we created is
(11:45) specifically for the modern dashboard.
(11:48) And can I just say something? I know
(11:50) Kim’s got a couple more questions, but
(11:51) we have had these cameras at Old Coast
(11:53) Pickle Ball for probably the last eight
(11:56) months. They are incredible. If you want
(11:58) to see the camera quality of these
(12:01) cameras, you can go out to YouTube and
(12:04) look up Old Coast Pickle Ball Court One
(12:06) or Court Two and you can watch some of
(12:09) our We do live streaming on YouTube. So,
(12:11) if it’s like pro night or men’s night or
(12:13) whatever we want to, we can live stream.
(12:15) We also have a two court. So, we have
(12:18) each court has its own camera. Um, the
(12:20) AI is fantastic and it’s really great
(12:22) camera quality. And the Save My Play
(12:24) guys are some phenomenal human beings.
(12:26) They’re they’re excellent to work with.
(12:28) Uh so that’s just been our experience at
(12:30) Old Coast because we definitely wanted
(12:31) to try this um and get all the bugs
(12:34) worked out before we um sent this out to
(12:36) you guys. So it’s been a great
(12:37) experience from Old Coast standpoint
(12:39) pickle ball.
(12:42) All right, perfect. Um Josh, there is a
(12:45) couple more questions. Do does I think
(12:47) you did review this, but let’s just
(12:48) confirm it. The Do the players get sent
(12:51) the recording when it’s done? Yes. So
(12:53) that email that is sent to the player is
(12:56) actually coming from Save MyPlays end.
(12:58) So Court Reserve is not sending a
(13:01) specific email out because Save My Play
(13:03) already is going to automatically send
(13:06) an email with a link to their recording.
(13:09) Awesome. Um and let me just kind of go
(13:12) through here. There’s a couple more. Is
(13:13) there a time
(13:14) limit at all with uh the longest time?
(13:18) So right now the three durations that we
(13:21) have available are 1 hour, 2 hour and
(13:24) three hour. Those are fixed durations.
(13:26) So there’s no way to edit that. Um but
(13:28) the longest one would be a three-hour
(13:30) duration for their recording. Okay,
(13:33) perfect. Um and then again, somebody
(13:36) there’s some other questions about
(13:38) access on all
(13:40) tiers for court reserve. Um, so
(13:44) specifically when it comes to the
(13:45) subscription pricing, if you are on our
(13:47) legacy pricing, um, where the add-ons
(13:50) are all priced individually, this, uh,
(13:52) feature is not available. But if you are
(13:54) on our our tiered pricing with, um, I
(13:57) think the the the basic, the grow, the
(13:59) scale, and the enterprise plans, um,
(14:02) just depending on what tier you have,
(14:04) this is included in some of the tiers.
(14:07) it is a um it is an additional feature
(14:10) that you can add on in uh some of the
(14:13) tiers as well. So, just have to take a
(14:15) look at what tier you’re on and then you
(14:17) can uh just figure out what your pricing
(14:19) is.
(14:21) Um if we wanted to give our
(14:24) members access to free video, is that
(14:27) possible? Is there a way to do this by
(14:29) membership type? Right now, there is not
(14:32) a way to do this by membership type. Um,
(14:35) we do have a second phase of this
(14:37) integration that we are already working
(14:39) on that will include the ability to set
(14:42) up pricing by membership. Um, there’s
(14:46) some additional functionality there that
(14:48) I can’t really share yet, but we we have
(14:50) heard that feedback and that definitely
(14:51) is something that we want to include as
(14:54) we continue working through this
(14:55) integration in quarter 2. Okay. And I’m
(14:58) going to ask a couple more questions
(14:59) here related to Save My Play. I think
(15:01) they’re a little bit easy. Um, are there
(15:03) options to add Save My Play to Lessons
(15:05) yet or is it a fixed same cost for all
(15:07) court rentals and lessons right now?
(15:09) Yeah, so right now the recording cost
(15:12) that we are setting up is going to be
(15:14) organizationwide um hourly or fixed. So
(15:17) right now it is not specific to the
(15:19) reservation lesson or event that the
(15:22) player is registering into. Um, but
(15:24) that’s definitely some some great
(15:26) feedback and I think through our second
(15:28) phase of this integration, it would make
(15:30) a lot of sense to start being able to
(15:33) break down the pricing that way. So,
(15:35) great feedback right there. Um, awesome.
(15:38) I’m going to ask one more and then let’s
(15:39) keep moving. There’s a couple that I can
(15:41) type out responses to here. Um, but will
(15:44) the players be able to review the
(15:46) footage in real time to determine
(15:48) whether the ball is in or out?
(15:50) So right now there is not any real time
(15:54) viewing of the video. Um it basically is
(15:56) recording the video for them and then
(15:59) once the recording is ended it’s
(16:00) processed on save my plays end and then
(16:03) that recording is sent to the player. So
(16:05) there’s not any sort of live stream that
(16:08) the player can see of the recording
(16:09) while it’s happening.
(16:12) Awesome. All right.
(16:15) Um cool. What? Let’s Let’s keep moving.
(16:18) Some of these questions I will respond
(16:20) to you. Um, some of them are going to be
(16:22) good questions like costs for cameras
(16:24) and things like that. You’re going to
(16:25) want to get that information from the
(16:27) Safe My Play representatives. They can
(16:29) give you information on all of those
(16:31) costs. But Josh, let’s keep moving and
(16:32) I’ll try and get through some of these
(16:34) as you’re talking about the next
(16:35) section. Okay. Awesome. Yeah. So, the
(16:38) next integration that I have to go over
(16:41) is with Poor My Bev. And Pormy Bev is a
(16:44) company that installs self-pour tap
(16:47) walls and also has tap stations um that
(16:51) you can offer beverages at at your
(16:53) facility. Um they they have a range of
(16:56) products that you can choose from. So
(16:58) some places have an entire wall set up
(17:00) in their facility. They also have some
(17:03) mobile tap stations with only two or
(17:05) four taps on them. Um, so there’s a lot
(17:08) of different options there. If you are
(17:09) looking to maybe dip your toes into food
(17:12) and beverage and you just want to offer
(17:14) a few beverages first and see how it
(17:16) goes, um, this is a great option for
(17:18) that. With Pormy Bev, it’s not specific
(17:21) to beer. You can do beer, wine, you can
(17:25) do non-alcoholic beverages like soda,
(17:28) uh, cold brew coffee, sparkling water.
(17:31) So, there’s a lot of options there. It’s
(17:33) not specific to just beer. Um, but with
(17:36) this integration and how the tap
(17:39) stations work is there is a QR reader on
(17:42) the tap station and a player is going to
(17:44) scan their QR code so the system knows
(17:48) you know which player this beverage is
(17:50) going to be associated with and from
(17:52) there the tap station measures the fluid
(17:56) ounces that they are pouring. Um, and
(17:58) then the pricing of that, you know, is
(18:00) set up on poor mybe side, but then the
(18:02) fee will just be pushed over to the
(18:04) players account in court reserve. So on
(18:08) this row here, um, again, this is also
(18:10) only available for the modern dashboard,
(18:13) but from the players perspective, we are
(18:15) just going to have this scan to pour
(18:17) option where they’re going to be able to
(18:19) see their QR code. Um, and then they’re
(18:21) going to have this pay tab button if
(18:23) they have any unpaid beverages on their
(18:26) account. So, they’ll also have this way
(18:28) to just easily pay for their tab at the
(18:30) end of the day directly through the
(18:32) court reserve app. I know there’s going
(18:35) to be some questions around age
(18:37) verification and things like that. So, I
(18:40) am definitely going to touch on that in
(18:42) my next few slides. Um, but here you can
(18:45) see on this scan to pour page, we have
(18:48) this little warning here that says you
(18:50) are not authorized to pour alcoholic
(18:52) beverages. Please see a staff member for
(18:55) more information. So, um, in two more
(18:58) slides, I’m going to show you how we can
(19:00) set up age verification on each player’s
(19:03) account when you are using this
(19:05) integration. Um, but with this
(19:08) integration, you are going to be setting
(19:11) up your inventory and your beverage
(19:13) prices on the Poor My Bev side. So once
(19:16) you enable this integration, there’s
(19:18) really going to be two main things that
(19:20) you will need to set up in court reserve
(19:22) when you are using the integration. The
(19:25) first option that you’ll sort of need to
(19:28) decide here is the visibility of your
(19:30) poor mybe row. This I would say heavily
(19:33) depends on what you are offering in the
(19:36) tap stations. So, if you are offering
(19:39) non-alcoholic beverages or maybe a mix
(19:42) of alcoholic and non-alcoholic
(19:44) beverages, we can show this road to all
(19:47) players because we also are going to
(19:50) have age verification that needs to be
(19:52) set up individually on the players
(19:54) account. So, if we’re showing this to
(19:56) all players, it does not mean that a
(19:58) 18-year-old can just go up to the tap
(20:00) station and pour themselves a beer. Um,
(20:03) there of course is still age
(20:04) verification we would need to do on that
(20:06) specific player’s account in order to
(20:09) give them access to alcoholic
(20:11) beverages. If you’re only offering
(20:13) alcoholic beverages, we can do it based
(20:16) on the date of birth of the player. So,
(20:18) that is going to require that the player
(20:21) has a date of birth 21 or over on their
(20:25) account. Um, again, there is additional
(20:27) age verification outside of just the
(20:30) date of birth that needs to be set up
(20:31) there. So, a player can’t be 18 and just
(20:35) go into their personal information and
(20:37) say that they’re actually 28. There is
(20:39) still verification that needs to be done
(20:41) on the admin side to give that access to
(20:44) alcoholic
(20:45) beverages. Or we can have it set up so
(20:48) that only players under specific
(20:50) membership types are able to see this
(20:52) poor bev option on their mobile app.
(20:56) The second thing that we would need to
(20:58) set up here is the age verification type
(21:01) that we want to have at our
(21:04) organization. This I would say is really
(21:07) going to depend on the age demographic
(21:09) that you have at your facility. So this
(21:12) is probably going to make a little bit
(21:14) more sense once we move on to the next
(21:16) slide, but we do have a daily
(21:18) verification option and we do have a
(21:21) one-time verification option. So, let me
(21:24) jump over to the next slide and kind of
(21:26) go over how these two age verification
(21:29) types
(21:30) differ. When we are using the Poor My
(21:33) Bev integration, we are going to have
(21:35) some additional settings that are under
(21:36) the details tab on a player’s account.
(21:39) The first new setting we’re going to
(21:41) have is below their date of birth, and
(21:43) that is going to be the age verification
(21:46) for alcoholic beverages checkbox.
(21:49) If we are using daily verification and
(21:52) we check this setting for today, this is
(21:56) going to apply until midnight. But then
(21:58) at midnight, this setting is going to
(22:00) reset to an unchecked state. So that
(22:03) means if this player comes into the
(22:05) facility tomorrow, they still need to go
(22:08) to a staff member and that staff member
(22:10) still needs to verify this player’s age
(22:13) if they, you know, want to pour a beer
(22:16) tomorrow.
(22:17) But if we do a one-time verification, we
(22:20) would only need to enable this setting
(22:22) one time and it’s not going to reset at
(22:25) midnight. So, one of the pieces of
(22:28) feedback that we got from our beta
(22:30) customers was for some of these
(22:32) facilities, all of the players are, you
(22:34) know, well over 21 or older and they
(22:37) don’t need them to go to the staff
(22:38) member every single day that they may
(22:40) want to have a drink. So, we have
(22:43) created these two different options
(22:45) here. Again, I really think you should
(22:49) consider, you know, your age demographic
(22:51) when you are deciding if we should be
(22:54) doing a age verification every day or if
(22:56) this is just sort of a one-time
(22:58) verification that we need to set
(23:00) up. We do have two additional settings
(23:04) here on the member details tab. So, the
(23:06) first one is going to be prevent player
(23:09) from pouring alcoholic beverages. So, if
(23:12) you have somebody that’s maybe a little
(23:13) bit too rowdy and we need to cut off
(23:15) their access to alcoholic beverages
(23:18) moving forward, we can check this
(23:20) setting here. And then if there’s any
(23:22) reason that we need to prevent a player
(23:24) from seeing any of the poor My Bev
(23:26) functionality in their mobile app, we
(23:29) can also prevent them from pouring any
(23:31) beverages here.
(23:33) Um, something that I just want to
(23:35) emphasize one more time, this age
(23:37) verification is completely independent
(23:41) from the date of birth setting. So, a
(23:43) player can’t be 18 and just change their
(23:46) date of birth and then be age verified
(23:48) for alcoholic beverages. This is a
(23:51) manual checkbox that needs to be enabled
(23:53) by an admin in order for a player to
(23:56) pour alcoholic
(23:59) beverages. Awesome. any any questions
(24:02) around Poor My Bev, whether that be the
(24:05) setup or age verification. Yeah, we’ve
(24:07) got a couple questions here. Um, I did
(24:09) also want to just mention Ashley just
(24:10) dropped into the chat, thank you so
(24:12) much, Ashley, the interest for for my
(24:13) bev. And then a few minutes ago, I also
(24:15) dropped in the form to learn more about
(24:17) Save My Play as well as the Save MyPlay
(24:19) KB article. So, those links are
(24:21) available for you in the chat. Again,
(24:23) please remember to be posting your
(24:24) questions in Q&A. That helps us monitor
(24:27) them. We’re not always seeing the chat
(24:28) if you guys are chatting us. Um, but
(24:30) yes, I did want to get through some of
(24:32) these questions. One question came in,
(24:34) Josh. Does Poor My Bev cover Canada as
(24:36) well as the US?
(24:39) Um, I would have to double check with
(24:41) our team on that. If I’m remembering
(24:44) correctly, this is for the US only, but
(24:47) I would need to double check. Okay.
(24:50) Yeah, I we can get back to you about
(24:51) that question. Um, because uh we do have
(24:54) your contact information, so we can
(24:56) follow up with you on that. Um, can you
(24:58) have an unlimited option for just soda?
(25:00) Let’s say I have multiple taps and maybe
(25:02) I have one tap that I want to be soda
(25:04) and one that I want to be beer. Is there
(25:06) Does Save My Play have the ability to
(25:08) set that up on or not Save My Play,
(25:10) sorry, Poor My Bev have the ability to
(25:12) set that up on their end? Yeah, so you
(25:15) would be able to offer a mix of, you
(25:17) know, alcoholic and non-alcoholic
(25:19) beverages. Um, in terms of, you know,
(25:22) restrictions of using your QR code, um,
(25:25) all of our sort of restrictions or
(25:27) verifications that are set in place are
(25:29) specifically for alcoholic beverages.
(25:32) So, you know, even if I’m prevented from
(25:34) pouring alcoholic beverages or if my age
(25:36) is not verified, I would still be able
(25:39) to pour any non-alcoholic beverages that
(25:42) are available in the tap station. Does
(25:44) that answer that question or did I
(25:46) misunderstand it? Um, I believe you did
(25:49) because I’m pretty sure that when we met
(25:50) these guys at at at our team meeting,
(25:53) they uh they did tell us that there’s
(25:55) ways to do that from the setup on the
(25:57) inside of the platform itself. Um, can
(26:01) this be set up with the Goab
(26:02) integration? This is a great question
(26:03) since that’s part of the court reserve
(26:05) offering already. How does it work with
(26:07) Gotab? Yes. So, Poor Bev does integrate
(26:10) with Goab. So how we have it set up is
(26:14) if you are already using goab um you
(26:17) would need to integrate poor mybe with
(26:19) goab so that way all of the poor mybe
(26:22) you know information is going through
(26:24) goab into court reserve um so you can’t
(26:28) enable both setting or both integrations
(26:30) at the same time. Um we we recommend
(26:33) that you you take poor myb and integrate
(26:35) that with goab and then use that goab
(26:38) integration with court reserve.
(26:41) Awesome. Um, let’s see. Do we know if
(26:45) the tap stations like this require a
(26:46) liquor license? Um, I can answer that
(26:49) one. Yes. So, you would need to follow
(26:51) your state and local liquor laws. So, I
(26:54) do know that Ashley at Old Coast Pickle
(26:55) Ball, they do have one, but they’re they
(26:57) don’t have a liquor license yet. So,
(26:59) they’re not serving alcohol at it. Um,
(27:01) so if you can use it for other things
(27:03) like soda and stuff, but if you do um
(27:06) need to if you want to serve alcohol,
(27:07) you do have to follow your local
(27:09) guidelines for for any liquor
(27:11) distribution.
(27:13) Um, let’s see. How do we make sure that
(27:16) they can’t use somebody else’s phone to
(27:18) order a drink?
(27:20) Yeah. So, this was actually the main
(27:22) reason why when we first started working
(27:24) on this integration, we had it set up to
(27:26) be a daily ver verification, but then
(27:29) after feedback, we also added this
(27:31) onetime verification. Um, so with the
(27:34) daily verification, you know, that
(27:36) obviously is going to have um a lot more
(27:38) security around someone trying to, you
(27:41) know, game the system and use somebody
(27:43) else’s phone. Um, so that way, you know,
(27:47) when we’re doing a daily verification,
(27:49) um, they can’t just take, you know,
(27:51) their dad’s phone and and and start
(27:53) pouring. You know, the the dad would
(27:54) have had to had their age verified on
(27:57) their account in order for somebody
(27:58) else, you know, to start using that QR
(28:01) code. So, um I would definitely say if
(28:04) if you do have younger people at your
(28:07) facility and you are trying to make sure
(28:09) that they are not, you know, taking
(28:11) advantage of somebody’s QR code, we are
(28:13) using something like a daily
(28:15) verification where there’s a little bit
(28:17) of extra security around this age
(28:19) verification that we are enabling for a
(28:22) player.
(28:24) Awesome. Um and then talk to us about
(28:27) how poor my bev um helps us with
(28:29) installation. Do they come and they do
(28:31) it at our facility or how does that
(28:33) work? Yes, I believe they they do the
(28:36) installation. Um I saw that the question
(28:38) also has something around maintenance.
(28:41) I’m not 100% sure on that. Um but we do
(28:44) also have that that interest form that
(28:47) we sent in the chat. So if you have any
(28:49) questions around their onboarding
(28:51) process, um I would definitely recommend
(28:53) filling out that form and reaching out
(28:55) to them to get those answers.
(28:58) All right. Awesome. And then there was
(29:00) one around the one-time verification.
(29:02) Does it recognize when the person
(29:04) reaches an age of majority? Like if they
(29:07) verify while 20, do they have to
(29:09) reverify when they turn 21 or does the
(29:11) system recognize that they’re allowed
(29:14) based on their birthday?
(29:16) So, it’s not going to automatically
(29:18) verify even with the one-time
(29:21) verification based on the date of birth.
(29:24) um um an admin still needs to go in and
(29:27) at least verify this age, you know, one
(29:29) time in order for a player to be
(29:31) verified. It’s not going to just
(29:33) automatically read the date of birth,
(29:35) see that they’re 21, and verify them. Um
(29:38) and that is to prevent somebody who is
(29:40) underage from just changing their date
(29:42) of birth on their account. With that
(29:45) being said, if a player’s date of birth
(29:47) is under 21 on their account, the age
(29:50) verification would be disabled from the
(29:53) admin side. So, the player must have an
(29:56) age 21 or older to enable the age
(30:00) verification, but the age verification
(30:02) is still something that needs to
(30:04) manually be done by the admin.
(30:08) These two options are really just having
(30:10) us decide does this need to be verified
(30:12) just once or does it need to be verified
(30:14) every single day this player is pouring
(30:16) alcoholic beverages. All right. Um and
(30:21) let’s uh can last the last question I’m
(30:24) going to ask about Poor Mayb and then I
(30:26) think we need to move on because we
(30:27) still have quite a bit to cover here for
(30:29) everybody on the call. Um is can poor my
(30:32) bev set up be set up to only allow if
(30:34) members have a card on file? Yes. Thank
(30:36) you for pointing that out. I don’t have
(30:38) a screenshot of the setup page here, but
(30:40) I believe the first checkbox on the
(30:42) setup page is going to be require
(30:45) payment profile. Um, and you can also
(30:48) prevent somebody with an inactive or
(30:50) suspended membership from using POMB as
(30:53) well, but we do have a checkbox to
(30:55) require payment profile. Awesome. These
(30:57) are all great questions, Josh. I think
(30:58) when you come off presenting, you can
(31:00) maybe go through and answer some of
(31:02) these as typed out for uh some of the
(31:04) remaining ones that we have. But let’s
(31:05) keep moving because I know we still have
(31:06) a lot to cover. Okay, great. Yeah, so um
(31:09) I know I sort of covered this in between
(31:11) Save My Play and Poor My Bev, but
(31:13) something important that I just want to
(31:15) keep note of here is that for both of
(31:17) these integrations, they are only going
(31:20) to be available for the grow scale and
(31:23) enterprise tiers. So, under legacy
(31:26) pricing, these integrations are not
(31:28) available and you will need to upgrade
(31:31) to the new pricing tiers in order to use
(31:33) these integrations. Um, on our add-ons
(31:37) page, we have recently added a way for
(31:40) you to easily upgrade to our new pricing
(31:42) tier. So, um, that way you don’t even
(31:45) have to reach out to our team and have
(31:47) them handle it. So, if you just want to
(31:48) quickly make that change, you can do
(31:50) that now. And these also both are only
(31:53) available on the modern dashboard view
(31:56) of the mobile app. So I just wanted to
(31:58) emphasize those two notes there. Um but
(32:01) let’s keep it moving. So the next thing
(32:04) that I wanted to go over was around
(32:06) packages and a new way to use packages
(32:09) and a new new setting that we added
(32:11) amongst the setup of the package. So, we
(32:14) now have a way for you to auto assign
(32:17) packages to specific memberships at a
(32:20) monthly basis for no additional cost.
(32:22) So, this can be a great way for you to
(32:25) give some additional benefits or perks
(32:28) to specific memberships at your
(32:30) facility. Um, this does work kind of
(32:33) similarly to the discounting feature
(32:36) that we have. The main thing that I will
(32:39) point out here that sort of makes it
(32:41) different is since a package is going to
(32:44) be a payment type, it’s going to go
(32:46) through the payment process as well as
(32:49) the refunding process. So if we are auto
(32:52) assigning packages to specific
(32:54) memberships at a monthly basis, say
(32:57) somebody uses one of their punches, but
(32:59) then they cancelled that
(33:01) reservation, you know, closer than 24
(33:04) hours of the reservation start time.
(33:07) Since this is a package that’s a payment
(33:09) type, you as an admin sort of get to
(33:11) decide if that punch is going to get
(33:14) refunded back to the player or if you
(33:16) have auto refunding set up. Um, you
(33:19) know, it of course will refund it based
(33:21) on the parameters you have set up for
(33:24) your auto refunding. So, I’ll say that’s
(33:26) sort of the main difference here between
(33:28) our discounting feature and the ability
(33:30) to auto assign packages. I have a
(33:33) screenshot here of the setup page for a
(33:36) package after we have enabled set
(33:38) package to be auto assigned. You’re
(33:41) going to see here that we have the price
(33:43) disabled. Um we’re going to have the
(33:45) start date and the expiration date
(33:47) disabled since we are going to have this
(33:49) auto assigning schedule here. And
(33:51) because of that, we cannot sell this
(33:53) specific package on the member portal.
(33:56) But once we enable this package to be
(33:59) auto assigned, really all we’ll need to
(34:01) do here is pick the memberships that we
(34:04) want this package to auto assign to, we
(34:07) need to pick the total amount of punches
(34:09) that are on this package. And then of
(34:11) course on the bottom of the setup page,
(34:13) we need to choose which reservation
(34:15) types, lesson types, and event
(34:17) categories this package can be used on.
(34:22) So there’s a few things here that I want
(34:24) to point out in terms of how auto
(34:27) assigning is going to work on the back
(34:29) end especially when we are enabling it
(34:31) for the first time and then also if we
(34:33) choose to make any changes to our auto
(34:36) assignment configuration after we
(34:38) already have it set up. So once we
(34:40) enable auto assignment for a package for
(34:43) the first time, it’s not going to auto
(34:45) assign these packages immediately after
(34:48) we hit save. It’s also not going to wait
(34:50) until the first of the next month in
(34:53) order for the package to be auto
(34:55) assigned. It is going to auto assign
(34:57) those packages the next morning. So, if
(35:00) you want to get this set up prior to the
(35:03) first of the next month, you know, you
(35:04) can do this right away. If you want to
(35:07) wait to start using this feature until
(35:09) the first of the month, you can get all
(35:11) of these packages set up the day before
(35:14) the first of the next month. So that way
(35:16) you know it sort of is assigning on the
(35:18) first of the month. The second thing I
(35:21) want to point out is the assignment
(35:23) schedule here. So moving forward after
(35:26) we enable this for the first time these
(35:28) auto assign packages are always going to
(35:31) assign on the first of the month and
(35:33) when the next month’s package is being
(35:36) assigned that is going to be when the
(35:38) previous month’s package is going to
(35:40) expire. So, there’s not going to be any
(35:43) rollover punches if the player has not
(35:45) used all of their punches for the month.
(35:48) They’re always only going to have one
(35:50) auto assigned package from this package
(35:52) type on their account.
(35:55) With that being said, um if we also edit
(35:59) the auto assignment after we’ve already
(36:01) set it up, say we add a new membership
(36:04) to the auto assignment
(36:06) configuration, all of those changes are
(36:09) also going to be processed the next
(36:11) morning, similarly to when we enable
(36:13) auto assignment for the first time. But
(36:16) this also applies to if we remove a
(36:18) membership from the auto assignment
(36:20) configuration. So, it’s not going to
(36:22) automatically autoexpire all of these
(36:24) packages right when we hit save. It is
(36:27) going to wait until the next morning.
(36:29) So, that way you have some time to make
(36:32) sure and just confirm that you know the
(36:34) way that you are setting this up or the
(36:37) way that you are making changes are are
(36:39) ready to go and that way none of these
(36:41) actions are
(36:43) immediate. Awesome. Any questions around
(36:45) the auto assignment of packages before I
(36:47) keep moving moving?
(36:50) Let me just check here really quick. I
(36:52) was answering a few of them live.
(36:55) Um there’s a lot of questions around
(36:58) packages to offer free alcohol in court
(37:01) reserve. So that could be, you know, on
(37:04) the idea board for future use of
(37:06) packages is to link that to poor my bev.
(37:08) I liked that one. Um can you use the
(37:13) package feature as a series of clinics?
(37:15) So someone can purchase one or all of a
(37:17) series. So yes, that is a good a good
(37:20) way for use of packages. Um you can set
(37:22) it up by different lesson types or
(37:24) reservation types or registration types.
(37:27) So it is a good way to give somebody
(37:29) like a pack of punches and then when
(37:31) they go to pay for those those items um
(37:34) they can use a punch to deduct it. Um
(37:38) let’s see. That’s all I think I’m seeing
(37:40) at the moment. Um so yeah, let’s let’s
(37:43) keep plugging along. Awesome. All right.
(37:46) So, the next thing that I have to go
(37:48) over are two improvements that we have
(37:51) made to the purchase membership flow on
(37:54) the member portal. Um, both of these
(37:57) things were sort of brought up to us in
(37:59) support over the last few months and we
(38:01) just wanted to make sure we got them
(38:03) addressed. So, the first one has to do
(38:05) with using account credit when you are
(38:07) purchasing a membership. Um, an issue
(38:10) that players were running into was they
(38:12) were not seeing the ability to use this
(38:14) account credit. So we have since added
(38:16) this to the review and finalize page. So
(38:20) when they are filling in or selecting
(38:22) their payment method for a membership,
(38:25) they are now going to see if they have
(38:27) account credit available and they will
(38:29) be able to decide if they want to use
(38:32) that account
(38:33) credit. The second improvement that we
(38:36) have made is specifically around
(38:38) pro-rated memberships. Um, so players
(38:41) were running into an issue where there
(38:43) wasn’t really any clear communication
(38:45) here that the membership they were
(38:47) purchasing was prrated. Um, so we have
(38:51) added a few new things to the review and
(38:54) finalize page just to better communicate
(38:56) this. We have added a little info notice
(38:59) below the membership name saying that
(39:01) the membership is prrated based on their
(39:04) start date. They are also going to see
(39:06) the prrated amount under the pricing
(39:09) options dropdown. So they can see the
(39:11) full billing cycle price versus what
(39:14) they are paying today. And we also do
(39:16) have a section here that is showing
(39:18) their pr-rated amount as well as the
(39:21) pr-rated billing cycle that they are
(39:23) paying for today versus what their next
(39:26) billing cycle and billing amount is
(39:28) going to look like, you know, once they
(39:29) aren’t in this prrated billing cycle.
(39:34) And then the last thing that I have to
(39:36) go over today is specifically going to
(39:38) be for any organizations that are
(39:40) integrated with Stripe as their payment
(39:43) provider. Um, we do have a new way that
(39:46) you can integrate with Stripe and
(39:49) yesterday we have released the way for
(39:51) you to migrate into this new process to
(39:54) all customers using Stripe. So, I have
(39:57) some some points here on why you should
(39:59) switch, but let me go over and just show
(40:01) you how you can migrate today, and then
(40:03) I’ll go back to those points. So, when
(40:06) you go to the integrated payments page,
(40:08) if you are using Stripe as a payment
(40:10) provider, um you know that previously
(40:13) you had to fill in a publishable and a
(40:15) secret key that you were getting from
(40:17) your Stripe portal. With this new
(40:20) process, we’re going to have this get
(40:21) started with Stripe button. And that
(40:23) button is going to take you directly to
(40:25) a Stripe landing page. On that landing
(40:28) page, you will just need to log in using
(40:31) the username and the password for the
(40:33) Stripe account that’s associated with
(40:35) these keys here. And that will be all
(40:37) you need to do. And then after that, you
(40:39) will be fully migrated to our new Stripe
(40:42) Connect process.
(40:44) If you want to know why you should make
(40:46) the migration today, I think the top
(40:49) reason up here will be enough for
(40:51) everybody. But there’s no more usage fee
(40:53) if you are migrating to Stripe Connect.
(40:56) So that 2% usage fee that you are paying
(40:59) for now will no longer be part of your
(41:02) subscription pricing. Um and that does
(41:05) go away immediately after you migrate.
(41:08) Two, the migration process is very easy.
(41:11) Um, for the beta customers that we had
(41:14) going through this process, as long as
(41:16) you know your login credentials, this
(41:18) can take less than two minutes. Um, and
(41:21) three, there is going to be some added
(41:23) security here because you are now
(41:25) integrating directly through a Stripe
(41:28) login page rather than using those API
(41:31) keys. So, um, eventually we will require
(41:35) everybody to migrate. We have no date
(41:38) around that right now, but always better
(41:40) to just be ahead of the curve and of
(41:42) course get rid of that 2% usage fee that
(41:45) you’re paying for right now. Can we get
(41:48) a hallelujah on that? Who doesn’t want
(41:50) to save some money, right?
(41:55) Um to answer the question that came in
(41:56) on the Q&A, is there any reason to not
(41:59) switch to Stripe Connect? No, you should
(42:01) immediately go to Stripe Connect and uh
(42:04) do that as well. So, go ahead and go on
(42:06) on over to if you’re a Stripe customer
(42:08) and do that Stripe Connect integration
(42:10) today.
(42:12) Um, and yeah, let’s keep going. Awesome.
(42:15) Yeah. So, that was actually the last
(42:17) thing that I had to go over. So, I’m
(42:18) going to pass it over to you, Kim. All
(42:21) right, let me stop sharing so you can
(42:23) share your screen.
(42:25) Okay. And I hate that Zoom has like an
(42:28) extra share confirmation button that I
(42:30) have to hit, but can you guys see my
(42:32) screen, Josh? Yes. All right, perfect.
(42:35) So, just to piggyback a little bit on uh
(42:38) what Josh is talking about with Stripe,
(42:40) um we did release in the last release or
(42:43) within the last few months actually. I
(42:45) think it’s been live now for maybe it’s
(42:47) 6 weeks. Um but we do now support an
(42:50) additional Stripe device. This is a
(42:51) newer Stripe device that they have
(42:53) introduced. Um it is the Stripes S700.
(42:56) So, it’s just another option if you are
(42:58) a Stripe customer and you have a
(43:00) terminal that you need to use. Um, this
(43:03) terminal specifically does offer some
(43:05) custom branding options. So, like this
(43:07) splash screen that you see for um, the
(43:10) device is customizable through the
(43:12) Stripe dashboard. Um, this fe this uh,
(43:15) device also offers a longer battery life
(43:17) up to 15 hours um, active use and 140
(43:21) hours on standby. I actually have one
(43:22) sitting on my desk that I think I’ve
(43:24) only had to charge maybe once or twice
(43:26) since I’ve had it on my desk. Uh, so
(43:28) definitely this is a great one to
(43:30) consider. And then it also does accept
(43:33) all of the payment methods um that we
(43:36) use every day. EMV chip, contactless,
(43:39) which is going to be tap payment
(43:41) methods. So you’ve got Apple Play,
(43:43) Google Wallet that are supported with
(43:45) this because those use a tap technology.
(43:48) And then of course magstripes are also
(43:50) supported as well.
(43:52) All right, so this next one, and I’m
(43:54) going to try and get through this one
(43:56) quickly because we still have a lot
(43:57) going on here that we’re going to talk
(43:59) about today. But with this last release,
(44:01) we did release a new feature for events
(44:04) around mass updating things on your
(44:07) events. So, we can now quickly apply
(44:09) changes to multiple events at the same
(44:11) time. Um, this is a really great tool
(44:14) right now just for the membership fields
(44:17) that are on that event setup tab. So we
(44:19) kind of are splitting up this project
(44:21) into different pieces. Um we started
(44:24) with updating things on the event setup
(44:26) tab for your event. So anything on that
(44:28) event setup tab that hits memberships.
(44:31) So you can update um adjust membership
(44:34) rules for multiple events at one time.
(44:36) You can make bulk pricing changes,
(44:38) modify pricing across events for
(44:41) multiple events at the same time. And
(44:43) then you can also this will give you the
(44:45) ability to um you know enable or disable
(44:48) public dis visibility for selected
(44:50) events too. And so I’m going to just try
(44:52) and share my screen with you really
(44:54) quick just to give you an example of
(44:55) some of the power that you can do behind
(44:57) this event. So I’ve kind of set up a
(44:59) scenario here that I think most people
(45:01) are used to seeing. Um, you’ve added a
(45:03) new membership at your facility and now
(45:06) you have to go into every single event
(45:08) that you have created. Make it public,
(45:11) set the pricing, set everything about
(45:13) it. But maybe I’ve copied this from a
(45:16) membership that I had active last year
(45:17) and I just want to make it active. Okay,
(45:20) so how can I do that with mass update
(45:22) events? So in your mass update events is
(45:25) going to live here on the lefth hand
(45:26) side of your screen. This is a tool only
(45:29) available to admins. it is not available
(45:31) to sub admins. We don’t even have a
(45:33) subadmin permission around it right now.
(45:35) Um, but you’re going to go down to your
(45:36) events list or whatever you’ve renamed
(45:38) your events. Um, and then other actions
(45:40) and mass update. And that’s going to
(45:42) bring you to this screen. So, right now,
(45:44) so you’ll have all your filters for
(45:46) events. You do have to enter at least a
(45:48) start date or an end date. One of these
(45:50) fields is required. Um, and then there’s
(45:52) a whole slew of things that you can
(45:54) filter here on. So, category, event
(45:56) sessions, specific events, instructors,
(45:59) tags, things like that. Um, and now we
(46:02) have an action type. So, again, the only
(46:03) action type right now is updating
(46:06) membership fields. Again, this is going
(46:07) to hit everything on this event setup
(46:10) tab. So, we kind of have a couple ways
(46:13) that you can do this. And I recommend
(46:15) playing with this with a couple of test
(46:16) events maybe you before you go and do it
(46:18) for real. But for this scenario that I
(46:20) mentioned, you know, I just want to copy
(46:22) it from a membership that I already have
(46:24) existing. I’m not changing any pricing.
(46:27) I just want to update the membership,
(46:29) make it public and active quickly for
(46:31) all of my events. Okay. So, how would I
(46:34) do that? So, you would come in here to
(46:35) fields to be updated, copy from a
(46:38) current membership rules. So, I’m going
(46:39) to copy it from this one and I’m going
(46:41) to copy it to this one. Okay. So, those
(46:44) are the two memberships that I had at
(46:46) the top there of my list. And then this
(46:49) is my single success service file. So I
(46:51) could do this um for all of my events at
(46:53) once or I could go in here and pick
(46:55) specific events that I want to do. This
(46:57) is the event specifically that I think
(46:58) I’m looking at here. Um so I’m just
(47:01) going to say it for all of my events.
(47:02) But then once I go and I mass update my
(47:04) events because I’m just going to do all
(47:06) of my fields. I want to just copy this
(47:09) row right here to look like these to I
(47:12) want to copy this membership to look
(47:14) like this membership. So it’s going to
(47:15) go from here to here. So, I would just
(47:17) hit mass update. It’s going to confirm
(47:19) all of my choices and how many events
(47:21) I’ve
(47:24) selected. And so, my mass updates been
(47:27) complete. I do have this table here that
(47:29) shows me all of my mass updates for the
(47:30) last 30 days. It even shows me the
(47:33) events that I did with this update. And
(47:35) I can also click the event ID to be
(47:38) quickly taken to that event. But here,
(47:41) if I go and I now refresh my
(47:45) screen, you’ll see that the price has
(47:47) now been input based on that gold family
(47:50) row that I had listed there. So, it’s
(47:51) just a quick way to go in and update all
(47:55) of those individual items about events.
(47:57) Now, I did give you the use case a few
(47:59) minutes ago about what happens. Oops, I
(48:01) didn’t want to do that. What happens if
(48:03) I go in and um I just want to make, you
(48:06) know, I’ve already set this up across
(48:08) all of my events. I just want to make it
(48:10) public. Maybe I know a lot of clubs will
(48:11) go and they’ll um do their maybe create
(48:14) all their summer camps ahead of time and
(48:16) then release summer camps on one day. So
(48:18) if I wanted to do that, maybe it’s, you
(48:21) know, not public yet or I want to just
(48:22) make everything public or show
(48:24) registrants, you can actually come in
(48:27) here and say for let’s go back to mass
(48:31) update events real quick because I
(48:33) really want to show you how to do this.
(48:34) Um, so I would just need to find those
(48:36) events again from my search table and
(48:39) then I can manually update specific
(48:42) membership types and let’s say I just
(48:44) want to update a specific field, you
(48:46) know, I can pick which fields I want to
(48:49) update and then it’s going to update
(48:51) them for that event. Um, so again, I do
(48:54) recommend playing with this a little bit
(48:55) just so you understand the full
(48:57) functionality here, but let’s take that
(48:58) single success mass
(49:01) update. And so if I go back to this
(49:04) event, it will have that is public
(49:06) checkbox checked off. And so then that
(49:08) would make that event public. Um, so
(49:12) this is a great tool. It’s a it’s a
(49:14) really easy, you know, tool to use. And
(49:16) so we just want, you know, we want you
(49:18) to go in and try it and and and try it
(49:20) out. We are actively developing more
(49:23) action types for different parts of
(49:24) events, too. So just make sure you keep
(49:26) an eye out. We’ll be right now we’re um
(49:29) developing the guest tab because that’s
(49:31) the next tab. The guest setup tab would
(49:32) be the next tab that’s related to
(49:34) memberships. Um so we’ll be we’ll be
(49:36) adding more features here to mass update
(49:38) events in the near future. So just keep
(49:40) an eye out for more there. All right, so
(49:42) let’s go. Josh, does anybody have any
(49:44) questions or I’m happy to go back in in
(49:46) a little bit later and uh type some of
(49:48) those out, too. No questions right now
(49:51) around the um mass mass update events.
(49:55) All right, perfect. Awesome. We’ll just
(49:57) keep going. So, we’ve got a couple more
(49:58) smaller features here that we just
(50:00) wanted to make sure that you’re aware
(50:01) about. And then my next team member Josh
(50:03) is going to come in or other Josh Whis
(50:05) is going to come in and talk about some
(50:06) other stuff. Um, but in your league
(50:09) sessions page right here, you see now
(50:11) that there’s a from date and a to date
(50:13) for all of your league sessions. So,
(50:15) when we released leagues, there was
(50:16) actually no way to kind of archive this
(50:19) page, so to speak. It doesn’t archive
(50:20) them, but now um it’s searching by today
(50:23) as um the from date all the time. So you
(50:26) can go back and find leagues that
(50:28) happened in the past, but it does make
(50:29) your list a little bit shorter now when
(50:31) you’re looking at it. Um, so anytime a
(50:33) league finishes, it’s going to go into
(50:35) the past and you can find it based on
(50:37) having a from date that’s in the past.
(50:39) And we’ve also put leagues info, made it
(50:42) visible on all of your schedulers,
(50:44) calendars, and widgets. Previously, your
(50:46) league information was like this gray
(50:48) box that said unavailable when people
(50:50) were looking at schedulers and
(50:51) calendars, unless it was a very league
(50:53) specific function. um for that tool. And
(50:56) so now we made the league’s information
(50:59) visible in those
(51:01) places. On your transactions list,
(51:03) regarding revenue category, we’ve added
(51:05) a column for revenue category and the
(51:07) transactions list. This is also part of
(51:09) your export. Just gives you a little bit
(51:11) more visibility for those transactions
(51:13) that you see every day. And this was a
(51:16) big one that we released a couple weeks
(51:17) ago. Two character member search.
(51:19) Hallelujah. So admins and players can
(51:22) now search for names of players that
(51:24) only have two character last names. Um
(51:27) so I know we have a lot of players that
(51:30) just maybe have a last name of Lee or
(51:32) something like that. L I um and so this
(51:34) will allow you to find those players now
(51:36) when you’re going through the player
(51:38) search on the admin side and also the
(51:40) member portal. And then on your point of
(51:43) sale receipts, we’ve added the variation
(51:45) name. We didn’t realize this, but we
(51:47) were only showing the item name and not
(51:49) the variation. So, thank you for our
(51:51) customers who pointed that out to us so
(51:53) we could add that information to your
(51:54) receipts. Just give your customers a
(51:56) little bit more information on what they
(51:59) purchased. And admins can now edit a
(52:01) player’s email address if there’s
(52:04) already one existing in another club.
(52:06) So, again, let me say this. Editing
(52:08) players email and if that email is
(52:11) already in use. So used, this was a big
(52:13) problem. If you had a player that was
(52:15) already in your organization and they
(52:17) wanted to switch their email address to
(52:19) one that was at another club, you would
(52:21) get an error message that said email
(52:23) already in use. Um, so we’re actually we
(52:26) did the development. So, under the
(52:27) covers, we’re merging these. Um, so you
(52:29) don’t nothing will look different on
(52:31) your end, but if the player has an email
(52:33) address in another club that’s already
(52:35) in use, you can edit the email address
(52:37) at your club and update that email
(52:39) address so the player can then navigate
(52:41) between clubs more easily. And then for
(52:44) our stringing customer stringing module,
(52:46) for our tennis facilities, we have added
(52:48) a completed jobs report. This completed
(52:51) jobs report is again specific to the
(52:53) stringing module. It can be found in the
(52:56) stringing module on your completed row.
(52:58) There is a button that says completed
(53:00) jobs report. All right, that is all that
(53:03) I had. We have a couple minutes left and
(53:06) I’m going to bring on uh Mr. Whis, Mr.
(53:08) Josh Whis from our product team to talk
(53:10) about our next piece. We are super super
(53:13) excited. Um Josh, do you I’m going to
(53:16) stop sharing my screen and you can go
(53:17) ahead and share yours and take it away.
(53:20) Sounds good. Thank you very much, Kim.
(53:22) So today we have our Swiss integration.
(53:24) I know this has been highly requested. I
(53:27) think our CS team hears this just about
(53:28) every day that they’re looking for a
(53:31) Swish integration. So this is live
(53:33) today, right now. As soon as we’re done
(53:34) on this webinar, you can go on, turn
(53:37) this on, start using it. And the best
(53:39) thing about it is that it’s super simple
(53:40) to use. Um, to get started, it’s just
(53:43) like any other integration where you go
(53:46) all the way down on the settings page to
(53:47) the additional features row, enable it,
(53:51) and then it’ll take you to a setup page
(53:53) where you fill in your API key and your
(53:57) organization’s location coordinates.
(53:59) Both of those things are provided by
(54:02) Swiss. So, if you need help finding
(54:03) those, reach out to them. And then once
(54:06) you’ve got it set up, you’ll see on
(54:08) every single one of your events that has
(54:10) registrance this sync to switch button
(54:12) where the arrow is pointing. And then
(54:15) once you click that sync to switch
(54:16) button, Kim, if I could get the next
(54:18) slide. Oh, sorry. No, you’re good. Once
(54:20) you click sync to switch, there will be
(54:23) a little modal that pops up that shows
(54:24) you um a game format selector. You can
(54:27) select which game you’re going to
(54:29) manage. Right now, we have support for
(54:31) three different game types. rotating
(54:33) partner around Robin, set partner around
(54:35) Robin, and King of the Court. We know
(54:38) Swish has other game modes. Um, we’re
(54:41) looking for feedback on what game modes
(54:43) you guys would like to see. Um, Switch
(54:46) also has leagues and tournaments. Right
(54:47) now, we do not have support for that.
(54:49) This is just individual games that you
(54:51) can sync over. As for set partner round
(54:55) robins, typically those are team- based.
(54:57) So, if you are using the custom field
(54:59) workaround that we recommend right now
(55:01) for
(55:03) um team- based events, there will be a
(55:05) setting that shows
(55:07) for that specific game format where you
(55:11) can take your members responses to that
(55:15) custom field and sync it over to Switch.
(55:18) Once you hit that sync button in the
(55:20) bottom right, it is real time. It will
(55:24) it’ll show you a little progress bar of
(55:26) like it’s spinning up and it’s sending
(55:27) over. Sometimes it can take a second
(55:28) just depending on the traffic on
(55:31) Switch’s side. But as soon as you see
(55:32) that confirm popup, your game will be
(55:35) into Switch. You don’t even have to
(55:36) refresh on Switch’s end. It’ll just pop
(55:38) up right there. You can click on it and
(55:40) start managing it. This is what it’ll
(55:41) look like on this little phone
(55:43) screenshot
(55:44) there. And you’ll see the members names.
(55:48) If it’s a team- based event, it’ll put
(55:50) them in their own teams. And you can if
(55:52) there’s someone that’s not in court
(55:54) reserve, you need to make changes, you
(55:55) can make those changes on Swish’s end
(55:57) and then you can continue managing your
(55:59) game there. If you sync your game a
(56:02) little bit early and people start to
(56:03) show up and you have to change
(56:05) registrance, there is going to be an
(56:06) option to reync so that it can send in
(56:09) all of the new information that will
(56:11) completely reset what you have in Swish.
(56:13) So if you’ve made manual adjustments in
(56:15) Swish and then resync in Court Reserve,
(56:17) it’ll override those adjustments that
(56:19) you’ve made. Just wanted to be clear on
(56:21) that. And then one last thing just for
(56:25) um clarification sake with um Kim if I
(56:28) get the next slide with the other
(56:30) integrations that Josh presented today.
(56:32) This is only going to be available to
(56:35) customers on tiered pricing. So if
(56:37) you’re on legacy pricing, this won’t be
(56:39) available to you. This is available to
(56:41) all four of the tiers. Start, grow,
(56:43) scale, and
(56:44) enterprise. For start and grow, there is
(56:47) a $25 a month fee for scale and
(56:50) enterprise. It is included in your
(56:51) subscription that you uh pay already. If
(56:54) you don’t know whether you’re on legacy
(56:57) or tiered pricing, just go try and
(57:00) enable the add-on. And if you don’t see
(57:02) it, there will be a section there at the
(57:04) top of that page that gives you a clear
(57:06) path to upgrade to new tiered pricing
(57:09) and you can make a decision on what tier
(57:12) um fits best for you. So, that’s it.
(57:14) That’s it on the Switch integration.
(57:16) It’s ready now. So, go turn it on.
(57:18) Awesome. Great. Josh, we are so excited
(57:20) to bring this integration to all of our
(57:22) customers. Um, there was one question
(57:24) that came in about this integration, if
(57:27) you wouldn’t mind sticking around for a
(57:28) second. Um, do we plan to offer more
(57:31) formats in the future? Uh, the one they
(57:33) spe uh mentioned specifically is
(57:35) knockout format.
(57:38) Um, we have no like set plans on what
(57:40) we’re going to add at this moment. We’re
(57:43) just going to look for feedback. What is
(57:45) most highly requested? So, I’ll make a
(57:47) note of that one so that I can start
(57:49) writing it down. Awesome. Um, and then
(57:52) do each of the players need to have the
(57:54) Swish app downloaded or is this just for
(57:57) the court reserve admin?
(57:59) No, this is you’ll just need the one um
(58:02) club Swish account. It’s even if your
(58:05) members do have Swish accounts, it’s
(58:08) just syncing the text that there’s is
(58:09) their name. So, if you wanted to put the
(58:12) person with their actual actual Switch
(58:14) account in the game, you would have to
(58:15) edit that specific person and put them
(58:17) in. Right now, it’s just syncing the
(58:19) text that is their name. So, that means
(58:21) they don’t need to have their own Switch
(58:23) account, but if they want to, you’d have
(58:25) to do that manually on Swish’s end.
(58:27) Awesome. Great. Um, so that’s really it
(58:31) for our webinar today, folks. We’re
(58:33) again so excited to be announcing this
(58:35) uh Swiss integration and then all of the
(58:38) other integrations that we discussed
(58:40) with you today. Today’s recording will
(58:43) be uh available in the next 24 hours on
(58:46) our YouTube channel. So, if I know there
(58:48) were some people that came into chat
(58:50) that said they missed the first 15
(58:52) minutes, they really want to watch it.
(58:53) It will be up on YouTube. Sometimes Josh
(58:55) even gets it up the same day. So, just
(58:57) make sure you’re subscribed to our
(58:58) YouTube channel. Um I don’t see any more
(59:01) questions here. If you want a list of
(59:03) all of the things that we released in uh
(59:06) that previous release, you can check out
(59:07) our release notes here at the top of
(59:09) your admin bar. There’s a megaphone and
(59:12) uh we look forward to look forward we
(59:14) look forward to bringing you guys more
(59:16) great features uh in our next in our
(59:18) next release. So, thank you so much for
(59:21) joining us today everybody. We will see
(59:23) you soon. Wait, there’s one more. Oh,
(59:25) one more. Hold on. Tim said to make sure
(59:28) if we didn’t mention that um as far as
(59:31) Swish goes that you can bring in your
(59:34) duper setup in Swish. Is that right? Did
(59:36) we mention that? Yeah. So, if you are
(59:39) currently using the Duper integration
(59:42) and the member that you’re syncing has
(59:45) their Duper ID synced up with their
(59:48) court reserve account, it will
(59:49) automatically send that that rating and
(59:52) that ID over in Switch when you do that
(59:54) sync. You don’t even have to set it up.
(59:56) huge. It’s big. All right, everybody.
(59:59) Sign up for Catalyst. Sign up for
(60:01) Mastermind. Watch this on the Court
(60:03) Reserve YouTube channel. Thanks for
(60:04) joining us. Bye, everybody. Upgrade die.