January 2025 Release: CourtReserve Launches New Features & Product Updates

(0:00) happy February my friends this is Ashley
(0:03) with court reserve and our amazing
(0:06) product team we are so excited I this is
(0:09) probably the most exciting webinar we’ve
(0:11) done up until this point there are so
(0:14) many things that this product team has
(0:17) worked on for you guys because of you
(0:19) guys so we’re really excited today uh
(0:22) just some uh housekeeping rules this
(0:24) will be recorded and we will throw it up
(0:26) on our YouTube channel um at some point
(0:29) today tomorrow and then if you have
(0:31) questions uh please put those in the Q&A
(0:34) section of the webinar we will answer
(0:36) those questions um but there’s a lot to
(0:38) go over today so the reason that I’m
(0:41) here today is I want you guys to know
(0:44) that catalyst is coming catalyst is
(0:48) Court reserves user conference now why
(0:50) should you consider coming to either
(0:53) Phoenix or Austin Well number one
(0:55) probably where you live in March and
(0:57) April it’s still going to be cold at
(0:59) your house so phix and Texas will be
(1:00) warmer number two you get to come hang
(1:03) out with me Kim Josh a lot of the Court
(1:07) Reserve team we’re going to go through
(1:08) the platform we’re going to help you
(1:10) just energize your platform use more of
(1:13) what’s in court Reserve learn more about
(1:15) what we have put in the platform in the
(1:17) last six months or a year see it’s
(1:19) really hard to do your day-to-day and
(1:21) then take the time at your own desk or
(1:24) while you’re on the court to even take
(1:26) the time to use the new stuff in court
(1:29) Reserve so so we’ve also reduced
(1:31) Catalyst to one day one full day so hop
(1:34) a Jet Plane buy your ticket today we’re
(1:37) going to feed you an amazing lunch it’s
(1:39) at beautiful locations and we’re going
(1:41) to have a great time if you have any
(1:43) questions I know Josh is going to put
(1:45) the links with all the FAQs in uh the
(1:48) chat box so you guys can click now a lot
(1:51) of you are probably on the east coast
(1:53) and you’ll say oh I’ll just wait I’m not
(1:55) sure when we’re going to have an East
(1:57) Coast venue and it definitely won’t be
(1:59) until either late summer or fall so if
(2:02) you’re on the East Coast you can easily
(2:04) get to Phoenix or Austin on an airplane
(2:07) so please sign up if you have any
(2:09) additional questions please let us know
(2:11) and Josh I’m excited let’s get
(2:17) started Al righty hello everybody hope
(2:19) you are doing well today we have a lot
(2:21) of exciting Integrations updates and
(2:25) features that we released back in
(2:26) January so let’s get started here um the
(2:29) first one that I have to go over today
(2:31) is an integration with a new Access
(2:34) Control provider Breo if you aren’t
(2:37) familiar with our Access Control
(2:39) Integrations these are going to be a way
(2:42) for you to restrict access to your
(2:44) facility and only allow players that
(2:47) have a booking or a registration on
(2:49) their account to access your
(2:52) facility with these Integrations you are
(2:54) going to be able to set up access
(2:56) control rules so you know if you need to
(2:59) own only restrict this access During
(3:01) certain hours of the day or certain days
(3:03) of the week you will be able to do so if
(3:07) you are familiar with remote lock there
(3:09) are going to be a few differences with
(3:11) the Breo integration so with remote lock
(3:15) there is a temporary pin code that is
(3:17) created for each reservation or event
(3:20) that is in your organization and Breo is
(3:22) a little bit different because instead
(3:24) of a pin code for each reservation or
(3:27) event there is going to be a six-digit
(3:29) pin pin code for every account in your
(3:32) organization and that PIN code is not
(3:34) going to change unless an admin goes in
(3:36) and manually changes that PIN code so
(3:40) with Breo um you know say I have a
(3:43) reservation on court 3 on Monday at 9:00
(3:46) A.M at 9:00 a on Monday Breo is going to
(3:50) move me to the access control group that
(3:52) is linked to court 3 and it’s going to
(3:54) move me in there so I can gain access to
(3:57) court 3 and then once my reservation is
(3:59) over it will take me out of that access
(4:02) control group so that way I’m not able
(4:04) to use my PIN code at an inappropriate
(4:07) time and I only get that access when I
(4:10) have a booking or I have a registration
(4:12) on my account so if you are familiar
(4:15) with remote lock um there are going to
(4:17) be a few differences if you are using
(4:20) Breo in terms of the setup page for
(4:23) Access Control so when you’re using Breo
(4:26) there is going to be an additional pin
(4:28) code Tab and this this is going to be
(4:30) where you can find the list of all
(4:32) accounts in your organization and also
(4:35) the PIN code that’s associated with that
(4:37) account you’ll also be able to reset
(4:39) players PIN codes from here so if we
(4:42) need to quickly search for a player uh
(4:45) maybe reset their pin code or maybe let
(4:47) them know what their pin code is you’ll
(4:49) be able to do that from the setup page
(4:52) you’ll also be able to do this from the
(4:54) player’s account so when we are under
(4:56) the details tab on a player’s account um
(4:59) you’re going to see this new PIN code
(5:01) section as well as that reset pin code
(5:04) button if you need to reset that
(5:06) player’s pin
(5:07) code so since every player is going to
(5:09) have an individual unique pin code here
(5:12) and it differs from remote lock in that
(5:14) way we have updated a few of the models
(5:18) that you’re going to see on the admin
(5:19) side so that way you can still quickly
(5:21) find all of these PIN codes here so when
(5:25) you are looking at a reservation or an
(5:28) event on a scheduler and you go to the
(5:30) view players or view registrant uh modal
(5:33) here we’re going to have this additional
(5:35) pin code column so that way you can
(5:38) quickly find the PIN codes for all
(5:40) players that are associated with that
(5:42) reservation or that
(5:44) event and with that there are also
(5:47) changes on the member side so that way
(5:49) members can easily find their PIN codes
(5:51) so when a player is on the my bookings
(5:54) page whether that be on desktop or the
(5:56) mobile app they are going to be able to
(5:59) see their pin code under each booking
(6:01) that they have on this page here players
(6:04) are also going to be able to see their
(6:06) pin code for all additional family
(6:08) members in their family so if I have a
(6:11) child that has a reservation or if a
(6:14) wife or husband maybe has a reservation
(6:16) that I’m not associated with I will
(6:18) still be able to see their pin code um
(6:21) and just to clarify there you’ll never
(6:23) be able to see the PIN code for another
(6:26) member that is not in your family so you
(6:28) only see the PIN codes for yourself or
(6:30) your family
(6:31) members if you’d like to learn more
(6:33) information on Breo we do have two
(6:36) articles in our knowledge base the first
(6:39) one is going to be getting started with
(6:41) Breo this article is going to briefly go
(6:44) over breo’s onboarding process it also
(6:47) has the point of contact if you want to
(6:49) get more information from Breo or start
(6:52) that onboarding process um and it also
(6:54) sort of clarifies what you will need to
(6:57) pay on Breo side versus Court Reserve
(6:59) side as well as getting your API key
(7:02) during that Breo onboarding process so
(7:04) after you have those locks set up at
(7:06) your facility you’re immediately ready
(7:08) to go with starting that integration in
(7:11) court
(7:13) Reserve all right uh another integration
(7:16) that we are very excited about yeah Jos
(7:18) sorry um took me a second for my my
(7:21) microphone to kick in there um there
(7:22) were a couple questions that came in
(7:24) about Breo can we um just pause and
(7:26) answer some of those real quick yeah of
(7:28) course all right right so um the first
(7:31) question that came in about Breo is how
(7:33) do you handle security PIN codes can be
(7:35) shared by members
(7:37) correct so it can be and in that case
(7:40) you would probably want to reset the pin
(7:42) code on a player’s account if you see
(7:45) that activity happening at your
(7:47) facility and if Breo is used are there
(7:51) Auto are the auto checked into are they
(7:54) Auto checked into court reserve for
(7:56) their activity do they still have to
(7:57) check in when they come to the club they
(8:00) will still need to check in um whether
(8:02) that be with the kiosk or the admin
(8:04) manually doing that but that is a good
(8:06) piece of feedback um and we have briefly
(8:08) talked about if there is a way to also
(8:11) automatically check in during that
(8:12) process so thank you for pointing that
(8:14) out and I’ll definitely make sure we
(8:16) keep note of that and see if that’s an
(8:18) improvement that we can make um and I
(8:21) see a lot of questions coming into the
(8:22) webinar chat if you guys could post them
(8:24) to the Q&A section um I know it’s a
(8:26) different button click um but that way
(8:28) once the question are answered we can um
(8:31) post the questions live for everyone and
(8:33) then they all get compiled into a list
(8:35) um there’s a couple more questions here
(8:37) is remote lock getting phased out so we
(8:39) see this new Breo opportunity but can we
(8:41) still use remote lock yes yes um we are
(8:44) not getting rid of the remote lock
(8:47) integration this is simply just another
(8:49) provider that organizations will be able
(8:51) to choose from for Access Control
(8:53) integration and there is another
(8:55) question around the types of locks um I
(8:58) guess if they already have
(8:59) um the remote lock integration would
(9:01) they have to purchase new locks if they
(9:03) were going to use
(9:04) Breo um that is something that I would
(9:07) check with Breo on during your
(9:09) onboarding process um and then also uh
(9:12) once you started the Breo onboarding
(9:14) process they will get you in contact
(9:16) with a local lock dealer for you um so
(9:19) that would that would be a question you
(9:20) would want to ask them once you get to
(9:22) that point um they can clarify what
(9:24) locks you would need to use in that
(9:27) case all right and then um one customer
(9:31) said that they emailed Breo and it keeps
(9:32) getting Kickback if you would please
(9:34) reach out to our support team just with
(9:36) your contact information we can
(9:38) definitely send that over to them and
(9:40) ask them to uh please get in touch with
(9:42) you um but yes we can definitely get you
(9:45) get you connected with them um and then
(9:48) another message says we have Breo
(9:50) readers that do not have a keypad users
(9:52) open the door with their phones can this
(9:54) new integration work with our existing
(9:57) keypad so right now we are not
(10:00) integrated with the Breo mobile app um
(10:02) we are aware that that’s another way of
(10:05) giving players access um and it’s
(10:07) another thing that we sort of briefly
(10:09) talked about when we started this
(10:11) integration um for this first phase
(10:13) we’re just integrated with the six-digit
(10:16) PIN code but we’re definitely happy to
(10:19) see you know how many people are
(10:20) interested in using that um and if
(10:22) that’s something that we would want to
(10:24) add to the integration in the future but
(10:26) for right now we’re just using the
(10:28) six-digit PIN code as part of the core
(10:30) Reserve
(10:31) integration all right
(10:35) um Perfect all right well it looks like
(10:38) we have answered the questions that have
(10:40) come in so far about Breo um if you have
(10:43) further questions we can Circle back to
(10:45) these later you guys we’ll also have a
(10:46) Q&A section at the end as well um and so
(10:50) Josh I’m going to let you keep going
(10:52) okay okay perfect sounds good all right
(10:56) um sorry I do see there is one more one
(10:58) more question just came in is the PIN
(11:00) code permanent by member um so the PIN
(11:03) code is going to remain the same on the
(11:06) member’s account so it different from
(11:09) remote lock in the sense where it’s not
(11:10) this temporary pin code that changes
(11:12) with each booking it’s going to be the
(11:14) same six digigit pin code that stays
(11:17) with that member but the admin does have
(11:19) the ability to reset that PIN code for
(11:22) the member if there’s any reason that it
(11:24) needs to be
(11:27) changed okay great
(11:29) um so yeah the next integration that we
(11:32) have that I’m also very excited about is
(11:34) we are now going to give access to our
(11:37) API right now this is going to be
(11:40) available just for the scale and the
(11:42) Enterprise subscription plans um we do
(11:44) hope to make this available for other
(11:47) tiers in the future but right now we’re
(11:49) just sort of getting feedback um seeing
(11:51) if there are any tweaks that we need to
(11:53) make and then hopefully in the future we
(11:55) can make this available for more
(11:57) customers but the API IND integration is
(11:59) going to be a great way for you to
(12:02) further integrate core Reserve features
(12:04) into any external platforms that you
(12:06) have so if you have an external website
(12:09) that players are used to going to um
(12:12) this is going to allow you to integrate
(12:14) more of those Court Reserve features
(12:16) into your website of course we have our
(12:19) widgets and those are still great but
(12:21) with the API integration you know you’re
(12:24) of course going to get a little bit more
(12:25) flexibility and customization in terms
(12:28) of how this information is presented to
(12:31) players on your website um and of course
(12:34) also with the API there’s going to be a
(12:36) lot more functionality than the widgets
(12:38) that we currently have so we do have an
(12:40) article in the knowledge base that goes
(12:42) over this
(12:43) integration in that article there is
(12:46) also a link to the overview article for
(12:48) the API access kind of just going over
(12:51) everything you will have access to um
(12:54) and then once you have enabled this
(12:57) add-on here um there’s also link for you
(12:59) to get that API documentation so all of
(13:03) that information should be there but of
(13:04) course you know if you have any
(13:06) additional questions feel free to reach
(13:08) out to our customer success team or
(13:10) check out that article that we have in
(13:12) our knowledge
(13:15) base all right and then for an update
(13:17) that we have made to the sales summary
(13:20) um we have added a new dropdown here for
(13:23) preset filters so something that we were
(13:26) seeing a lot in support was uh admins
(13:29) needing assistance with configuring this
(13:31) report to get specific information that
(13:33) they are looking for um or they were
(13:36) configuring it in a way where they
(13:38) thought they were getting information
(13:40) but it was slightly incorrect which was
(13:42) giving them incorrect information on the
(13:44) report so we added this preset filters
(13:48) option here so that way you don’t need
(13:50) to take time trying to configure this
(13:52) report correctly and also you know you
(13:55) can be assured that everything is set up
(13:57) exactly how you need it to be to get
(13:59) that
(14:00) information so we identified four
(14:04) options here that we felt were pretty
(14:06) essential based on what we were seeing
(14:08) in support Cash basis at the end of the
(14:10) month individual instructor revenue for
(14:14) last week this is going to prefilter
(14:16) just the first instructor that’s added
(14:18) to your organization but you can of
(14:20) course you know switch that instructor
(14:22) out with a different one if you need to
(14:24) get the revenue from a different
(14:26) instructor um we have revenue generated
(14:29) for last month and membership revenue
(14:31) generated for last month so again this
(14:34) hopefully is going to save a lot of time
(14:37) when you are going through the sales
(14:38) summary trying to get specific
(14:40) information but this can also just be a
(14:43) great stepping stone so maybe you have
(14:46) selected membership revenue generated
(14:49) but then you also just want to see the
(14:51) membership revenue generated for
(14:53) specific membership types you’ll still
(14:55) be able to filter and adjust all of the
(14:58) filters that we have on the sales
(15:00) summary this is just going to
(15:01) pre-configure it for you so that way um
(15:04) you don’t have to spend time making sure
(15:06) you have each filter set up specifically
(15:09) there again these are just four
(15:12) essential ones that we saw in support um
(15:15) we are more than happy to get your
(15:16) feedback so feel free to reach out to
(15:18) the customer success team or go over to
(15:21) our idea board if there are any more
(15:23) filters that you would like to see added
(15:25) here we’re more than happy to take a
(15:27) look and see if that’s something that we
(15:29) would want to add in the
(15:32) future hey Josh um there is a question
(15:35) um about the pret filters um it sounds
(15:39) like that somebody has the blank the
(15:42) blank space selected for preset filters
(15:44) and some areas are pre-loaded is it
(15:47) possible that it’s pulling in
(15:48) information from the last time that they
(15:50) visited that screen or should they reach
(15:52) out to
(15:53) support um I would recommend reaching
(15:55) out to support just to get some more
(15:57) information on what exactly is being
(16:00) pre-loaded there um there is that blank
(16:02) option there so that you know if you
(16:04) select you know individual instructor
(16:07) revenue and then you want to clear
(16:08) everything out um you can always hit
(16:10) that blank option but I I would take a
(16:13) look and send that over to support to
(16:15) see more specifics on that and see why
(16:17) that’s happening yeah if you would like
(16:19) please reach out to support and then we
(16:21) can take all of the information down and
(16:22) we can see me possibly what you’re
(16:24) looking at on your screen as well
(16:27) right okay great um so all right yeah so
(16:31) the last big thing that I have to go
(16:33) over is something that we actually
(16:35) released back in December but it was
(16:37) sort of in between our two big releases
(16:40) so I do want to point it out um we have
(16:43) sort of refreshed and updated the
(16:45) interface to all of the membership pages
(16:47) on the member portal both on desktop and
(16:50) the mobile app um I wanted to point this
(16:53) out because there are a few new things
(16:56) that are being highlighted on the
(16:58) membership card in the membership pages
(17:00) when members are purchasing a
(17:03) membership so two things that I want to
(17:05) point out here um is we have added these
(17:08) new badges to the membership cards so
(17:11) we’re now going to see a badge for
(17:12) whether a membership is an individual or
(17:15) family membership if you are using
(17:17) membership weight listing there’s going
(17:19) to be a full badge and then if there’s
(17:22) also any age restriction on a membership
(17:24) there will be a badge for that as well
(17:27) so now when players are looking for
(17:29) which membership they want to purchase
(17:31) they can quickly look at these badges
(17:33) here to help identify that perfect
(17:36) membership for them and below near the
(17:39) bottom of the membership card you’ll
(17:41) also see that we have some additional
(17:43) benefits that are being highlighted on
(17:45) the membership card if you would like to
(17:48) add any manually you can go to the edit
(17:50) membership page on the admin panel go
(17:53) over to the portal settings tab and then
(17:56) there’s an additional features table
(17:58) that we have there there that has always
(18:00) been there but we’ve wanted we wanted to
(18:02) update the functionality and sort of
(18:03) better highlight those features that are
(18:05) being manually added there so whenever
(18:08) you manually add one of these additional
(18:10) benefits here it’s then going to be
(18:13) added to the membership card down here
(18:16) um something I’ll also point out you’ll
(18:18) see on the bottom we have Reserve up to
(18:20) 7 days or 4 days in advance we do also
(18:23) have some pre-created ones that are
(18:25) based on the booking restrictions for a
(18:28) membership type so if you don’t have any
(18:30) that are manually added here we do also
(18:33) have some pre-created ones that you can
(18:35) take a look at um and that will display
(18:37) with the
(18:39) memberships Josh there is a question
(18:42) that came in is there a way of making it
(18:44) so that our guests and non-members can
(18:46) purchase a membership without having to
(18:48) cancel their membership on the admin
(18:51) side so this would be to cancel their
(18:54) current membership to purchase a new one
(18:57) yes yeah so that’s also going to
(19:00) actually be under portal settings I know
(19:02) the screenshot is a little bit small
(19:03) here um but under portal settings
(19:05) there’s going to be this setting that
(19:07) says don’t allow members to cancel or
(19:09) change membership if that is enabled
(19:12) that’s going to remove the ability to
(19:14) cancel the membership that’s currently
(19:16) on their account but if we uncheck this
(19:20) there’s then going to be a cancel and
(19:21) change membership button that appears on
(19:24) the member portal for the members so um
(19:27) once you have that unchecked
(19:29) players should then be able to change
(19:31) their membership themselves and if you
(19:33) have further questions about that please
(19:34) reach out to our support team they are
(19:36) so so knowledgeable when it comes to all
(19:38) of these portal settings and membership
(19:40) settings as well um so definitely reach
(19:42) out to them um and then uh Josh we have
(19:45) another question is there a way we can
(19:47) change the naming of a group of
(19:49) memberships like we offer um Court
(19:52) Reserve calls at a family membership or
(19:53) individual membership but they refer to
(19:55) them as other things in their in their
(19:57) um naming as is there a way that they
(19:59) can change those right now there is not
(20:02) a way to change that um I have seen that
(20:04) request in the past so that’s definitely
(20:06) something that I can I can pass along to
(20:08) our team and we can discuss further um
(20:11) but for right now there is not a way to
(20:13) sort of rename individual or family for
(20:16) those types of memberships um that’s
(20:19) always going to be what they are labeled
(20:20) in the system right now awesome all
(20:23) right it looks like we are caught up on
(20:25) questions if you want to keep going
(20:26) there’s some additional ones but I think
(20:27) we can hold those until the end when we
(20:29) have our open Q&A okay perfect um so
(20:32) yeah with the changes and the updates to
(20:35) the membership Pages um this also
(20:37) includes the membership details page
(20:40) that’s going to be the screenshot that
(20:41) we see on the left hand side of the
(20:43) screen right now um so again just trying
(20:46) to refresh and update the interface here
(20:49) better categorize all of the information
(20:51) that the member is looking at when they
(20:53) are purchasing a membership so you know
(20:56) if there are multiple pricing options
(20:58) available for a membership uh we have
(21:01) that option or that section on the
(21:03) bottom of the page um and then you’ll
(21:05) also be able to see these additional
(21:07) features that were manually added on the
(21:10) general section and then under the
(21:12) additional benefits this would be any of
(21:15) those additional benefits that are
(21:17) related to your booking restrictions for
(21:20) the specific membership um and we have
(21:23) also updated the payment page when you
(21:26) are paying for a membership as well so
(21:29) here you’ll see you know the information
(21:31) is just better categorized it’s a lot
(21:33) easier to sort of view each section that
(21:36) you are looking at here um and we have
(21:39) gotten some feedback related to players
(21:42) paying with account credit with on the
(21:45) membership page and also just better uh
(21:48) presenting the information for
(21:50) memberships when they are pro-rated so
(21:53) just want to let everybody know that we
(21:55) are working on that and we appreciate
(21:57) the admins that did reach out about that
(22:00) um we should see that additional
(22:02) functionality added into the system in
(22:04) the near future um we are working we are
(22:06) working on that and that is a PRI PRI
(22:08) priority for us to get
(22:11) updated all right and Josh there’s a
(22:13) couple questions that have come in here
(22:15) around the membership updates that we
(22:16) made so once a member joins a new
(22:19) membership does it make them sign the
(22:21) agreement again how does that
(22:23) work so it would depend on if it’s a
(22:26) membership agreement or a general
(22:28) liability waiver um so that may be
(22:31) something you just need to double check
(22:33) in terms of your signing rules if it’s a
(22:36) membership agreement it is going to
(22:38) require the player to resign that when
(22:42) they are purchasing that membership um
(22:44) we don’t have a screenshot of it here
(22:46) but we have also added the membership
(22:49) agreements to the bottom of this page so
(22:51) now signing that membership agreement is
(22:54) sort of going to be a part of this
(22:56) review and finalize process when they’re
(22:58) paying for the membership if it’s a
(23:01) general liability waiver um that’s going
(23:03) to depend on the agreement period that
(23:05) you have set up so that can be one time
(23:08) um with every update to the disclosure
(23:11) every calendar year so that may be
(23:13) something where you just need to double
(23:15) check how the signing rule is set up for
(23:17) the waiver um I would definitely
(23:19) recommend reaching out to support if
(23:21) you’re having any trouble there or if
(23:23) you’re just trying to better understand
(23:25) how you have it set up um they can
(23:27) definitely take a look there and sort of
(23:29) clarify how your waivers and membership
(23:31) Agreements are currently
(23:33) working all right and there is another
(23:35) question here just about member
(23:36) approvals um can non-members be Auto
(23:39) approved and other memberships have the
(23:41) auto approves or I’m sorry and other
(23:43) memberships have to be approved by the
(23:45) Admin um how does the approvals work
(23:48) yeah so right now um approvals is an All
(23:51) or Nothing setting so you can only
(23:53) enable it or disable it for all
(23:56) memberships in your organization I do
(23:58) know that this is something that we are
(24:00) aware of and we are working on right now
(24:03) on the product side so um in the future
(24:06) in the near future you know you’re going
(24:08) to be able to select which memberships
(24:10) need to be manually approved and which
(24:12) ones will be Auto approved um don’t want
(24:15) to give any specific dates there but
(24:17) just know that it is in in progress and
(24:19) we are working on making that
(24:21) update all right um there’s a question
(24:25) that came in towards the end oh can you
(24:27) go back to the portal settings page
(24:29) there is a question on the memberships P
(24:32) so on the membership page changes we
(24:34) mentioned do we use do we use settings
(24:37) to update those features so can you just
(24:39) uh briefly describe again how those
(24:41) features can be
(24:43) updated yeah so if you are editing a
(24:46) membership on the admin side and you go
(24:48) to the portal settings tab anything that
(24:51) you add to the additional features table
(24:54) right here is going to display on this
(24:56) membership card um I believe it will it
(24:59) will list up to five of them and then
(25:01) the remainder of them are going to
(25:03) display on the membership details page
(25:06) over here um but you’ll just need to go
(25:08) to portal settings the tab for portal
(25:10) settings um and then you just need to
(25:12) add the additional feature here once
(25:14) you’ve added that it’s going to display
(25:16) on the bottom of this membership
(25:19) card all right and we’ve come to the end
(25:22) of our QA again um so I’m going to let
(25:25) you keep going okay okay perfect yeah um
(25:28) so those were all of the big things that
(25:30) I wanted to go over today there were a
(25:32) few additional smaller features that we
(25:34) did release that I do want to point out
(25:37) so um now admins will have the ability
(25:41) to revert pre-loaded credit or manual
(25:43) adjustments that are added to a member’s
(25:46) account so previously there was no way
(25:49) to revert this after it has been
(25:51) processed and after that account credit
(25:53) has been added to a member’s account um
(25:57) and the only way to zero out would be to
(25:59) post a miscellaneous fee to get rid of
(26:01) that account credit which of course
(26:03) impacts fin the reporting and things
(26:05) like that so we have since updated it so
(26:08) you can revert pre-loaded credit and
(26:11) manual adjustments um that amount of
(26:14) account credit just needs to actively be
(26:17) available on the member’s account so if
(26:19) we’re reverting $50 of pre-loaded credit
(26:22) that player needs to have at least $50
(26:25) of account credit available on their
(26:27) account in order to successfully process
(26:30) that
(26:31) revert the second thing here is related
(26:34) to membership weight listing so a piece
(26:36) of feedback that we had gotten was when
(26:39) you are looking at the membership
(26:42) counter that’s saying how many
(26:43) memberships are in a specific membership
(26:45) type um or if you are setting a Max
(26:48) Capacity of active memberships allowed
(26:51) in your organization previously it would
(26:53) not include members that have maybe pre-
(26:57) purchased a membership or have that
(26:59) membership type but with a future start
(27:01) date so under memberships on the sidebar
(27:04) if you go to the memberships tab there’s
(27:06) now going to be a check box that you can
(27:08) enable and that will include pre-
(27:11) purchased memberships to any membership
(27:13) weight listing counters once you enable
(27:15) that and save changes you’ll then see
(27:18) any membership that has a future start
(27:20) date included in the counters for
(27:22) membership way
(27:24) listing um and then two new
(27:26) notifications that we have added into
(27:29) the system one of them is related to
(27:31) autoc cancellation so if you do have a
(27:34) membership set up to autoc cancel if
(27:37) it’s pass due for x amount of days there
(27:39) is now a notification option that you
(27:42) can enable both for system users and for
(27:44) players so that way they get notified
(27:47) whenever a membership has been autoc
(27:49) canell that is also the case with manual
(27:52) cancellations as well um so you can
(27:54) enable this for players so that way they
(27:57) get that specific membership or the
(27:59) specific notification when uh they have
(28:02) a membership that’s canceled on their
(28:05) account all right that has everything
(28:07) that I wanted to go over are there any
(28:09) questions before I hand it over to you
(28:11) Kim so Josh since we’re still in the
(28:14) middle here and we’re close to your
(28:16) slides can you jump back to the portal
(28:19) settings page that you were showing for
(28:21) the memberships I think that there is an
(28:23) answer to a question here while the
(28:24) screen is small um can we force the
(28:28) membership to add their payment profile
(28:30) we have different memberships and some
(28:32) may need payment profile and some may
(28:35) not yes so um right now when it comes to
(28:39) the signup form at your organization we
(28:44) can only require payment profile on the
(28:46) sign up form for all memberships or for
(28:49) no memberships but with that being said
(28:52) we can rather than require payment
(28:56) profile on the signup form we can
(28:58) require the payment profile When We are
(29:00) booking Courts online for specific
(29:03) memberships so you know you can say for
(29:07) this specific membership um we want to
(29:10) require them to add a payment profile in
(29:12) order to book any reservations moving
(29:15) forward so I think that would be the
(29:18) best option there um rather than
(29:20) requiring payment profile on the signup
(29:22) form just require those specific
(29:24) memberships to require payment profile
(29:27) when it comes time for them to book
(29:29) their first reservation um and you can
(29:31) also enable that for all events
(29:34) individually as
(29:36) well um and then okay it looks like we
(29:39) had some questions come in just about
(29:41) the autoc cancellation email um Can the
(29:44) autoc cancellation emails um sorry the
(29:47) autoc cancellation notifications be
(29:49) customized um do you want to take that
(29:50) one Josh yeah right now um there’s not a
(29:54) way to customize this notification um
(29:57) some thing that we would like to do this
(30:00) year is add the ability to customize all
(30:03) system notifications um not just Auto
(30:06) cancellation um right now we’re sort of
(30:09) looking through the email builders that
(30:11) we have and making sure that we are
(30:13) picking the best one and the most
(30:15) updated one when it comes time to
(30:18) allowing you to update all of those
(30:19) system notifications just so it’s a easy
(30:22) experience for you um but that is
(30:25) something that we are looking at and
(30:27) something we would hope to do this
(30:29) year all right and I’m just kind of
(30:34) scrolling um through
(30:39) here are we able to update the
(30:41) notification okay we answered that
(30:44) one
(30:45) [Music]
(30:46) um if someone um did you cover question
(30:51) did you cover a question about the
(30:52) payments payment
(30:54) reverting uh that was related to
(30:57) pre-loaded credit um okay so if the
(31:00) question is if someone was given $100
(31:02) credit via refund and then uses 50 it is
(31:04) it now as simple as reverting the
(31:06) remaining of the $50 credit or do we
(31:08) need to rewind the events of the past to
(31:10) revert the whole
(31:12) $100 so you would need to and I know
(31:15) this might get a little bit confusing
(31:17) you would need to revert the refund so
(31:19) that way all of the all of the money
(31:22) from that payment is now available for
(31:25) you to RT so um it wouldn’t impact that
(31:27) that specific case um you would still
(31:29) need to sort of revert the re the
(31:31) partial refund in order to revert the
(31:34) entire initial payment
(31:36) there um there is another question uh
(31:38) should be pretty simple I can take this
(31:40) one so how do you require a payment
(31:42) profile for events um so those required
(31:45) payment profiles for events are going to
(31:47) be within the actual event settings
(31:50) there is a tab at the very bottom where
(31:51) all of your memberships are where you
(31:53) put in your pricing and there is a check
(31:56) box on each membership line to require
(31:58) your payment profile um so you can say
(32:01) you know my visitors they have to have a
(32:04) payment profile while my members they
(32:06) don’t need a payment profile to
(32:09) register
(32:11) um we’ll answer that one at the
(32:16) end we’ll save a couple of these for the
(32:18) end because there’s some general stuff
(32:20) in
(32:22) there is the membership notification
(32:24) cancellation on the member live now
(32:26) today or is it coming it is live today
(32:30) um if you don’t have that going out you
(32:32) might want to check your notification
(32:35) settings under player you go to settings
(32:38) notifications um if you have any
(32:41) questions our live chat support team
(32:43) would be happy to assist you with that
(32:45) as well but if it’s not going out it
(32:46) might just be as simple as making sure
(32:48) that it’s
(32:49) enabled
(32:52) um all
(32:56) right can the payment Prof profile be
(32:58) set even if the event is free I will get
(33:00) to that one here shortly
(33:03) um okay perfect let’s keep going Josh
(33:06) all right that was actually all that I
(33:07) had so uh right on over to you all right
(33:11) I wanted to say really quick I forgot
(33:14) all about Mastermind uh if you’ll scroll
(33:18) back to the very beginning I I saw it
(33:20) once I’d already given it over so if you
(33:22) guys are a pickle ball facility you
(33:24) should at least come to Mastermind one
(33:25) time it is a phenomenal event it is all
(33:28) about how to run a pickleball Club
(33:30) successfully we are always there it’s
(33:32) awesome I know we’ll put the link in I
(33:35) know there’s a lot of you on here that
(33:36) have been to Mastermind and it is um
(33:39) it’s not just a couple of days of
(33:40) learning about how to run a pickleball
(33:41) Club but it’s literally a zoom call
(33:44) every month and a whole new group of
(33:45) pickleball people that you can reach out
(33:47) to and a new friend group that you can
(33:49) ask things to um I also wanted to let
(33:51) you know if you’ll flip back to the
(33:53) Catalyst slide lots of people are like
(33:55) hey are you coming here are you coming
(33:56) here these are the two we currently have
(33:58) for registration Now Phoenix in March
(34:01) Austin and April we are going to be in
(34:04) Seattle June 3D and Rancho Mirage
(34:08) California so the Palm Desert area June
(34:11) 10th those are the only four we have on
(34:13) the books right now so a lot of you are
(34:15) like are you coming to the east coast
(34:17) again nothing on the books right now so
(34:20) if you really want to learn about court
(34:22) Reserve in the next six months Phoenix
(34:24) Austin Seattle or the Desert California
(34:26) are your best options right
(34:29) now
(34:31) awesome all and Josh do you do you want
(34:34) to control for me or do you want to uh
(34:36) switch it over and I will control I can
(34:38) switch it over to you let me
(34:41) shop all right everybody give us just a
(34:43) second while we switch gears on
(34:45) presentations
(34:47) here all right Josh can you see my
(34:49) screen yes I can all right perfect okay
(34:52) here we go so for the second half of our
(34:55) webinar today I’m going to be uh
(34:57) starting with another integration that
(35:00) we released in 2025 with patch retention
(35:04) so patch retention is all around
(35:06) retaining your members automating and
(35:10) emailing customers Based on data synced
(35:12) from Court Reserve so it’s going to look
(35:15) through the API look at when your
(35:17) customers came you know and you can
(35:20) create automated email and text
(35:21) campaigns surrounding the activity that
(35:24) these users had at your Club um you’re
(35:26) going to be able to create personalized
(35:27) customer Journeys based on their
(35:29) interactions and preferences to keep
(35:31) them engaged so I want to send Ashley an
(35:34) email um just uh because it’s her
(35:37) birthday and so you can set up campaigns
(35:40) just around specific things about people
(35:42) and demographics and stuff like that all
(35:45) based on your court Reserve data um it’s
(35:48) been proven to increase customer
(35:49) retention and so Ashley’s did a demo for
(35:53) us um with the patch team last week and
(35:57) so we highly encourage you if you are
(35:59) interested in this integration please
(36:01) please please go to our YouTube channel
(36:03) you can see it up here on our screen
(36:04) youtube.com/ Court Reserve if you go to
(36:07) videos it’s going to be the last video
(36:08) that we posted um it’ll be the second
(36:10) video after today because we will uh
(36:13) upload today’s demo up there um but
(36:15) definitely check that out before
(36:17) scheduling your call with patch um
(36:21) because they go over tons of information
(36:23) in the journeys that you can create for
(36:25) customers um it’s definitely definitely
(36:28) a worthwhile integration to have at your
(36:29) facility Ashley you want to share what
(36:32) old Coast is going to be doing with h
(36:34) patch yeah so we are coming up on a year
(36:37) of having our own pickle ball Club here
(36:39) in St Augustine and we’ve had Patchan
(36:41) for about four months now because we
(36:43) were one of the beta tests of course it
(36:46) what it’s done is it’s allowed us to
(36:48) kind of set it and forget it right so if
(36:51) you’re one of those folks that want to
(36:52) set up emails to go out on a certain day
(36:54) or you want to send an email or a text
(36:57) or something a week after a new player
(36:59) has been to your Club patches your
(37:01) answer um these are the things that we
(37:04) considered building into court Reserve
(37:06) but patch already does such a great job
(37:08) it was an easier and quicker integration
(37:10) for us to do with them and then it
(37:12) allows you to have this quicker as well
(37:15) so highly recommend taking what is it 57
(37:19) minutes and watching that webinar on
(37:21) YouTube and then if you are interested
(37:24) based on what you hear uh he goes
(37:26) through the patch uh team goes through
(37:28) what it does the benefits of it um and
(37:31) then you can set up a demo call
(37:33) specifically for what you’re looking for
(37:35) it’s a great group of guys U they’re
(37:38) small like Court Reserve uh we we really
(37:40) have enjoyed our relationship with them
(37:42) we highly recommend you look into this
(37:44) if you’re wanting to create that
(37:45) personalized customer Journey you know
(37:48) discounts birthday reminders like
(37:50) there’s all kinds of stuff you can do
(37:52) and I would highly recommend it because
(37:53) we’re really um using it at ocp for sure
(37:58) awesome it’s super exciting I know one
(37:59) of the examples that he gave on the
(38:01) customer Journey was just you know after
(38:04) somebody comes to your facility you can
(38:06) create a customer Journey that will send
(38:07) them a text message to even take give
(38:09) you a review on Google and the way that
(38:11) they’ve thought about it and the way
(38:13) that they direct People based on if they
(38:15) have feedback for you or if they have a
(38:17) positive experience they want to share
(38:19) their experience it’s it’s really
(38:21) amazing and so you can really really
(38:22) drive that drive additional Revenue that
(38:24) way with the patch integration
(38:27) all right the next one is an exciting
(38:29) update for our customers in Canada that
(38:31) are using Stripes so um I believe it was
(38:35) fall of um
(38:38) 2023 we released um you know the stripe
(38:41) terminal integration and so we’re
(38:43) continuing on with releasing more
(38:46) information or more things that are
(38:48) compatible with stripe for our customers
(38:49) in Canada and so we have a closed beta
(38:52) option that is available now for our
(38:54) stripe customers that are in Canada and
(38:56) so what we we have offered now to our
(38:58) stripe customers in Canada is
(38:59) pre-authorized debit or p as it’s known
(39:02) in Canada and pre-authorized debit if
(39:05) you were to compare it in the United
(39:06) States it would be an A so it’s a bank
(39:08) transfer um that customers can use
(39:11) within Court Reserve so they don’t have
(39:13) you they don’t always have to rely on
(39:14) credit cards you don’t have to use
(39:16) credit cards um the fees are a lot lower
(39:19) when you’re going with the pad route as
(39:21) they are with a and so you can set up um
(39:24) seamless automations just your recurring
(39:26) payments without that man ual entry you
(39:28) can lower your transaction fees as I
(39:30) mentioned and then it reduces payment
(39:32) failures and delays for clubs as well if
(39:35) you are interested we haven’t fully
(39:37) released this yet it is still in beta we
(39:39) are looking for some customers that will
(39:41) assist us with this closed beta um if
(39:44) you are interested in betaing the stripe
(39:47) pad um payment option please reach out
(39:50) to our live chat s Port team um they
(39:52) have a form that our product owner that
(39:55) is handling that integration they have a
(39:56) form that you’ll need to complete and
(39:58) then um our product owner Scott will get
(40:00) in touch with you um but please reach
(40:03) out we’re super excited to be able to
(40:04) offer addition payment options in
(40:08) Canada all right there’s a quick
(40:10) question on patch that I just wanted to
(40:12) point out really quick um they were
(40:14) wondering if patch is going to be
(40:15) available at every subscription level
(40:18) and if there is any pricing for that
(40:21) integration um we would be happy to
(40:24) answer that through our uh support team
(40:26) I do not have that information in front
(40:28) of me at the moment I do not want to
(40:30) steer anybody wrong there um but
(40:33) definitely reach out to our live chat
(40:34) support team I believe it’s also listed
(40:36) in the article as well there are some
(40:38) tiers that will have it included as an
(40:40) integration there are some tiers that
(40:42) will have to I believe pay extra for um
(40:46) and if we you know I know that there’s
(40:47) been talk about extending availability
(40:49) there to maybe some other tiers as well
(40:50) but they will have information on what
(40:52) is available on that pricing structure I
(40:55) can actually answer that so uh yep patch
(40:58) is available for all customers all tiers
(41:01) at no additional charge on the court
(41:03) Reserve side now patch does have a fee
(41:06) to use patch on the patch side but court
(41:08) reserves not charging for that at this
(41:11) time awesome um any other questions
(41:14) around patch Josh I also see a question
(41:16) around stripe in the P I’d be happy to
(41:19) take that one now as well um does this
(41:22) mean so going back to stripe in the pad
(41:25) does this mean we can also offer debit
(41:27) on the stripe terminal or is pad the
(41:29) only option so I Believe by debit you’re
(41:32) referencing um interact payments and so
(41:34) interact payments right now is something
(41:36) that we are still working on we decided
(41:39) to do um the pad first um I believe we
(41:42) are still going to be looking into and
(41:45) moving forward I believe we’re going to
(41:47) be doing some more work with the intera
(41:50) system just because there’s so many
(41:51) rules and regulations surrounding usage
(41:54) of interact payments and so we have to
(41:55) make some updates in our system in order
(41:57) to be compatible with that integration
(41:59) on interact payments so possibly in the
(42:02) future we will um but pad is the newest
(42:06) update that we are offering for stripe
(42:08) customers that you that are in Canada
(42:10) sorry I do want to make sure people
(42:11) understand that that is for Canadian
(42:14) customers all
(42:16) right anything else Josh yeah there was
(42:20) one question on on patch um it says how
(42:23) do you integrate discounts with patch is
(42:26) that automatic
(42:27) we have a patch integration but no way
(42:29) to integrate discounting or automatic
(42:31) credits at this time yeah we don’t have
(42:34) um I know that that is on the feedback
(42:37) that we have received from patch um and
(42:39) so we’re hoping to do some work around
(42:41) promo codes and things like that this
(42:43) year so that will Poss be a possibility
(42:46) in the future um but right now it’s
(42:48) about setting up those automations and
(42:50) creating those customer
(42:53) Journeys all right okay Josh I’m going
(42:57) to keep going here I see we have some
(42:59) questions that we can also probably take
(43:01) at the end um okay so another small
(43:04) feature and there was a question around
(43:06) this earlier in the webinar so I’ll go
(43:08) ahead and answer this question as well
(43:09) but one of the updates that we made
(43:11) within the last release so when I say
(43:13) the last release in January this
(43:15) actually got released probably in
(43:17) December um so we are you know rolling
(43:19) out some of the Small Things um but if
(43:22) you have events that are free now an
(43:24) admin can require a payment profile so
(43:27) previously the logic did not support
(43:29) this so previously if you put in $0 here
(43:32) on your pricing and then you went to
(43:34) require a payment profile when you saved
(43:36) the page the required payment profile
(43:39) would actually be unchecked so those two
(43:41) P those two pieces were linked together
(43:44) so we decoupled them and so now you can
(43:47) offer that drop in price for free or
(43:49) that um event price for free but still
(43:52) require those users to submit a payment
(43:54) profile when they register to the event
(43:57) um kind of closing that Gap because we
(43:59) know that that um was something that
(44:01) kind of people were getting through the
(44:03) system a little bit with those payment
(44:04) profiles so we’ve closed the Gap there
(44:06) so now you can make an event free and
(44:08) you can also require the payment profile
(44:10) when you save now that setting is going
(44:12) to be saved as well um and for the
(44:15) person that asked earlier in the webinar
(44:17) how can I require upfront payments for
(44:20) my events um that’s going to be here on
(44:22) this slide as you can see right here so
(44:24) um you have a column here called require
(44:27) up front payment so if I wanted to
(44:28) require upfront payment for maybe my
(44:30) free player membership but um I didn’t
(44:34) want to for my gold family membership
(44:35) you know I can just uncheck this box and
(44:38) then these players will just be able to
(44:40) register without requiring upfront
(44:44) payment all right and then just a couple
(44:47) more items here to talk about today
(44:49) before we get to our main Q&A um so
(44:51) another update that we made that was
(44:53) released in the last month was editing a
(44:55) free reservation type on the member
(44:58) portal so if a member was previously
(45:02) editing a free reservation type and then
(45:04) they made it to a reservation type that
(45:06) was paid but you were also requiring
(45:08) upfront payments they were able to
(45:10) change it to a paid reservation type and
(45:13) not have to pay for it um so we’ve kind
(45:15) of reversed that logic as well so now
(45:18) when you’re editing a free reservation
(45:20) type to a paid reservation type on the
(45:23) member portal upfront payment will be
(45:25) required and it will will cancel that
(45:27) reservation if they do not submit the
(45:30) payment in the allotted time um so just
(45:32) that’s a good one to know for your
(45:34) members we did close the loop there
(45:35) there was a lot of support requests for
(45:37) that um so we did make that update as
(45:40) well and then the next update we made
(45:42) was around the discounting features so
(45:45) discounts are those free benefits that
(45:47) you can offer to your members like um
(45:50) free hours per week or free events per
(45:53) week and things like that but one of the
(45:55) things that we did was we made the
(45:57) calculation for that um the number of
(46:00) frees per week based on your
(46:03) organization start day of the week
(46:05) previously I believe it went Sunday
(46:07) through Saturday and so if your start
(46:09) day of the week was Monday things were
(46:11) off a little bit when it came to the
(46:13) calculations and we had a lot of support
(46:15) around that so we made the um weekly
(46:18) discounts just reflect what your
(46:20) organization start day of the week is so
(46:22) if your if your start day of the week is
(46:24) Monday through Sunday now those hourlies
(46:28) per week or those discounts that are
(46:29) based on a weekly Cadence those are
(46:31) going to be offered to your me or those
(46:33) are going to roll um roll back to what
(46:35) their weeklys are on that Monday so it’s
(46:38) a little bit easier for people to keep
(46:39) track of what discounting they still
(46:41) have
(46:42) available and then another one that we
(46:44) did that we were super excited about um
(46:47) just from our uh support team was just
(46:50) being able to copy custom costs so um if
(46:53) you’re not familiar with custom costs
(46:54) custom costs are super powerful they
(46:57) allow you to set different cost
(46:58) customizations for membership types
(47:00) times of day Court types things like
(47:02) that um but one of the things that
(47:05) people would run into is that they would
(47:07) set up a new membership and then they
(47:09) you know maybe didn’t have their custom
(47:10) cost set up and then you know you have
(47:13) to go set up each one individually and
(47:15) all I wanted to do was make it look like
(47:17) membership a and so now if you have an
(47:19) empty column in one of your um
(47:22) membership Types on your custom cost
(47:24) page you can actually there’s a drop
(47:25) down that says um that you can copy it
(47:28) from another membership so you can
(47:29) quickly copy it from another column um
(47:32) and then it’s just a lot simpler for
(47:34) setting up those custom cost if you know
(47:35) that they’re going to be the same across
(47:37) different
(47:38) memberships all right Josh any questions
(47:41) about any of these small But Mighty
(47:44) features that we
(47:45) updated yeah so I’ll go over a few of
(47:48) the ones that were uh from projects that
(47:51) you had covered and then I’ll kind of go
(47:52) back to the top of the list um does the
(47:54) use of patch impact our email or text
(47:58) monthly
(47:59) limits um Ashley feel free to jump in
(48:03) here if you know the answer to this
(48:05) question I believe that the text
(48:06) messaging feature that patch offers goes
(48:09) directly from patch if I’m not mistaken
(48:11) I do know that he covered this in the
(48:13) webinar but I believe that the
(48:15) organization gets a gets a number from
(48:19) patch um from their side of it and then
(48:21) they are yes sent through patch is that
(48:24) how that works yes the text com out a
(48:27) patch and there is a cost to the text um
(48:30) so again once you watch the webinar I
(48:32) would highly recommend scheduling a demo
(48:34) with them and that way you can be up to
(48:36) date on you know exactly what that looks
(48:38) like for your
(48:39) facility awesome thank you for that all
(48:43) right all right and then the next one
(48:45) just based on uh the the features that
(48:48) you had went over um discounting does it
(48:51) need to be set up by membership type or
(48:53) can it be done by for single members
(48:58) Josh do you mind taking that one I
(48:59) believe you’ve worked on the discounting
(49:01) more recently than I did with some of
(49:03) the work that we’ve done in the last
(49:04) year on discounting right yeah so
(49:06) discounting is all going to be set up um
(49:09) and we’re talking about the free
(49:11) benefits feature where you get you know
(49:12) free reservations or free events every
(49:15) day week or month um this is going to be
(49:18) set up by membership type so there’s no
(49:20) way to override this for a specific
(49:22) member and give them more free benefits
(49:25) or less um all of that is going to be
(49:27) done you know by membership type for all
(49:30) members in a specific membership
(49:33) type awesome um the next one just based
(49:37) on the features you went over is there
(49:39) allowed time to pay for a reservation
(49:41) that has changed from free to paid um
(49:44) like has that number been reset or
(49:46) preset or can an admin set that time
(49:49) frame right oh sorry go ahead oh go
(49:52) ahead go ahead I’ll let you pick up I
(49:55) was just gonna say um it’s gonna be a
(49:56) 15-minute time window for for any type
(49:59) of upfront payment that needs to be done
(50:01) so that also applies to the case where
(50:04) you have a free reservation and you edit
(50:05) it so that it now has a fee associated
(50:08) with it yeah so as you can see on my
(50:10) screen I’ve jumped back over here to um
(50:13) Josh’s slide for the hold time on the
(50:14) reservations minimum 15 minutes so this
(50:17) is your um how much time that the player
(50:20) is going to have when they book that
(50:22) paid reservation on the member portal if
(50:24) you are requiring upfront payment on
(50:25) reservation so so um if they switch from
(50:29) free to paid it’s going to go to that
(50:30) 15minute interval and so then they’ll
(50:33) have 15 minutes to pay for that in this
(50:35) instance um that’s what we default set
(50:38) it to but you can you know make that um
(50:41) higher if you would like um but 15
(50:44) minutes is going to be the minimum
(50:46) there all right all right any other
(50:48) questions about these features here Josh
(50:51) let me see if there are any specific
(50:53) ones on the features you went over if
(50:56) not we can just start from the top of
(50:58) the list here all right see okay so now
(51:01) we’re moving into our sorry I’ll just
(51:03) tell people we’re going to move into the
(51:04) Q&A section right now so if there’s
(51:06) something that we didn’t didn’t cover um
(51:08) go ahead and drop it into the QA we do
(51:10) have a list that we will go through here
(51:12) that we see that you guys have been
(51:13) submitting throughout um also I just
(51:16) want to make everybody aware too that
(51:18) everything that we are talking about
(51:19) today is can be found here if you’re
(51:22) logged into the admin site of Court
(51:24) Reserve there is a megaphone and so when
(51:26) we do a new features release um a lot of
(51:29) times there’s going to be a red dot here
(51:32) and so that’ll tell you that there’s
(51:33) something new but if you click on that
(51:34) megaphone up in the top right corner
(51:35) next to your name you’re going to go to
(51:37) our um go to our release notes and so
(51:40) this is where all of the details to
(51:42) everything that we’re that we’re telling
(51:43) you about today is listed with links to
(51:46) articles YouTube videos things like that
(51:48) so definitely be sure to check out the
(51:51) um new release notes that we submitted
(51:53) or that we released um for last month um
(51:57) but Josh you want to start with some uh
(51:59) questions and we can just kind of work
(52:01) through work through what we’ve got here
(52:02) I see there’s quite a few yes so there’s
(52:04) actually two more related to the
(52:06) features that you have and I’ll go back
(52:07) up to the top of the list that I cut you
(52:09) off early you’re all good you’re all
(52:11) good um so the addition of custom or
(52:14) copy custom cost is amazing could you
(52:17) quickly go over where that setting would
(52:19) be in the settings or when you see that
(52:22) ability to copy the C where do I see
(52:24) that so you’re going to go to setting
(52:27) and then you have a cost button um I
(52:30) forget which row color that is but you
(52:32) have a cost row there is a tab when you
(52:35) go enter that cost space and it’s called
(52:38) custom cost so it’s next to your court
(52:40) costs um I’m going to I’ll just navigate
(52:43) there really quick um it won’t take me
(52:45) that long to get there um so when you go
(52:49) over to settings you’re going to go
(52:54) to costs down here under your book
(52:56) settings row it’s the yellow row and
(52:59) then your tab up here for custom court
(53:01) costs and so as you can see here I have
(53:04) um this drop down here for copy and
(53:08) costs zoom in a little bit and so then I
(53:11) will get a modal that pops up that just
(53:13) says which membership do you want to
(53:15) copy these costs from and so you can
(53:17) select any one of your memberships that
(53:18) have costs and it will copy them right
(53:20) into that active window for you um if I
(53:23) wanted to if I thought oh my gosh I
(53:26) picked the wrong one you can actually
(53:28) just as long as this column is empty you
(53:31) can recopy the costs again it will go
(53:33) back to this state um but you do have to
(53:36) delete all of the custom costs that are
(53:38) in
(53:39) here awesome thank you very much
(53:42) absolutely one more relates to the
(53:44) features that you went over and then
(53:45) we’ll go to the top of the list um is
(53:47) there any way to have free items or
(53:50) these discounts or free benefits in an
(53:52) annual form um right now that’s not
(53:54) possible the only frequencies that we
(53:57) have are daily weekly and monthly but we
(54:00) don’t have any type of annual frequency
(54:03) that you can set those up for but we
(54:05) appreciate that feedback and I’ll
(54:07) definitely keep note of that
(54:09) one all right all right so let me just
(54:12) jump back up to the top of the list here
(54:15) um so there’s a question on I believe
(54:18) it’s the the sales summary preset
(54:21) filters so for revenue generated do you
(54:24) need to check if it is fees post or fees
(54:27) paid or is something preset so with
(54:30) actually all of these options here it is
(54:32) going to preset the fee status to paid
(54:36) um or or the option that would be
(54:38) appropriate for that specific option
(54:40) that you are selecting um we we went in
(54:43) and made sure you know every single
(54:45) filter on the sales summary would be set
(54:47) up correctly to get the appropriate
(54:49) information that you are looking for so
(54:52) that all will be covered in the filters
(54:54) that we are presetting
(54:56) all right I see a couple questions in
(54:59) here about leagues um so I know that is
(55:02) a Hot Topic and everybody wants to know
(55:03) when we’re going to be doing more with
(55:05) leagues and releasing more items with
(55:06) leagues um we’re working on it I promise
(55:10) you we have some exciting things in the
(55:11) works for leagues um we’re also working
(55:14) on uh another feature that relates to
(55:17) leagues as well so we’ll have more
(55:18) information on that hopefully this
(55:20) spring for you um but uh partner you
(55:23) know all of the partner type stuff and
(55:25) partner events and partner leagues that
(55:27) is all in our planning um we are
(55:29) planning on working that and addressing
(55:30) all of those features uh but to make
(55:32) them uh you know great features we it
(55:35) takes time and so we have a process that
(55:37) we go through you know when it comes to
(55:39) even just writing requirements and what
(55:41) it looks like the ux piece of it and
(55:43) then there’s thorough testing that goes
(55:45) through on all of it to make sure that
(55:47) it’s that’s great for your your systems
(55:48) and your members so I promise we’re
(55:50) working on it um and we’ll have it to
(55:52) you as soon as we
(55:53) can perfect right o two questions that I
(55:58) see related to packages that I wanted to
(56:00) cover since that’s actually something
(56:02) that I’m working on right now um so one
(56:05) of the questions is related to adding a
(56:08) a package you know sort of header link
(56:10) on the member portal so that way players
(56:12) can easily take a look at all of the
(56:14) packages that are you know available for
(56:16) them to purchase and another one has to
(56:19) do with the limitation where you cannot
(56:21) edit a reservation if it’s been paid for
(56:24) with a package um something that I’m
(56:27) actually working on right now is
(56:29) identifying all of these package
(56:30) limitations and making sure these
(56:32) updates get made um those two I already
(56:35) have on my list so my team and I are
(56:37) going to go through um see which updates
(56:41) would be you know the highest priority
(56:44) um and we’re also planning on
(56:45) interviewing a few customers to go over
(56:48) what updates they would like to see so I
(56:51) have kept note of both of your names
(56:53) just want you both to be aware that we
(56:55) are taking a look look and seeing how we
(56:57) can make these updates to to better the
(56:59) packages
(57:00) feature all right and Josh it looks like
(57:03) we’ve only got about three minutes left
(57:04) I can’t believe how quickly this webinar
(57:06) went
(57:07) by um let’s see can Court Reserve emails
(57:10) be scheduled or would we need to use the
(57:12) patch to schedule campaigns Josh I’m
(57:14) gonna let you answer that
(57:16) question yeah so something that we did
(57:19) not end up releasing this release but we
(57:22) we should see you know either during our
(57:24) next release or prior to that um we are
(57:27) looking to sort of update just all of
(57:29) the functionality around creating emails
(57:32) saving draft emails uh creating and
(57:35) managing email templates um so that is
(57:37) something that you should be able to see
(57:40) in the near future we are really just
(57:42) sort of finalizing that feature there
(57:44) before we start um making that available
(57:47) for some beta customers and things like
(57:49) that but um do know we are sort of
(57:51) working on you know just really adding a
(57:54) lot more functionality to the emails um
(57:57) and what you’re able to do with them the
(57:59) next phase after we have this next
(58:02) release for emails would be more around
(58:04) creating audiences scheduling emails and
(58:06) things like that so um that’s something
(58:09) we’re looking into and and we should see
(58:11) in the
(58:11) future um here’s another one that Josh
(58:14) maybe you can shed some light on our
(58:16) club offers a free guest pass to
(58:18) everyone I’m sorry our club offers a
(58:20) free guest pass everyone every month is
(58:24) there a way to automate this so we don’t
(58:25) have have to manually wipe out one guest
(58:27) fee per month for each
(58:30) month right now um we don’t have a great
(58:34) way to offer that free guest pass um
(58:37) that is something that we are sort of
(58:39) taking a look at and seeing the best way
(58:41) that we can achieve that um do know that
(58:44) that is something that we we know is a
(58:46) priority and that customers want to see
(58:48) and we are sort of taking a look at the
(58:50) best way that that you can achieve that
(58:52) so that’s something that we’re looking
(58:53) into right now okay um I’m going to
(58:56) answer this question here could we make
(58:58) a way to delete all for custom costs in
(59:00) the membership type I don’t want to um
(59:03) but you know they’re redoing their
(59:04) pricing and it took an hour to delete
(59:06) all the costs um we’ll look into it I
(59:09) appreciate the feedback delete all
(59:11) things are just very very dangerous for
(59:14) us um and so you know we try to reduce
(59:17) the amount of eror as much error as we
(59:19) can and so you know we will consider a
(59:22) delete all function um but at this time
(59:24) we do not have a delete all function
(59:26) especially for the custom cost but it is
(59:28) it is a good feedback um and I’m sorry
(59:30) it did take you a little bit long to do
(59:32) the pricing
(59:34) there all right so I did see a question
(59:38) come in about the API as well could we
(59:40) cover that um so we are just about out
(59:43) of time here but I will um what we’ll do
(59:46) if you miss the first part of the
(59:47) webinar if possibly today most likely
(59:51) tomorrow we like to give ourselves 24
(59:53) hours but if you joined the webinar late
(59:55) I do do recommend going back to our
(59:57) YouTube channel and just reviewing the
(59:59) section on the API and things like that
(60:02) um I believe there’s also some great
(60:03) information in the article that we
(60:05) dropped in the chat uh as well so if you
(60:08) would like more information on the API
(60:10) you can reach out to our customer
(60:11) success team um review that article and
(60:13) then come back and review um that the
(60:16) YouTube video for this webinar tomorrow
(60:18) um and we’ll have some some uh
(60:20) information for you there with that um
(60:24) all right so Josh we have a couple a lot
(60:26) of stuff here in the QA section that we
(60:28) didn’t review but um if we did not
(60:30) answer your question we um Josh and I
(60:33) are going to go through them after the
(60:34) webinar is over we’ll shoot you an email
(60:36) because we do have your name and your
(60:38) email address that you used when you
(60:40) signed up um I just want to thank
(60:42) everybody so much for joining today we
(60:44) have so Josh and I and our team are
(60:46) working on so many great things um to
(60:48) bring to you in 2025 um but uh we hope
(60:53) that uh we’ll see you again here in a
(60:55) couple months our next release is going
(60:56) to be in April um the Cadence that we
(60:59) are doing now with our releases is uh
(61:01) quarterly so we’ll do release
(61:03) announcements um quarterly we’re
(61:05) targeting April July October and then
(61:08) January of 2026 um so we’ll have more
(61:11) great things for you there we are going
(61:13) to be releasing small things here and
(61:15) there like some of the Quick Pick items
(61:16) that we talked about a couple slides ago
(61:18) um but a lot of the big stuff is going
(61:20) to be waiting for larger releases all
(61:22) right so again if uh we didn’t cover
(61:24) your Q&A Josh and I are going to go
(61:26) through and uh answer some of those
(61:28) questions we’ll sh you shoot you emails
(61:30) but have a great day everybody thank you
(61:32) so much for joining us thank you
(61:34) everybody everybody