How CourtReserve Club Management Software Supports Multi-Location Facilities

(0:01) Hello everybody. Happy Wednesday and
(0:04) thank you for joining us today. I am Kim
(0:07) from the court reserve product team and
(0:10) I’m here with Josh today also with our
(0:12) court reserve product team and today
(0:14) we’re going to be walking you all
(0:15) through um what is a court reserve
(0:18) enterprise. Um so a lot of exciting
(0:20) stuff here today to share with you. Um
(0:22) before we get started, if um just a
(0:24) couple housekeeping items. If anybody
(0:26) has questions while we are in this
(0:29) webinar, please add them to the Q&A
(0:31) section in your Zoom window. Um we want
(0:33) to make sure that we’re using the Q&A
(0:35) section um after these webinars, we can
(0:38) actually go back and look at all these
(0:39) questions, but excuse me, we can’t see
(0:41) the chats. So, if you guys could please
(0:44) be using the Q&A section um to post any
(0:47) questions that you have as we go along,
(0:49) that would be amazing. Um, but let’s go
(0:52) ahead and jump right in. And um, again,
(0:54) our goal here today is to just open open
(0:56) your eyes a little bit to what Court
(0:57) Reserve Enterprises entail, what they
(0:59) are, and how they work. Um, and then
(1:01) we’ll give you some information on how
(1:03) to upgrade if you are interested.
(1:06) Awesome. Well, I’m going to go ahead and
(1:07) get us started here. Again, uh there’s
(1:09) one thing that we did want to make sure
(1:10) that everybody was aware of, and that is
(1:12) that our last stop of our Catalyst 2025
(1:16) tour is going to be next week in
(1:18) Skilman, New Jersey. Um you’re going to
(1:21) have the opportunity to uh spend a day
(1:24) with our court reserve team um and learn
(1:26) just anything and everything about the
(1:28) platform. Get all of your questions
(1:30) answered. We do one-on- ones in these
(1:31) sessions as well. So, um Josh did drop
(1:34) the link to Catalyst in the notes below
(1:37) or in the chat. Um so you can grab that
(1:40) link and sign up if you’re interested.
(1:41) Um this is going to be probably the
(1:43) largest Catalyst that we’ve had. Um I
(1:45) think there’s only a few spots
(1:46) remaining. So definitely if you’re
(1:48) interested in joining us in New Jersey,
(1:50) uh check that out and purchase your
(1:52) ticket today because today is the last
(1:53) day to buy a ticket to Catalyst in New
(1:57) Jersey.
(1:59) All right. Well, today we are here to
(2:01) talk about enterprises in court reserve.
(2:05) So what is an enterprise? Enterprise. So
(2:08) we court reserve breaks all of our um
(2:11) organization subscriptions up into
(2:13) different tiers or levels and
(2:15) enterprises is going to be our premium
(2:17) tier for customers that have multiple
(2:20) locations and need to manage those
(2:22) multiple locations in one platform. So,
(2:27) our enterprise tier offers um again
(2:30) multilocation management, network
(2:33) memberships. Network memberships allow
(2:35) your members to access multiple
(2:37) locations with only choosing one
(2:40) membership and purchasing one
(2:41) membership. It also offers API access,
(2:44) access to creating a branded mobile app,
(2:46) so you have your own app presence in the
(2:48) app store and a lot more functionality.
(2:51) So, today we’re going to review what
(2:53) some of this functionality looks like.
(2:55) got some slides to present to you.
(2:57) Slides aren’t super exciting. So, after
(2:59) we kind of go through the basics, I’m
(3:00) going to jump into the platform itself
(3:02) and kind of show you what enterprises
(3:05) are all about from an admin perspective.
(3:09) All right. So, why enterprises of court
(3:12) reserves? So, we want to help you adapt
(3:15) to supporting growth from one club to
(3:18) multiple locations. So, within our
(3:20) enterprise model, we’re actually going
(3:22) to assist you in getting to this
(3:25) multilocation
(3:26) um realm. So, you’re going to go from,
(3:29) you know, one or multiple instances of
(3:31) court reserve to still having these
(3:33) locations, but being able to manage them
(3:36) in one space. We’re also going to again
(3:39) walk you through any onboarding through
(3:42) this process as well. So, if you know,
(3:44) we’ll we’ll get you with an AE to get
(3:46) you upgraded to the enterprise tier. And
(3:49) then from there, if you’re adding
(3:50) locations, you’ll still have access to
(3:52) um the onboarding process as well.
(3:57) So having an enterprise also offers your
(4:00) admins streamlined access within the
(4:02) platform. So having an enterprise means
(4:05) that your admins can have access to a
(4:08) single sign on. So that’s this SSO and
(4:10) my first point here. So what is an SSO?
(4:13) The SSO allows your admins to move
(4:16) through through different organizations
(4:18) with their one or with their one court
(4:21) reserve login email address. So, one of
(4:24) the things we hear a lot is that if I’m,
(4:26) you know, in court reserve, I can’t
(4:27) share my email address between locations
(4:30) if I’m an admin in multiple locations.
(4:32) Well, if you have an enterprise in court
(4:34) reserve and it unlocks you the ability
(4:36) to share that email address between the
(4:39) locations in your enterprise. So, as
(4:42) long as your um as long as your system
(4:45) user profile in each of these enterprise
(4:47) locations carries the same email
(4:50) address, your admins or your sub admins
(4:52) are going to be able to navigate between
(4:54) the different locations should they need
(4:57) access to the different locations. So,
(4:59) it’s definitely a great benefit of
(5:00) enterprises to have this SSO so that you
(5:04) can have your admins maybe go between
(5:06) the different clubs if they need to
(5:07) manage members or look at information.
(5:13) And then again with the customized
(5:14) access of the SSO, if you have
(5:17) subadinsmins, you’re able to grant
(5:19) specific permissions to maintain control
(5:22) across the network. So if you only want
(5:24) somebody to have certain permissions in
(5:26) one location, you can do that based on
(5:28) their system user settings in that
(5:30) location versus maybe more access in a
(5:33) different one.
(5:37) All right. So with an enterprise, we’ve
(5:39) introduced a new concept of another role
(5:43) within the system. So
(5:46) we call this role an enterprise manager.
(5:49) So an enterprise manager is going to be
(5:51) somebody that just has access to your
(5:54) enterprise dashboard. And we’ll go over
(5:56) what an enterprise dashboard is in a few
(5:58) minutes, but an enterprise dash an
(6:00) enterprise manager is somebody that we
(6:01) would consider um to have a like a very
(6:04) high level of access with your
(6:06) organization. These people could
(6:07) potentially um will they’ll be able to
(6:11) set up your location template. They get
(6:12) to decide things about your network
(6:14) memberships that are carried across
(6:15) different locations. They get to see
(6:17) enterprise level reporting. So they can
(6:19) see reporting from your different
(6:20) locations. So because there’s sensitive
(6:23) information maybe within your
(6:24) enterprise, you don’t necessarily want
(6:26) every system user or admin to see this
(6:28) information. We definitely recommend
(6:31) keeping the access to the enterprise
(6:33) manager permission at a very high level.
(6:36) It’s only a need to know. It’s only a
(6:38) need to have. Um, so these aren’t people
(6:40) that are going to necessarily,
(6:43) you know, these might not be people that
(6:44) are necessar they’re in your day-to-day
(6:46) at your locations, but also these are
(6:49) the people that you really maybe trust
(6:50) to manage your enterprise or your
(6:52) franchise to make sure that they’re
(6:54) using that access appropriately.
(7:01) All right. So, with having access to
(7:05) enterprises, again, I mentioned this
(7:06) enterprise dashboard. So, within the
(7:09) enterprise dashboard, there’s different
(7:10) things that you can do um as an
(7:13) enterprise manager. One of those things
(7:15) is we allow you the access to have a
(7:17) location template. So, what is a
(7:19) location template? This is how I’m going
(7:21) to be creating more locations. So, if I
(7:24) am a franchise or I’m opening and
(7:26) expanding and scaling and opening up
(7:28) more locations, I can take one of my
(7:31) current instances of one of my locations
(7:33) and I can copy it to be my location
(7:36) template. So, the first organization
(7:38) that you set up, we do recommend making
(7:40) this like your beta. This is the club
(7:43) that you’re going to move forward with.
(7:45) And then when you get ready to open
(7:46) those next locations, you’re going to
(7:48) copy the initial club that you set up,
(7:51) maybe your location A, and then that
(7:54) kind of becomes the template for all of
(7:55) your locations moving forward. Now, once
(7:58) you create that location template, that
(8:00) is your location template. So, you can
(8:02) actually keep up with your location
(8:04) template, make changes to it, so that
(8:06) anytime, you know, as you make business
(8:08) decisions down the road, you can make
(8:10) those business decisions in your
(8:12) location template. And then as you open
(8:14) new locations, those settings are going
(8:16) to be the default for any new locations
(8:18) that you set up. So, it definitely is a
(8:20) timesaver to have access to this
(8:22) location template. Think about all of
(8:24) the settings that maybe you set up in
(8:26) advance um when you were opening your
(8:27) first location. And so, having that
(8:29) location template really gets those
(8:31) basic settings of your court reserve
(8:34) platform set up from the get-go. You
(8:36) don’t have as much information that
(8:37) you’re going to have to be setting up
(8:38) for each individual location.
(8:44) and then having access to the enterprise
(8:46) tier or being on an enterprise tier with
(8:48) court reserve in multiple locations,
(8:50) you’re automatically going to gain
(8:52) access to the court reserve API. Now,
(8:54) what is an API? If you don’t know what
(8:56) an API is, it’s basically how two
(8:58) systems communicate information to each
(9:00) other. So, through our API, you are
(9:02) going to be able to pull information out
(9:04) of your court reserve system and um
(9:07) maybe pull it into different management
(9:08) tools that you have. So it provides a
(9:10) centralized access with an API key.
(9:13) You’re offering a global view of um
(9:15) across all of your locations. So there
(9:17) are endpoints for multiple locations. So
(9:19) you can get that aggregated data for
(9:22) your reporting and oversight. So it
(9:24) definitely is a way to simplify the
(9:26) integration and allows enterprise
(9:28) managers to multiple or to manage
(9:31) multiple facilities under one umbrella
(9:33) by again extracting that data in that
(9:35) information.
(9:39) All right. So one of the really exciting
(9:41) pieces about enterprises and court
(9:43) reserve is our feature that we launched
(9:45) this past spring and summer um called
(9:47) network memberships. So, I mentioned at
(9:50) the beginning, network memberships
(9:52) allows your members to purchase one
(9:54) single membership at one of your
(9:56) locations and then access another
(9:59) location or multiple more locations
(10:02) within your enterprises network. Um,
(10:04) there’s some customizations around
(10:06) network memberships. It can be flexible
(10:08) on who can which locations can sell this
(10:11) membership and if a member purchases
(10:14) this membership, which locations do they
(10:16) have access to. So, one of the amazing
(10:18) benefits of network memberships though
(10:20) is that when your member purchases this
(10:23) membership and they go to another
(10:25) location and they house this membership,
(10:27) they’re automatically going to be
(10:28) granted access into these additional
(10:31) locations. They’re not going to have to
(10:32) go through that sign up process and
(10:34) their information is going to be
(10:36) preloaded into your system when they go
(10:40) through that access process. So within
(10:42) your branded mobile app or within their
(10:44) desktop interface, if they they’re still
(10:46) going to have to go maybe search for
(10:48) another club. We’re not automatically
(10:50) putting them into your database at every
(10:52) single club. But once they request
(10:54) access into these additional clubs, it’s
(10:56) automatically going to create their
(10:58) profile for them based on the
(11:00) information from their origin location.
(11:02) So wherever they set that up first, and
(11:05) then they’re going to be set up in your
(11:07) system. So they’re not going to have to
(11:08) go through that sign up process. they’re
(11:10) not have going to have to enter all of
(11:11) that same information all over again.
(11:14) Excuse me. As long as the information um
(11:16) you know you have the same custom fields
(11:18) and things like that between locations,
(11:20) that information is going to carry into
(11:22) their profile. So, it’s definitely a
(11:24) faster way to get in. I will say that,
(11:27) excuse me, um the only thing we are
(11:30) really not able to carry in right now is
(11:32) payment profile information. Payment
(11:34) profile information is housed at the
(11:37) individual location level. we actually
(11:39) don’t even store that information. It’s
(11:41) stored securely through our payment
(11:42) providers. So, uh the the payment
(11:45) profiles don’t transfer over with a
(11:47) network membership if they go visit
(11:48) another club. Um one of the things we do
(11:51) recommend in this case is um making sure
(11:53) that you have requiring payment profiles
(11:56) set up for your reservations and your
(11:57) events. That way you can catch them as
(11:59) soon as they go to participate in an
(12:01) activity.
(12:05) And again, we will dive into network
(12:07) memberships a little bit here in a few
(12:09) minutes once I show you the dashboard.
(12:12) And here’s the dashboard. I should have
(12:14) had this slide a little bit earlier. Um,
(12:15) so the enterprise dashboard is really a
(12:18) centralized um, management location for
(12:21) all of your enterprise activity. So,
(12:24) we’ve kind of upped the hierarchy a
(12:26) little bit. So, you’ve got your
(12:28) locations. If you could see me, I’m
(12:30) doing some hand gestures. you’ve got
(12:32) locations um that are kind of just all
(12:35) at the same level. And then above that,
(12:37) you have this enterprise dashboard or
(12:39) this enterprise level that really houses
(12:41) all of the master permissions for your
(12:44) locations or for your enterprise. So
(12:47) within the location or within the
(12:49) enterprise dashboard, I can access all
(12:51) of my locations. So if I’m an enterprise
(12:53) manager, I’m going to have access to
(12:55) every single location. Um, I’m also
(12:58) going to have access here to my location
(13:00) template so I can make updates to it.
(13:03) And then I can assign new enterprise
(13:05) users. We’re going to get into
(13:06) enterprise users when I get into the
(13:08) dashboard, but enterprise users are
(13:09) going to be your enter other enterprise
(13:11) managers. So you could allow other
(13:14) people in your organizations to be
(13:15) enterprise managers. But again, we don’t
(13:17) recommend giving this permission to just
(13:19) anybody.
(13:22) And then within your enterprise
(13:23) dashboard, this is where you’re also
(13:24) going to have access to some of those um
(13:27) highlevel enterprise reports. We do have
(13:29) um some reporting available within the
(13:31) enterprise dashboard. So you don’t
(13:33) necessarily need to go into those
(13:35) individual locations to get this data.
(13:38) You could get some of it at a very high
(13:39) level from your enterprise dashboard.
(13:44) All right. And then with enterprises,
(13:46) we’ve also are offering a different type
(13:48) of billing. Um, this is really dependent
(13:51) on the way that you have your franchises
(13:53) or the way that you have your
(13:54) enterprises and business models set up.
(13:56) Um, we have lots of clubs doing doing
(13:59) both models. So, we what everybody’s
(14:01) familiar with is our subscription
(14:03) pricing that is per location. Um, that
(14:05) is what every customer has been familiar
(14:07) with from the get-go with Court Reserve.
(14:09) So, you have your monthly pricing per
(14:11) location. With enterprise billing, you
(14:14) can actually streamline your f
(14:15) streamline your financials and get every
(14:17) single one of those locations paid in
(14:19) one bill. So if you we have some
(14:22) franchises that include a, you know, in
(14:24) their monthly fees for their franchises,
(14:26) they’re including their subscription
(14:27) payment and stuff. So they have an
(14:29) enterprise bill to pay all of their
(14:31) subscriptions for all of their locations
(14:33) at one time. So it’s not, you know, you
(14:36) don’t have different organizations then
(14:37) on different billing cycles and
(14:39) everything. every organization becomes
(14:41) streamlined under one payment and then
(14:43) you don’t have to be reconciling
(14:44) different organization or subscription
(14:47) payments every month. Um or you can
(14:49) leave it at the location level. So again
(14:51) that is also a very common thing we we
(14:54) give each location the responsibility of
(14:56) doing their own subscription payment
(14:58) every month and then it would just come
(14:59) down to what everybody is used to. You
(15:01) have that subscription tab and then it
(15:03) does their billing for them monthly
(15:04) based on whatever payment they have in
(15:06) there. So you have some flexibility
(15:07) there. But within the enterprise
(15:09) dashboard, if you are under enterprise
(15:11) billing, you can give access to your
(15:13) accountant or whoever you need to to
(15:15) access this enterprise dashboard and
(15:17) they can get all that billing
(15:18) information monthly. Um you can update
(15:20) your payment profiles here and see all
(15:22) of your past payments.
(15:26) And then the branded mobile app. This is
(15:28) probably for me the most exciting piece
(15:29) about having an enterprise. Um, yes, you
(15:32) do have access to the branded mobile app
(15:33) if you’re on the scale tier, but once
(15:35) you get to the enterprise tier, it
(15:36) unlocks the ability to be able to use
(15:40) this branded mobile app for all of your
(15:41) locations. So, if you’re on the scale
(15:44) tier and you just have the one location,
(15:47) you don’t have the ability to search for
(15:49) other organizations. Well, with the
(15:51) branded mobile app on enterprises, your
(15:53) users are going to have access to any
(15:56) other location within your enterprise,
(15:58) within that branded mobile app. So
(16:00) definitely a perk of that branded app.
(16:02) Again, it keeps the focus on your
(16:04) location or on your brand. We build that
(16:07) app for you. We are maintaining that app
(16:09) for you. We really just have you provide
(16:11) us with a couple of details and a splash
(16:13) screen. So it’s definitely an easy
(16:16) setup. There is a one-time setup fee for
(16:18) the Brandon Mobile app that is not part
(16:20) of the enterprise subscription pricing.
(16:22) Um but the Brandon Mobile app is
(16:24) definitely something that you can, you
(16:26) know, give to your players. This is our
(16:27) app. This is how you sign up. This is
(16:29) how you participate and they can do it
(16:31) all through the branded app.
(16:36) All right. And then with when you are on
(16:39) enterprises, you know, I hope that
(16:41) you’re adding locations constantly and
(16:43) you’re constantly building your brand.
(16:44) And so with each new location that you
(16:46) come on with, they automatically are
(16:48) going to be getting um access to adding
(16:50) unlimited locations. You’re going to get
(16:52) 90 days free for each location that you
(16:54) add. So you can pre-sell memberships and
(16:56) you can train and you can prepare your
(16:58) staff. So um definitely a perk of having
(17:01) that enterprise tier.
(17:04) All right, so we’re going to shift a
(17:07) little bit and we’re going to go into
(17:10) the dashboard. I don’t see any
(17:11) questions, Josh, so I’m just going to
(17:13) keep going.
(17:15) Um, so one of the exciting pieces that I
(17:18) had mentioned about um, being on an
(17:21) enterprise tier and having multiple
(17:23) locations is that now as an ad or as an
(17:26) enterprise manager, you’re going to have
(17:28) access to the enterprise dashboard.
(17:31) Okay, so how do I get into my enterprise
(17:34) dashboard? Um, well, there’s a couple of
(17:36) ways. So if I am actually Hold on, let
(17:39) me log out really quickly and then I can
(17:41) start this process from the beginning.
(17:43) Um,
(17:45) so when I log into court reserve, if you
(17:47) log in and you are part of a single
(17:50) organization, um, saw all of my lovely
(17:53) loginins that I have for court reserve.
(17:55) Um, you you get to youruler. Well, now
(17:58) once you become an enterprise manager,
(18:01) you’re going to every time you log into
(18:03) court reserve for the first time that
(18:04) day, you’re going to get to your list of
(18:06) locations. And so from here I can decide
(18:09) as an enterprise manager which location
(18:11) I need to jump into and fix today. Which
(18:13) fires am I putting out right now? Um so
(18:16) you have access to all of your locations
(18:18) through this table. You also here’s that
(18:21) um navigation screen or the navigation
(18:23) bar on the left hand side that we saw in
(18:26) one of the screenshots. So you have
(18:27) access to your locations here, your
(18:29) location templates. There’s a quick
(18:31) access into your network memberships
(18:32) here as well. um my enterprise monthly
(18:34) billing, adding more enterprise managers
(18:37) reporting and then we also have an
(18:39) enterprise dashboard level audit log
(18:41) which um doesn’t you know it just kind
(18:43) of tracks you know when you update your
(18:45) billing information if you have
(18:46) enterprise billing um and when you add
(18:49) enterprise users, delete enterprise
(18:50) users, add locations, things like that.
(18:53) So um let’s dive into enterprise users
(18:57) first. I want to make sure that I kind
(18:58) of hone in on what an enterprise user or
(19:01) an enterprise manager is. Um, it’s
(19:04) titled enterprise users right now
(19:06) because, you know, it’s at some point we
(19:09) do we do have the possibility of maybe
(19:11) expanding to different levels of
(19:13) enterprise users. Kind of like we have
(19:15) subadins and organizations. Perhaps in
(19:17) the future we could expand the level of
(19:20) users in um in the enterprise to be
(19:23) maybe enterprise managers and submanager
(19:26) type things. But for right now, any user
(19:28) that you create as an enterprise manager
(19:31) is going to be um or enterprise user is
(19:34) going to be an enterprise manager. So
(19:36) right now we just really have one level
(19:37) of role um when you are creating users.
(19:41) Now giving a user access to be an
(19:44) enterprise manager doesn’t necessarily
(19:47) mean that they’re in your organizations.
(19:50) So, you’re still going to want to make
(19:51) sure, especially if you want to have the
(19:53) SSO, you’re still going to want to make
(19:55) sure that um you have your enterprise
(19:58) manager, maybe at least one system user
(20:01) in another location. Um if they’re not
(20:04) in all of the locations, if I wasn’t in
(20:07) like this location right here, I would
(20:09) have an access button. So they can still
(20:12) get into the locations if they want to,
(20:14) but they should be in at least one
(20:15) location um prior to adding them as an
(20:18) enterprise manager.
(20:21) So then
(20:23) um I also want to point out that
(20:25) enterprise users again, we really want
(20:28) to make sure that you are only giving
(20:30) access to an enterprise user to people
(20:31) that really need access to this level of
(20:34) your organization. This really isn’t for
(20:36) your everyday admin and subadmin. um you
(20:39) know it isn’t really for those uh part
(20:42) maybe might not necessarily for your
(20:44) part-time staff and things like that.
(20:45) These are truly people that are running
(20:47) your business. And so make sure that
(20:48) these are people that you trust to be at
(20:51) this high level within your
(20:53) organizations.
(20:55) And we will go over the difference
(20:57) between system users and enterprise
(20:58) managers again in a few minutes once I
(21:00) get back into my location. But let’s
(21:02) just kind of keep going through all of
(21:04) the different pieces of the enterprise
(21:05) dashboard.
(21:07) So, now we’re going to jump into
(21:08) location templates. Location template is
(21:10) a huge piece to your day-to-day or to
(21:13) your enterprise business if you’re going
(21:15) to be adding locations and if you have
(21:17) franchises. So, as you if now, if I
(21:21) hadn’t had a um my location template set
(21:24) up yet, um I would be able to copy it
(21:27) from any of my existing organizations
(21:29) that are in my enterprise. So, um, even
(21:32) if you’re, you know, two or three
(21:34) organizations in before you set up, um,
(21:37) your enterprise, you can still pick one
(21:39) of those organizations to be your
(21:41) template for the future organizations
(21:43) that you may open down the road. Um,
(21:46) once you get into location template,
(21:48) again, these are just going to be more
(21:49) of your system default settings that are
(21:51) going to be in place when you create new
(21:53) locations. So, you have all general
(21:55) settings here. You have kiosks. You can
(21:57) set different things up to be standard
(21:59) between organizations. You can also set
(22:02) up different um your reservation types,
(22:05) custom fields, booking settings, and
(22:07) everything like that to keep everything
(22:09) standard with all of the new create all
(22:11) of the new locations that you create.
(22:13) So, the idea here is we want to give you
(22:15) as much of your location already set up
(22:18) as possible without you having to go in
(22:21) and set everything up from scratch. Now,
(22:23) there are going to be some things that
(22:24) you’re not able to set up in your
(22:26) location template. One of those things
(22:28) specifically would be um you don’t even
(22:30) see it here. We don’t even show it. Um
(22:32) but your integrated payments. So, your
(22:35) integrated payments aren’t going to be
(22:36) set up at the location template level
(22:38) because those are always very location
(22:40) specific. You’re still going to enter
(22:42) your payment provider’s API keys at the
(22:44) location level. Though, you’re still
(22:46) going to have some setup to do. This
(22:48) isn’t just a one time and go thing. When
(22:50) you create a new location, it’s going to
(22:52) set those standards for you. And then
(22:54) there’s still going to be setup involved
(22:55) when you are creating a new location.
(22:59) But again, the goal here is to
(23:00) standardize your setup so you do get a
(23:03) very similar look and feel between all
(23:05) of your organizations as you create new
(23:07) ones.
(23:10) Okay. So, let’s jump to our memberships
(23:14) next.
(23:16) So with there’s a couple of different
(23:18) ways that you can handle memberships
(23:20) within the location template. So
(23:24) let’s say I am never going to, you know,
(23:26) I I just want to create standard
(23:29) memberships that are always going to be
(23:31) available at my locations once I create
(23:34) new ones. So maybe I’ve got an
(23:36) individual membership, I’ve got a family
(23:38) membership, and I have a free visitor
(23:40) membership. And these are always going
(23:42) to be my standards every time I create a
(23:44) new location. I can create those here.
(23:47) We call them local memberships. Local
(23:50) just means they’re available in that
(23:52) location. They’re not going to be sold
(23:54) elsewhere. So, those are going to be
(23:55) maybe just your standard breadandbut
(23:57) memberships that you know are going to
(23:59) only be housed in these locations, but
(24:01) you can preset those memberships here in
(24:03) your location template. So, you don’t
(24:05) have to go set them up from scratch
(24:07) every single time you create a new
(24:09) location. So, that’s one of the benefits
(24:11) of having memberships in your location
(24:13) template is that you can preset these
(24:15) local memberships and then they’ll
(24:16) populate into your location or into your
(24:18) new locations when they’re created.
(24:21) The second piece of memberships in your
(24:24) in your location template is network
(24:26) memberships. So, network memberships was
(24:30) a very large undertaking within court
(24:32) reserve. It changed a lot of things
(24:34) about how um memberships work in court
(24:37) reserve. So, you know, they were just
(24:39) housed at the local level before and now
(24:41) it opens up a whole network of access.
(24:43) So, we had to make a lot of back-end
(24:45) changes to be able to make network
(24:46) memberships work, but it’s so cool to
(24:49) look at and see it actually happen and
(24:51) members use it between locations.
(24:53) So, when you’re setting up a membership
(24:56) in your network um in your location
(24:59) template, you have a lot of the same
(25:00) tabs that you’re going to see, a lot of
(25:02) the same setup options that you’re used
(25:04) to seeing at your local level. Um, you
(25:07) get you can preset a lot of your
(25:08) reservation rules. You can preset costs,
(25:11) court types, things like that. As long
(25:14) as all of these things match one for one
(25:16) when you um within your actual locations
(25:19) and hopefully everything’s set up based
(25:21) on a template, so everything should be
(25:23) mostly the same between organizations.
(25:26) But as long as you’re you’ve got the
(25:27) same court types mapped, as long as
(25:29) you’ve got the same reservation types
(25:31) mapped, everything all of your pricing
(25:32) can also be set up at the membership
(25:34) level as well. And those are all going
(25:36) to carry into your locations when you
(25:38) send the network membership. And we’ll
(25:40) talk about what happens when you send it
(25:42) um in a couple of minutes. When you’re
(25:45) setting up your network membership, you
(25:46) set up the initial the initial meat of
(25:49) that membership here in the location
(25:51) template, but there is going to be setup
(25:53) involved in each of your individual
(25:55) locations. And I’ll get into more of
(25:56) that in a few minutes. But we always
(25:59) recommend making sure that when you
(26:01) create this membership, it’s not public.
(26:03) That way you don’t inadvertently publish
(26:05) it on the member portal when you
(26:07) actually send it to the locations before
(26:09) you’re actually ready to sell it. So I
(26:11) did want to highlight that very
(26:13) important when you’re setting up a
(26:14) network membership. Just make sure it’s
(26:15) not public so you can make sure it is
(26:17) set up appropriately within your
(26:19) locations.
(26:21) All right. So then we get into the
(26:23) network membership tab. This is where
(26:25) I’m actually going to make my network
(26:27) membership a network membership. So, if
(26:29) I’m coming in here and I haven’t set up
(26:31) this this tab yet, actually, I can’t
(26:33) uncheck it because it’s already active
(26:35) in some of my locations. So, um when you
(26:37) initially come here, this checkbox is
(26:39) unchecked. The screen is pretty blank.
(26:40) Um but once you enable it, you’re going
(26:42) to have the ability to choose which
(26:45) locations can sell this membership.
(26:48) Okay, so I could actually go into my
(26:50) list here and I can say, well, I only
(26:52) want this to be sold at location one and
(26:55) two. I don’t want locations three, four,
(26:57) five, and all of the rest of them to be
(26:59) able to sell this membership. And I’ll
(27:02) go over use case for maybe a combination
(27:04) of some of these settings here um in a
(27:06) couple of minutes, but let me just get
(27:07) through the rest of the settings. So,
(27:08) you can choose who can sell this
(27:10) membership, which locations can sell it.
(27:13) You can say that um these locations
(27:16) selling the membership are allowed to
(27:18) update the membership pricing for their
(27:20) location. So, at the enterprise level,
(27:23) at the network membership setup level,
(27:25) you can decide if your locations are
(27:28) going to be able to um update pricing at
(27:32) the location level. So, you can make
(27:34) this one price, you can make this
(27:36) membership pricing locked in and sent to
(27:39) all of your locations and nobody’s going
(27:40) to be able to update that pricing except
(27:43) for your um enterprise managers. So,
(27:45) that is definitely something to keep in
(27:48) mind when you’re setting up network
(27:49) memberships as if you want people at the
(27:51) local level um in each of your locations
(27:54) to be able to edit the pricing. And that
(27:57) would just control anything on this
(27:59) pricing tab here. Um so, when you
(28:01) actually get into the locations
(28:02) themselves, um a lot of the settings
(28:05) that are going to be on this membership
(28:06) pricing tab or all of them actually
(28:08) would be disabled. So, they could only
(28:10) update them from the enterprise level.
(28:12) And actually, I’m going to uncheck or
(28:14) I’m going to uncheck these so you can
(28:16) see what that looks like on the other
(28:17) side. Okay.
(28:21) So, then we also have another setting
(28:23) here that will allow the locations that
(28:25) sell this membership to update the
(28:27) general settings for their location.
(28:29) That’s this tab right here. So, once you
(28:31) send this membership to all of your
(28:33) locations, can the admins at those
(28:35) locations update this tab? Now, what’s
(28:37) on this tab? This tab has my membership
(28:39) name. It has the description. It has the
(28:41) short description. It has the purchase
(28:43) start date and end date and all of that.
(28:45) So at the enterprise level, you can
(28:47) restrict anything on this page or
(28:50) everything on this page I should say. So
(28:52) those member or those admins at the
(28:54) local level can’t update them. This
(28:55) creates consistency. Very important. Um
(28:58) so you’ll be able to set the
(29:00) description. They can’t change the
(29:01) description. You have the same
(29:03) membership uh purchase start date and
(29:05) end date periods or even the same
(29:07) membership start and end dates across
(29:08) all of your locations. So consistency is
(29:11) key. We want you to be able to lock down
(29:13) those fields so you can control, you
(29:15) know, what’s happening at all of your
(29:16) locations, especially with these very
(29:18) high level memberships.
(29:21) All right, and we’re still zero on the
(29:23) questions, so I’m going to keep going,
(29:25) Josh. Um, but that is really it for the
(29:29) network membership. So now I’ve sent all
(29:31) of my network memberships into my
(29:33) locations. Um, let’s actually jump into
(29:36) a location. I don’t think there was
(29:38) anything that I really wanted to go over
(29:39) again on this enterprise dashboard. Oh,
(29:42) I did want to hit some reporting. So,
(29:45) on the reporting, you can you have
(29:47) access to a couple of different reports.
(29:49) We have club-based activity available on
(29:51) this report. And really, this is going
(29:54) to allow you to look at a particular
(29:56) period of time and run a report. And
(29:58) there’s no activity because this is a
(30:00) test organization. Um, but it’s going to
(30:02) run a report where you can see activity
(30:04) that’s happening at your organizations
(30:06) at a very high level. So, in this period
(30:09) of time, how many reservations did I
(30:10) have? How many active members did I
(30:12) have? How many closures did I put on my
(30:14) courts? I’m in Florida. It rains all the
(30:16) time. We’re probably going to have a
(30:17) closure every day in the summertime, but
(30:19) maybe my club’s up in, you know, in
(30:22) Texas that doesn’t rain there as much,
(30:24) so they’re going to have less closures.
(30:25) Um, event dates. How many event dates
(30:27) did I have scheduled during that time
(30:29) period? How many system users do I have
(30:31) at that location? How many instructors
(30:33) do I have? And how many courts? So you
(30:35) definitely can see at a high level what
(30:36) the activity was at the club during that
(30:38) period of time. And then we also provide
(30:41) you the same type of information on the
(30:42) event summary. So you can go into your
(30:45) organizations um and you can see at a
(30:48) high level for a period in time, you
(30:50) know, what what kinds of activity were
(30:52) happening, what kinds of events were
(30:53) happening, what was my participation
(30:55) like. So you can at a high level without
(30:57) having to deep dive into each individual
(30:59) club and each individual report at each
(31:01) club, you can get that information up
(31:03) front from your enterprise dashboard.
(31:05) And then the same for registrant summary
(31:06) and court utilization. You’re going to
(31:08) have all of those reports here at that
(31:10) high level. So you can report on your
(31:12) different locations without having to
(31:14) navigate into them and search up these
(31:16) reports individually.
(31:19) All right, so now let’s do the fun part.
(31:21) Let is go let us go back into an actual
(31:24) location. We’re going to go over some
(31:25) other stuff in each location like the
(31:28) difference between enterprise users and
(31:29) system users and the SSO. I’ll also show
(31:31) you more of that network membership
(31:33) stuff. Um, so let us go in here. I’m
(31:37) going to click home. So I could have
(31:39) entered um Oops, wrong button.
(31:44) Okay, so I um navigated into one of my
(31:48) organizations. So now let’s talk about
(31:50) the SSL. So I’ve come out of my
(31:53) enterprise dashboard and I’ve come back
(31:55) into my court reserve organizations that
(31:58) we all know and love and that we are in
(32:00) every single day and managing
(32:01) everything. Okay. So if you are in an
(32:03) enterprise as I mentioned before you
(32:05) have access to the SSO. Well, how do I
(32:07) know I have the SSO? The SSO is this
(32:10) drop down up here. So every organization
(32:13) that you are a part of, you’re going to
(32:15) have um in a list here that you as a
(32:18) system user can go into. So, we’re not
(32:21) really talking enterprise manager level
(32:23) anymore. We’re now talking about your
(32:25) system users, your admins and your
(32:26) subadins. Okay. So, how do I make sure
(32:30) my admins and subadins can navigate to
(32:33) all of these different locations if they
(32:35) need to? Okay, they’re going to have to
(32:38) exist at these locations. Okay. So, as
(32:41) long as they carry the same email
(32:43) address between locations, they will be
(32:46) able to navigate to any other location
(32:48) that they are part of. So, again, you
(32:52) might not have a need for this, but it’s
(32:54) definitely very helpful to have maybe
(32:55) managers be able to go back and forth
(32:57) between locations. You could make them a
(32:59) subadmin in one location and an admin in
(33:02) another location. So
(33:05) you definitely have a lot of control
(33:07) over what that person’s access is even
(33:09) if they have a single sign on between
(33:11) the different locations. Again, this is
(33:14) different than your enterprise manager.
(33:16) Enterprise manager is somebody that you
(33:18) only want to have that really highlevel
(33:21) access, but then at the everyday level,
(33:24) you can still keep those normal admin
(33:26) and subadmin permissions and offer them
(33:28) flexibility to be able to navigate
(33:30) between locations if needed. But again,
(33:33) they have to carry the same email
(33:34) address between all of the locations.
(33:37) And then if they’re an enterprise
(33:38) manager, they’ll have access to this
(33:41) extra tab over here on the lefth hand
(33:43) side to navigate back to that enterprise
(33:45) dashboard anytime they need to. But
(33:46) again, enterprise manager is different
(33:48) than the admin subadmin permissions. It
(33:51) just gives them access into this other
(33:53) entry point to view highle information
(33:55) about your enterprise.
(33:58) All right. So, we talked about system
(34:00) users, the difference between enterprise
(34:02) managers and all of that fun stuff.
(34:04) Let’s dive back into network
(34:06) memberships. So, we talked about this
(34:08) all access gold membership when we were
(34:11) in the location template and I kind of
(34:13) gave you a high level of what some of
(34:15) that looks like at the enterprise level.
(34:19) Um, so you’ll notice here I have two
(34:21) memberships. So, this is how network
(34:24) memberships works. So, I have the
(34:27) primary. That’s the one that’s going to
(34:28) be sent to all of my locations. That’s
(34:31) going to be the one that looks like
(34:32) every other membership that I have at my
(34:35) organization that I’m used to. So, it’s
(34:37) just going to carry the same standard
(34:39) the same standard name and all of that.
(34:42) Um, then I have what we call the network
(34:44) component. So, this is the members and
(34:46) I’m sorry, the this primary one. This is
(34:49) going to be the one that is available
(34:50) for purchase at my organization. So,
(34:53) anytime somebody comes to my
(34:54) organization and purchases a network
(34:56) membership, this is going to be the one
(34:58) that they buy. And then they have we
(35:00) have a network component here directly
(35:02) below it. So, again, you send this
(35:04) membership to your locations. If you um
(35:08) if they’re allowed to sell it and access
(35:10) it, they’re going to have both of these,
(35:12) but they could have, you know, one. So,
(35:14) one of them could just have like the
(35:15) network component if it’s only an
(35:16) access. Um, but this is the one where
(35:19) you’re going to set all of your any
(35:21) additional information about this
(35:22) membership that you want to standardize
(35:25) at this club. So, all of your event
(35:26) pricing and everything is going to fall
(35:28) under this one when a membership is sold
(35:30) here. And then the network component,
(35:33) this is the one that we assign to
(35:35) somebody when they purchase it
(35:37) elsewhere. So, if they come to your club
(35:40) and they are visit visiting from a
(35:42) different club that’s not where they
(35:43) purchased their primary, when they come
(35:45) to your club, they’re going to be a
(35:46) they’re going to be assigned this
(35:48) network component membership. So then
(35:50) you can track the difference between
(35:52) who’s purchased at my club and who’s
(35:54) purchased elsewhere. This is also
(35:57) another way that you can add benefits to
(35:59) people who keep who purchased their
(36:00) membership at your location. So, we have
(36:03) some organizations using network
(36:05) memberships who will incentivize their
(36:06) members to play at their locations more
(36:09) by maybe having lower costs or because
(36:12) these are two different memberships, you
(36:14) can say that whoever purchases their
(36:15) membership in my location is going to
(36:18) maybe have seven days in advance to book
(36:20) their courts. Well, somebody who’s on a
(36:22) network component where they purchase
(36:24) this membership elsewhere, maybe they
(36:26) only have 5 days in advance to book
(36:28) their courts or register. So there’s a
(36:30) lot of anything that you can do at the
(36:31) membership level. You can split for the
(36:34) network memberships based on who
(36:35) purchased it here and the network
(36:37) component who purchased it somewhere
(36:39) else. Um and it and it helps you kind of
(36:42) give give more value where you want to
(36:44) give more value. So I highly recommend
(36:46) taking a look at that if you’re
(36:48) interested in doing the network
(36:49) memberships. Again, you don’t have to do
(36:51) network memberships if you have
(36:52) enterprises. if you are going to kind of
(36:54) keep different business models but sell
(36:56) franchises, you know, they can still
(36:58) have those local memberships and you
(36:59) don’t necessarily have to give access.
(37:02) Um, so it’s totally up to you. There is
(37:04) flexibility with that. It’s just another
(37:06) level of membership. One of the things
(37:08) we recommend doing is if you’re an
(37:09) existing club whose members have been,
(37:12) you know, used to the same membership
(37:13) structure that they have already had,
(37:16) um, introduce network memberships as a
(37:18) new level. um you know, it’s a it’s now
(37:20) going to be a buyup option or something
(37:22) like that. So maybe it wasn’t a
(37:23) membership level that you already had.
(37:25) Um introduce it as a new one and so then
(37:28) you can um charge more money for that
(37:30) membership and then they have access to
(37:32) a whole network.
(37:34) Um that’s a good question um that just
(37:37) came in. Can admins at all locations see
(37:40) all players no matter what location they
(37:42) joined? So when a member joins a
(37:45) location, they’re only joining at that
(37:48) location. And so we’re not going to
(37:50) automatically be prepopulating these
(37:53) members into one general database for
(37:55) you. Each location is still going to
(37:58) house their individual members. So the
(38:00) reason we did it that way is because we
(38:03) know we have organizations that have
(38:04) franchises all over the country. Um, and
(38:07) so, you know, if you’re joining a club
(38:09) in Washington DC, you’re probably never
(38:12) maybe you’re never going to go to a club
(38:13) in San Antonio. And so it keeps, you
(38:16) know, the organization’s databases
(38:18) separate, a little bit more clean that
(38:20) way. So, you can track member activity
(38:22) more based on who your true members are.
(38:24) But if I happen to go go to San Antonio
(38:28) and I want to play pickle ball and I
(38:30) have a network membership, I can go to
(38:32) that club and when I access that club,
(38:35) it’s automatically going to grant me
(38:36) access and then I am a player at that
(38:38) organization. So, I hope that answers
(38:40) your question. So, we’re not
(38:42) prepopulating everybody into a grand
(38:44) database for every single one of your
(38:46) clubs. They’re still going to carry
(38:47) their own members list. Um, so if you
(38:51) are can admins at all locations see the
(38:55) players no matter what locations they’re
(38:56) joined at? So I would answer that by
(38:58) specifically saying no. Um, unless they
(39:00) have access to multiple locations, but I
(39:03) do have some kind of ideas floating
(39:05) around on maybe how we could do that on
(39:07) the network or the enterprise manager
(39:08) level within the dashboard. So not
(39:10) saying it’s never going to be a
(39:11) possibility. Um, but at this time, those
(39:14) admins at those individual locations are
(39:17) only going to see the members that are
(39:19) at that location, whether they have a
(39:21) membership that was purchased there or a
(39:23) membership that um was purchased
(39:26) elsewhere.
(39:27) Um, so then when we actually get into
(39:30) the network memberships themselves, um,
(39:33) this all access gold membership, this is
(39:35) going to look really just like any other
(39:37) membership you have here. But as you can
(39:39) see, I cut off access at the location
(39:41) level to be able to update these first
(39:43) two tabs. So, they’re going to see a
(39:45) message if they ever came in here that
(39:46) tells them that, hey, you can’t do this.
(39:49) Please contact your enterprise manager.
(39:51) Um, and they’ll be able to update it for
(39:53) you. Um, and then the enterprise manager
(39:56) would have to make a business decision
(39:57) about if this is something they want all
(39:59) of their clubs to be able to do or not.
(40:02) So then the next thing I wanted to and
(40:04) then from here some of the things you
(40:06) can’t set up at the at the location
(40:08) template level are going to be things
(40:10) like um your weight lists and booking
(40:14) windows. So if you’re going to have
(40:15) weight lists for network memberships,
(40:17) you can have it for that primary
(40:18) membership that is purchased. Just
(40:20) remember if it’s being sold somewhere
(40:22) else, they could always go somewhere
(40:23) else to buy it and still obtain it. Um,
(40:26) so you know in some way, shape and form,
(40:30) weight lists might not fit for all
(40:31) models of network membership. So just
(40:33) kind of gauge that as you need to when
(40:35) you are creating them. Um, but then when
(40:38) I get into the the network component
(40:40) piece of the network membership,
(40:43) this one’s going to look a lot slimmer.
(40:44) So again, these this is the membership
(40:46) that is given to players that access my
(40:49) club from another location. Okay, so
(40:51) they purchase this at location B,
(40:53) location C, location D, location Z. But
(40:56) when they come to my club, this is the
(40:59) membership that they’re going to be
(41:00) assigned. So you see here a few
(41:03) different window or a few less windows
(41:05) than you did on the other one. I’m not
(41:07) going to have a weight list for this
(41:08) one. I don’t see the general setup tab
(41:10) for this one. I don’t see the uh
(41:12) membership price tab for this one. But I
(41:14) can set all of my rules that anything
(41:17) that is at the membership level based on
(41:19) a rule. So costs and reservation rules,
(41:22) booking windows, um portal settings
(41:25) access. So I could, you know, require
(41:27) that the payment profile for this
(41:29) membership type is required when players
(41:31) come in here. So there’s still a lot
(41:33) that you can do and a lot that you can
(41:35) set up about the network component when
(41:37) those players come to your club.
(41:40) One of the other things I want to touch
(41:42) about with network memberships is once
(41:43) you send these memberships to your club,
(41:46) um, you do have to make sure that there
(41:47) are some other pieces like I just
(41:49) mentioned that you’re setting up. So
(41:51) again, booking windows, if you’re using
(41:52) booking windows, those are going to be
(41:54) things that you’re going to want to set
(41:55) up at this local level. And then when
(41:57) you get both of this this network
(41:59) component and the actual membership set
(42:01) into your club, you’re going to have to
(42:03) update all of your events too um with
(42:06) all of the pricing and make it public
(42:08) and all of that fun stuff. So out of
(42:11) necessity when we created network
(42:13) memberships, we also created the way for
(42:16) you to mass update your memberships or
(42:19) your events. Sorry. This is something
(42:21) that people have been asking us for for
(42:23) quite a long time. And so because of
(42:25) network memberships, because we knew
(42:27) that we were going to have clubs that
(42:29) were going to be adding membership
(42:30) levels and things like that, we started
(42:32) a mass update events process uh or a
(42:35) page where the first things that you can
(42:37) do are update things specific to the
(42:39) membership level. So, let’s say I have
(42:43) um events coming up and I just added a
(42:47) new level of membership and so I want to
(42:49) quickly go add pricing to all of my
(42:51) events or quickly, you know, turn on
(42:55) registration quite frankly for all of
(42:56) these t this new membership type. I can
(42:59) come in here and search up my events and
(43:01) I can update my membership fields now
(43:04) because this is something that’s at the
(43:06) membership level. These fields are
(43:08) actually the update the membership
(43:09) fields. This is actually the first tab
(43:12) that I’ll go to manual so you can see
(43:14) that play out. So, when you have an
(43:15) event, you have your setup tab down at
(43:17) the bottom. That is your first tab of
(43:19) all of those extra tabs that we have in
(43:21) an event. Um, but this is going to allow
(43:24) you to simply copy. You can you can do a
(43:28) couple different things here. You could
(43:29) copy from a current membership or you
(43:31) can manually update. So, if I was
(43:34) creating a new level of membership or if
(43:36) I was I’m sorry. If I was adding a
(43:38) network membership that was based on one
(43:40) that I already had, I could actually go
(43:42) in here and say, I want to copy this
(43:44) membership to this new membership that I
(43:47) just created. Um, this is one that I
(43:49) created as a test yesterday. So, I could
(43:51) say all of my events that have um
(43:53) pricing and setup related to this
(43:55) membership, I’m going to copy to this
(43:57) new membership I just created. and it’s
(43:59) going to copy all of that information
(44:01) from one event to another related to
(44:04) that membership type. So all of my
(44:06) pricing, all of my, you know, your allow
(44:09) online registration, um require upfront
(44:11) payment, you know, all of that, pretty
(44:13) much anything from this tab can then be
(44:16) updated at that um high level and copy
(44:19) from one membership to another. We also
(44:21) have this manual update process here too
(44:24) to where I can just, you know, this
(44:26) doesn’t even have to be used for network
(44:27) memberships. If I set up a whole bunch
(44:29) of events and I want to um allow players
(44:33) to register, you know, I want to go in
(44:35) and mass turn on all of my events, I
(44:37) could come in here and update, you know,
(44:40) the membership rules for all of these
(44:41) different memberships that I have on
(44:43) events and I can, you know, show
(44:46) registrants all at once or I can change
(44:48) when, you know, the events start for
(44:51) registration is that kind of stuff. Or I
(44:53) can change all of my pricing in one
(44:55) swoop, too. I’m getting ready to go in
(44:56) and uh you know update all of my pricing
(44:59) for 2026. I could come in here and do
(45:01) that all at once. Um because those
(45:03) settings are all at the membership
(45:05) level. And then the other thing you can
(45:07) do with this is because guests are from
(45:09) for events, true guests on events are
(45:12) also controlled at the membership level,
(45:14) who can bring what and how much they
(45:15) are. Um these are also things that you
(45:17) can mass update on an event as well. So,
(45:20) we kind of got off on a little tangent
(45:22) there, but I did want to showcase that
(45:23) because this did again come out of
(45:25) network memberships. Um, but so that
(45:28) that’s really a high level of network
(45:30) membership. So, I’m going to take you
(45:31) into a player profile and just show you
(45:34) what this player um their membership
(45:38) looks like. So, this is somebody that
(45:40) purchased their membership at my
(45:41) location. So, their membership is just
(45:43) going to look like any other membership
(45:45) that I’ve ever had in my system. It just
(45:47) it has the start date, the end date, the
(45:48) purchase date, all of that stuff with
(45:50) it. I can generate billing cycles,
(45:52) change the membership, suspend the
(45:53) membership, cancel the membership. The
(45:55) beauty about network memberships is
(45:57) these statuses, suspend and cancel, are
(45:59) going to carry across all of the
(46:00) locations too that this player has
(46:02) access to. So, if you suspend the
(46:04) membership in location A, this
(46:06) membership is going to be suspended in
(46:08) locations B, C, D, E, Z, all of them.
(46:11) Okay? So, you can really control access
(46:13) to these members at the different
(46:14) location levels. um through through the
(46:17) suspended and also through the canceled.
(46:19) So if this membership is canceled at
(46:21) this location, it’s going to cancel
(46:23) anywhere else this player had the
(46:25) network component. So if they were
(46:27) visiting, you know, a whole bunch of
(46:28) clubs in my network and they were part
(46:30) of the network memberships and they
(46:32) could access as many clubs as they want,
(46:34) you know, that membership gives them
(46:35) access. So once they cancel it at my
(46:38) primary location, then I’m gonna now um
(46:42) you know, I’m gonna need to make sure
(46:44) that they’re canceled everywhere else
(46:45) too because their membership is no
(46:47) longer active. They need to purchase
(46:48) another one.
(46:50) The other thing that I can do from the
(46:52) network membership or from the if I have
(46:53) a network membership is this is new.
(46:56) This came out a couple weeks after we
(46:58) did um we released network memberships
(47:00) is they can transfer network
(47:02) memberships. So, I they purchased it at
(47:05) my primary club, but let’s say they’re
(47:07) moving San Antonio. They’re going from
(47:09) DC to San or I’m moving from Winter
(47:11) Garden to San Antonio. I can transfer
(47:14) this network membership to my other
(47:16) location as an admin. Um, so this player
(47:19) can still access with their same level
(47:21) of membership and it’s actually just
(47:23) going to pick up and keep them on the
(47:24) same billing cycles and price. Well,
(47:26) pricing is dependent on the locations.
(47:28) So, if you do have some locations that
(47:29) are on different pricing, um, but they
(47:31) are going to stay on the same payment
(47:33) cycle and all of that stuff, they will
(47:35) take on if the pricing is different at
(47:36) that location, the next time their
(47:38) billing cycle runs, um, they will pay
(47:40) the price at that location. But anyway,
(47:42) I can transfer the membership
(47:45) and um, now as an admin, this is what it
(47:49) looks like if I don’t have the primary.
(47:51) So, if a player comes to my organization
(47:53) and they have a network component, this
(47:55) is actually what they’re going to look
(47:56) like. So, I kind of did a twofold on the
(47:59) use case here that what we were looking
(48:00) at with the transfer. So, I transferred
(48:03) this member to another location, but now
(48:04) in my location where they existed
(48:06) before, um, they’re going to show up
(48:08) with that network component. So, again,
(48:09) their membership when they look at when
(48:12) they come to this club, it’s going to be
(48:13) looking at pricing. It’s going to be
(48:14) looking at booking rules and everything
(48:16) for this network component. And so, I
(48:18) can also see who owns their primary
(48:20) location. And the only thing I can’t do
(48:23) in here is bring it back. So, when you
(48:26) transfer a network membership to another
(48:28) location, now that location owns the
(48:31) membership and I’m not going to be able
(48:33) to get that back unless they transfer it
(48:36) back to me or they can transfer it to a
(48:38) different location. So, um that’s just
(48:40) really the high level of how network
(48:42) memberships works. You can use them to
(48:44) access multiple locations. As an admin,
(48:47) you can transfer them to different
(48:48) locations and all of that stuff, too.
(48:50) So, definitely a lot of functionality
(48:52) there. I also want to throw out if you
(48:54) transfer a player to a location and that
(48:56) player doesn’t exist there yet, you’re
(48:59) actually we’re going to create that
(49:00) member in that location for you. Again,
(49:02) the use case of moving cross country,
(49:04) chances are I’ve never been to that
(49:06) location before already. So, I’m
(49:07) probably not going to be in that
(49:09) location, but you know, my original
(49:11) location here in Winter Garden can still
(49:13) send my membership there even though
(49:14) I’ve never visited there before. So, I
(49:16) can still we’re going to create that
(49:18) initial player. We’re also if they have
(49:20) a family, we’re going to create their
(49:21) family in those locations, too.
(49:26) All right,
(49:28) let me just look at my list here of
(49:30) notes to make sure that I’ve covered
(49:31) what I need to cover, but I feel pretty
(49:34) good about all the information. Josh, is
(49:35) there knowing what you know about
(49:36) network memberships or the locations um
(49:39) and enterprises? Is there anything you
(49:41) can think of um that
(49:45) maybe you’ve heard about questions that
(49:47) get asked or anything like that?
(49:49) Not that I can think of and it doesn’t
(49:52) look like we have any questions. So, it
(49:53) looks like you covered all that there
(49:55) is.
(49:56) >> Awesome. I also wanted to mention
(49:58) actually I just thought of that while I
(50:00) was bringing you on Josh. Um, if you are
(50:02) a current customer of Court Reserve and
(50:05) you have multiple locations already,
(50:07) you’re not using network memberships or
(50:09) you are adding locations and you’re
(50:11) going to become an enterprise. If you
(50:15) want to take an existing level of
(50:17) memberships and make it a network
(50:19) membership, you can do that. So, we have
(50:22) a whole setup process with our
(50:23) onboarding team if you’re adding new
(50:25) locations and they will take you through
(50:27) the process of, you know, maybe
(50:29) transferring any current memberships you
(50:31) have to a network membership. There is a
(50:33) little bit longer of a process if we’re
(50:35) transferring a current membership to a
(50:37) network membership. There is a migration
(50:39) involved that our development team helps
(50:40) us with. There’s a whole checklist of
(50:42) things that we make sure, but in the
(50:44) end, we do make sure that your members
(50:46) are going to stay on the same billing
(50:47) cycle and when appropriate, they can
(50:49) even keep the same pricing that they’ve
(50:51) already been holding as well. So,
(50:53) there’s a lot of things with that that
(50:54) we want to make sure that they have the
(50:57) smoothest transition between the current
(50:59) membership they have and the network
(51:00) membership. So, if this is something you
(51:02) want to just roll into a current
(51:04) membership level that you have, you can
(51:06) totally do that. we will help you with
(51:08) that migration and getting those players
(51:10) over to a network membership.
(51:13) The second piece of that is if you’re a
(51:16) current court reserve customer, you are
(51:17) operating multiple locations, maybe
(51:19) you’re already in a franchise and you
(51:22) have multiple locations in that
(51:23) franchise. If you have not converted to
(51:25) network memberships yet and you would
(51:27) like to, you want to include this in a
(51:30) membership level that you already have.
(51:32) Maybe you’re using our famous workaround
(51:33) method that we were doing before where
(51:35) essentially you had a paid membership in
(51:36) one location, but you were manually
(51:38) adding a free membership in another one.
(51:40) You don’t have to do that anymore. If we
(51:41) get you on network memberships, we will
(51:43) help you with the set um we’ll kind of
(51:45) guide you through that setup process
(51:47) through making that membership public.
(51:49) And then there’s an additional piece to
(51:51) that that our team will help you handle
(51:53) where you’re going to tell us, you know,
(51:55) which membership do I currently have
(51:57) that’s going to map to my new network
(51:58) membership? and we will map all of those
(52:00) players and we will convert those
(52:02) players to network members for you.
(52:04) Again, retaining all of that important
(52:06) stuff like their billing cycles, their
(52:08) next billing dates, um all of that. So,
(52:11) definitely if you are interested in
(52:13) becoming um if you’re interested in
(52:16) becoming an enterprise customer or you
(52:17) currently are, um definitely reach out
(52:20) to our support team and we can get you
(52:22) started on that. or if you’re currently
(52:24) in our onboarding process and you’re
(52:26) working with a account executive or
(52:27) onboarding team, definitely talk to them
(52:29) about upgrading to the enterprise level
(52:31) and we can get you started on that.
(52:33) There was a question that just came in
(52:35) about costs or custom costs. Those don’t
(52:38) copy over from the template. Correct.
(52:40) Actually, I am excited to tell you that
(52:42) those that was an update that we made
(52:44) recently, probably in August, to where
(52:46) if you set up a custom cost in the
(52:50) enterprise dashboard on that location
(52:52) template,
(52:54) um you can actually now set up custom
(52:57) costs at the location template level and
(53:01) those are going to copy into your
(53:02) locations. So, as long as your um and
(53:05) let’s use custom cost for example
(53:07) because I have a test one here where I
(53:09) ran to validate that this actually
(53:11) worked. So, um if I’m going to copy a
(53:14) cost to new locations, I can set up this
(53:16) cost and every time I set up a new
(53:18) location, as long as all of my fields
(53:21) here match one for one, so my
(53:23) reservation types are the same, hours of
(53:25) operations match, things like that, this
(53:28) custom cost is going to carry into that
(53:30) location. Same thing with network
(53:32) memberships. So, if I set up a network
(53:34) membership and I set up custom costs
(53:37) associated with that network membership,
(53:40) um I had one in here yesterday actually
(53:42) that I think I deleted. But anyway, if
(53:44) you set up a network membership and you
(53:46) have it include custom costs, those
(53:49) custom costs are also going to carry
(53:51) into your local clubs as well. Again, as
(53:54) long as that information matches one for
(53:56) one. So, they have to have the same, you
(53:58) know, membership types. um it has to be
(54:00) the same um it has to be the same
(54:04) reservation types and all of that stuff.
(54:05) But as long as everything is hopefully
(54:07) set up based on a template, all of
(54:09) that’s going to carry into your new
(54:11) locations um or your current locations
(54:14) if they already are functioning and
(54:15) you’re just sending a new network
(54:17) membership to those levels. That’s a
(54:19) good question and I’m glad we asked it
(54:20) because we did update that update that
(54:22) late last month. I had some very excited
(54:24) franchises that were excited they didn’t
(54:26) have to set up all their custom costs
(54:28) every time anymore.
(54:31) All right. Well, Josh, I don’t see any
(54:34) other questions. Um, and we’re right at
(54:37) about an 55 minutes. So, everybody,
(54:40) thank you so much for joining Josh and I
(54:42) today. Um, I really had a blast showing
(54:45) you all what the um, enterprises entails
(54:48) and everything around network
(54:49) memberships. Um, we this was a project
(54:51) that we worked on for a very long time.
(54:53) So, we’re very excited to get this out
(54:55) and um, have our customers using it. If
(54:57) you have any questions about what we
(54:59) covered today, um we’re going to have
(55:01) the YouTube video up on our YouTube
(55:03) channel in the next 24 hours. But if
(55:05) there’s a question that you thought of
(55:07) that you would like answered, please
(55:08) just pay our live chat support team. Um
(55:11) if you know they they’re wellversed in
(55:13) in enterprises and network memberships,
(55:15) if you have any questions, we’d be happy
(55:17) to answer those. And if they might not
(55:18) know the answer, they’ll come find me.
(55:20) So um definitely we want to get those
(55:22) questions answered and we want to get
(55:24) you guys on Enterprises. So looking
(55:27) forward to seeing you all again soon. Um
(55:30) I believe we have some more uh webinars
(55:32) that we will be planning for if not
(55:34) they’re not already up for later this
(55:36) year. I know I was talking to Ashley
(55:37) about adding some new ones. So we’ll
(55:39) have some more webinars in our in our
(55:41) Spark series coming soon. But thank you
(55:43) all for joining and it’ll be up on
(55:44) YouTube in about 24 hours.
(55:47) Bye guys. Thanks for joining.